Professional commercials and promises, but with no follow thru. I called them on a Saturday morning and was told they would come same day between 4 and 6 PM and would call 20-30 minutes before they arrived. After waiting until after 6 with no call, I called and cancelled the appointment. Three days later at 4:10 PM they called me and said they were on their way. I guess they do tell you the correct time, but you are supposed to guess on what day.
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