The Best Air Conditioning

WILLFIXiT Plumbing Heating & Cooling was everything I was looking for in a plumber! Polite, efficient and QUICK! I called them for an estimate on a new water heater. They came the next day and were on time and efficient. Their price was reasonable and the estimator was nice.Very professional and fair prices. more

This morning I called Will Fix It for help with a bathroom sink. During the last week that sink has given me a test of patience. My experience began when I received a call-back from their office stating that the technician was going to be late. That, in itself, is very professional. I was prepared for a 3 hour wait. About an hour later Will Fix It called again to tell me that the technician was on his way! Upon arrival, ""Billy"" the technician introduced himself to my wife and I, but ALSO introduced himself to our two dogs! We liked that courtesy. He got right to work and within an hour had fixed our sink and checked our hotwater heater. Billy's courtesy, professional behavior, and knowledge of his trade has represented Will Fix It in a most outstanding experience! more

I called them because my AC broke. They told me I needed a dual capacitor and they charged me $250 plus the visit to replace it. Then I found out that the capacitor itself only costs about $20, and that other local companies only charge about $100 to replace it! Then 2 months later I had to call them again because my AC was not working again. The new technician said that the problem was a leak and that he didn?t know why the first guy didn't see when he fixed the capacitor. Anyways, they wanted me to pay $230 more to fix a problem that had been there since the beginning. I asked for a discount because of the inconvenience and they said NO. The lady I spoke with was very rude and blamed the whole thing on me. Bottom line, they provide a horrible service and they are very expensive compared to other local companies. Be aware. more

Initially these guys did a great job on a plumbing issue I had.......... so I purchased their heating/AC/plumbing preventative maintenance contract. BAD idea!!!! They found a leak on a temperature and pressure valve on my hot water heater, but since I have a home warranty, we had to schedule with a different technician. Now, they did offer to fix it for about $160 with the first guy - but I figured why spend extra? So, when the second guy came out 2 days later - he said there was no leak but there was a $60 charge for the service call! UNBELIEVABLE! I'm just happy I'm only forced to pay the $60 --- looks like I ""SAVED"" myself about $100 for a repair that didn't need to be made. I've called the company and written a letter --- but I'm still out $60 (plus my time). I wish I had read reviews of this place before I signed up for their maintenance service. Needless to say, they can come inspect -- but I'll get another company to do any work!!! And when my paid for contract is finished - I'll find a place that stands behind their work. Hope you learn from my mistake and save yourself some money and hassle!!!! more

We have insurance on our house plan we had AC problems they sent out Will fix it.They have been out three times we have gone 5 days without AC they are suppose to come out today between 8 to 12 we place a call yesterday wanting to speak to a superviser they were in a meeting all day they called back at 4 olock to say they were busy in a meeting sadly thie response was that they dont care about thier customers.Inside the house it has been 105 degrees.Iwill place a call to the news about how they have taken care of thier customers let the deffenders look into thier poor service more

This was my first experience with Will Fix It and they did an excellent job. The plumber showed up right on time and was very courteous and friendly. My problem was diagnosed right away and he fixed it quickly. He even cleaned up very thoroughly after himself, (not that he made a mess). I wouldn't hesitate to call them again. more

Will Fix It was a very good experience for us. Great customer service for appt set-up. Tech was on time, courteous, neat, efficient, and the cost was very reasonable. We'll use them every time for plumbing needs! more

We have been using Will Fix It since 2003 when we needed to replace the heating/cooling system in our new home. They responded to an urgent call quickly and provided quality service. Each year, we have called upon them to maintain our unit as well as other needs. Recently, I needed a plumber to come and install a water softener; ended up purchasing a new hot water heater as well The service by the technician that did the work was above and beyond expectations. I will continue calling on Will Fix It for all my household needs. more

This is the first time, in a VERY LONG time, that a company made me feel like a customer they cared about. The three technicians that took care of two separate services in my home were courteous, professional and very informative. They were careful to clean everything when they finished and they made sure I understood the warranties. The services were provided when it was convenient for me and that was very much appreciated. Pros: Exceptional service and professional technicians Cons: N/A more

We had an issue with one of our bathrooms and contacted willfixit. Their response time was excellent -they showed up when they said they would. Their representatice ( Carlos Coppins ) was helpful,professional,pleasant and genuinely took pride in what he did. He provided follow up information should we have continuing problems. He made the experience bearable. Pros: wonderful and polite customer service more

Dispatcher said they could not send anyone until the next day. We explained we needed emergency service. She then said they would send someone out within the next 3 hours. We called to check on status after 2 hours and the person that answered said they were not in same city and that our local office was closed & everyone had gone home. At the very least they could have called to let us know they'd made a promise they could not keep. Not recommended at all! I would not even give them the 1 star rating but that was the lowest it would accept. Pros: Someone answered the phone at 6pm Cons: They didn't show up. more

replacing two 17 year old a/c systems that have been having issues repeatedly over the last several years. I called for five bids, 1 company never called me back, two companies had outrageously high bids and Will Fix It was the one who worked hard to win the business. The warranties were excellent and the representative provided reasonable, cost saving options without pushing me to buy upgrades. This is the second time I have bought an a/c from them.. The work was completed quickly by a hard working and conscientious crew. I would recommend them to everyone. Pros: Price, warranties, professional service Cons: none so far more

With much trepidation I called Will Fix It to come out and give me an estimate to replace my 20 year old cooling and heating unit. The salesman was very saavy and explained that there was a trade-off between cost of the unit and cost savings over time. He explained what a SEER rating is and what tonnage meant. The guy didn't treat me like an idiot and took the time to explain to me my options. A lot better experience than the last time I went shopping for a car! Pros: Knowledgeable staff, professional and courteous Cons: Did not have a plumbing problem they could also fix more

Can?t say enough great things about Will Fix It. Purchased a water softener and water heater and everyone was great from the girl that answered the phone to the two plumbers that did the work. They were some of the neatest and clean guys I had in my home. The price was more then I expected but lower then two other estimates I got. I have been using them for several years for my A/C unit but this is the first time I used them for plumbing. Not the cheapest in town but in my opinion simply the ?BEST?. I wish I bought a water softener years ago it is wonderful. Pros: Great people and service more

I should of read the reviews before I purchased a $4800 water softener with this company. The salesman was quick to collect the money and leave. He left two employees in my home for 7-8 hours to install the water softener. They forgot to drain my water heater as outlined in the bid. AND I learned that several pieces of my husband's electrical tools are missing. Is it coincidence that two of Will Fix It's employees were the last people in my gargae installing the water softener? So far the response from the company is that ""they'll look for our tools on their trucks."" Yeah right! Beware and do not leave the employees unattended. Pros: good salesmen Cons: overpriced more

These guys sent a service repairman to take a look at my water heater that stopped working. This was to be a service call as part of my home warranty. I knew all the water heater needed was a new thermocouple. I simply used the internet to diagnose the problem. Hell, I did half the work for them and even told the repairman the likely problem. So this guy comes over, takes a look at the brand (State Waterheater) and proceeded to tell me that: (1) nobody stocks their parts (2) I would have to order an entire new assembly including gas valve thermostat, igniter button, pilot tube, manifold tube, thermocouple, blah, blah, blah, (3) I would have to order the parts myself because the heater was under warranty (4) that a universal thermocouple would definitely not work with ""this model"" (5) and that, if they installed my ordered parts, they would have to charge more money on top of the service call (in which he informed what he couldn't do anything in addition to all his infinite wisdom about the water heater manufacturer market). When I told him that I'm not paying him for telling me that he can't do anything he said that was fine, he was going to get paid by the warranty company anyway, it was no big deal and that I was still going to have to figure out a way to order and install all those parts. So I took his advice, went to Home Depot after he left with a couple of buddies, bought a $10 thermocouple, installed it, and spent the rest of the evening watch NBA basketball. And my wife and kids are happy as clams to have hot water for showers. These guys are amateurs posing as professionals! You only get one chance to make a good impression. Cons: Conmen on Staff more

I called the company that installed my system to checkout why the a/c was only running on high speed, not 2 after getting a diagnosis from someone else. I guess they are now part of Will Fixit. They told me that if it was under warranty I wouldn't have to pay anything for labor or parts and nothing about a diagnostic fee. It was under warranty for parts but not labor. No mention of that. Guy came out that day, was pretty short and and didn't seem to want to talk to me about my concerns (I am out of town and was on the phone with him) He gave me a different diagnosis, and told me he would call the next day with the cost estimate. It needed a part that would cost $700 which I wouldn't have to pay, abd would take a couple of hours to install, but the labor would be $450 They estimate the cost by marking up the part and dividing by half and thats what it costs for labor OMG! At $75 an hour for labor with more ethical repair people that was more than double what it should have cost. In addition to the diagnostic fee of $70 he was trying to tell me I owed another $75 for him going to pick up the part before he called to give me the estimate. I told him thanks but no thanks, and while I don't even think I should pay the diagnostic fee since I was not given that information, I was willing to do that, but I would not even consider paying for picking up a part he wasn't authorized to put in yet. I called my regular mom and pop shop guy and he'll do it for $150, a couple of hours labor. Update: I spoke to the guy I had out there before Will fixit tech came out; he told me the part that will fixit said I needed had just been replaced last week when they came out. So it was NOT diagnosed properly after all. I am now waiting for my third diagnosis! Pros: diagnosed problem correctly (I think?) Cons: High labor cost ,not by the hour more

My neighbor chose this company (known for its less-than-ethical business practices) to repair his A/C system. While they were here over a 3 day period one of the many large trucks that were on site ran into my limestone wall in front of my house. Several large chunks of limestone chipped off. I work from home and saw the whole thing...including later when another employee walked up and snickered when he saw the damage. These employees are so poorly trained that they didn't even come to my door to apologize and tell me they'll ""fixit."" Apparently they're only ""willfixit"" in their terrible TV ads. In real life they have a really hard time fixing anything. This happened 2 months ago and I still have been unable to get this company to repair the damage. I have NEVER received an apology for my trouble or time wasted for this event...much less an apology for destroying a limestone wall which is part of my historic home in a historic district. Do not hire these people...ever. Pros: Zero Cons: When they damage your property no one comes and tells you more

American home shield has sent them to our house twice and the only thing they have done for us is take a check for a service call. The first time they wanted several thousand dollars to repair a few pin hole leaks in my laundry room. After I refused, I had another plumber fix it and put in a pressure regulater for less than $500.00. Cons: salesmen nor repair men more

We called to have a capacitor replaced, apparently the most common problem with air conditioners. We were charged $311.10 -- when I looked for the part on the Internet, the average price for the model used was $30. Pros: professional, knowledgeable Cons: expensive, dishonest more