The Autobarn Mazda of Evanston

I was very impressed with the staff and attention I received at the Autobarn of Evanston. My sales consultant was Sam, he was very professional and knew his product. He had me test drive 3 different models and explained the different features each provided until I was sure which would be the best for me. After deciding on the Passat, they didn't have the color I wanted so they checked with other dealerships and located the one I selected. I then spoke with the sales manager Ryan, we went over what I would receive for my trade-in, which was a very fair price. He was informative and helped make my sale go smoothly. We came to an agreement on the price and then I was taken to Scott in finance who explained everything very carefully. The following day I returned to pick up my new car, they went over the entire car with me and again explained the various features. I was very pleased with my overall experience with the Autobarn and would definitely recommend them to family and friends. more

I was looking to purchase a used Mercedes SUV and the selection was great here. I was greeted by Sam and shown and explained all the features of the vehicle. He took his time and made sure that all my questions were answered before he asked for my business. Negotiation was easy and hassle free. I got a great pre-owned car at a great value and was treated with all the respect you could ask for. I would defiantly refer my friends and family to The Autobarn for there next car purchase. more

Great buying experience again! I have bought 2 different cars from Evanston in the past 2 years and I am very happy with both the cars and the excellent services here (service & selling and financing departments). Will definitely come again, in the meantime I'll make sure to recommend this dealership around. more

I have bought 3 vehicles from the Autobarn, 2 of them from Marty. I just recently purchased a new Tdi Sportwagon from Marty and had the same great Autobarn experience! I live 90 miles away from the Autobarn (In Wi,) and drive right by numerous other VW dealerships to get there. I had some issues with the delivery of my new purchase,and Marty was quick to respond to make it right. Thanks again Autobarn for another great VW buying experience! I will continue to do business with you, as well as send friends and family to you! more

This was the second VW we have purchased from this dealer and we have always found them to be great to work during the purchase process. We also have found there service department to be sensitive to repair costs, reliable and accurate when fixing any problems with our Phaeton. more

I have been a customer of Autobarn for several years and have always found the service staff and mechanics to be first rate. i own a GTI and a Touareg TDI. Jason is always willing to go the extra mile to get things right- especially when it is a difficult issue. i had some problems with the turbos on the touareg and they went to bat for me and covered everything with VW. it was a complex problem that took time to diagnose. Marrat took the time to fix it correctly and completely while keeping me informed during the process. They even texted me regarding the updates on my car while it was in process. if you want a dealer that you can trust- yes hard to believe- call Autobarn VW in Evanston . i would highly recommend the dealership. I've owned many high end european brands and the best service i have gotten is from Autobarn in Evanston more

I have bought 3 cars from Marty and will buy many more in the future. VWs sell themselves so Marty had an easy job with me but I enjoyed talking about cars with him. Autobarn is full of car enthusiasts. If you want to have a fun time buying a car and build a long lasting dealership, this is the place to go..... Oh and I can't forget to mention the free car washes! I make sure to abuse that priviledge more

Autobarn Evanston has always gone above and beyond to make me feel like a valued customer, both on the front end with car purchases as well as with continued service thereafter. I've purchased 5 vehicles from them and would recommend them to anyone looking to do so. They have competative pricing and trade-in values, wide reaching inventory access, friendly and accomodating staff, and most importantly people with a passion for Volkwagen products. I'll be back to see them for my next VW purchase for sure more

I'd been shopping around for a good quality (gently) used car and was happy to find a certified option in Evanston on their website. We went in the next day. Sam greeted us and was very friendly but direct. We explained our requirements and he showed us a few options. He was not pushy at all - served up the facts and pointed out some key features of the cars that were totally relevant to our needs. As we considered each option, he would point out the differences between them - which is really helpful. So the shopping portion was relatively painless and not overwhelming at all. On the test drive, Sam explained the functionality of everything. I've had many test drives, but never this thorough. By the time we returned, I really felt familiar with every button and switch in the car and felt I had better knowledge about how it works. We made a choice pending financing. The sticker price was very fair to begin with, so we started at a good place. There was some back and forth, but that's to be expected. In the end, we felt as if we got a good deal. My only gripe is that the detailing was not as good as it should have been. I didn't realize until I left that the wipers need to be replaced and the winshield wiper fluid was mixed with dirty water. For the amount that they charge for detailing, you would expect that the car would be pristine but it just wasn't. Not enough for me to call back and complain though. And Sam did check to make sure it was thorough, but I just noticed things later. All in all, it was an exceptional experience. I would definitely recommend that anyone looking for a used/certified VW check here first. Their inventory is extensive, the service is great and it was virtually hassle-free. more

I have purchased from the Same Dealership and the Same Sales Rep Raul Tomsa even the same Vehicle, VW CC. and I will Purchase again from Evanston AutoBarn From Raul Tomsa! Both of my experiences have been smooth with all financial terms in easy to understand lingo. Thank you Autobarn and Raul Tomsa! more

I was looking to purchase a used Mercedes SUV and the selection was great here. I was greated by Sam and shown and explained all the features of the vehicle. He took his time and made sure that all my questions were answered before he asked for my business. Negotation was easy and hassle free. I got a great pre-owned car at a great value and was treated with all the respect you could ask for. I would deffiantley reffer my friends and family to The Autobarn for there next car purchase. more

I was very impressed with the staff and attention I received at the Autobarn of Evanston. My sales consultant was Sam, he was very professional and knew his product. He had me test drive 3 different models and explained the different features each provided until I was sure which would be the best for me. After deciding on the Passat, they didn't have the color I wanted so they checked with other dealerships and located the one I selected. I then spoke with the sales manager Ryan, we went over what I would receive for my trade-in, which was a very fair price. He was informative and helped make my sale go smoothly. We came to an agreement on the price and then I was taken to Scott in finance who explained everything very carefully. The following day I returned to pick up my new car, they went over the entire car with me and again explained the various features. I was very pleased with my overall experience with the Autobarn and would definitely recommend them to family and friends. more

Great buying experience again! I have bought 2 different cars from VW of Evanston in the past 2 years and I am very happy with both the cars and the excellent services here (service & selling and financing departments). Will definitely come again, in the meantime I'll make sure to recommend this dealership around. more

I have bought 3 vehicles from the Autobarn, 2 of them from Marty. I just recently purchased a new Tdi Sportwagon from Marty and had the same great Autobarn experience! I live 90 miles away from the Autobarn (In Wi,) and drive right by numerous other VW dealerships to get there. I had some issues with the delivery of my new purchase,and Marty was quick to respond to make it right. Thanks again Autobarn for another great VW buying experience! I will continue to do business with you, as well as send friends and family to you! more

I work for a luxury hotel brand where service and guest experience are never compromised. I share this with you because every time I visit Autobarn, I am greeted by someone who is happy to assist me and appreciative of my business. They have an energetic showroom without pomp and circumstance. The service department is efficient, clean, comfortable and welcoming unlike Fletcher Jones in Chicago, which is where I live and can be, at times, more convenient. Rather than telling you why you shouldn?t buy or lease from Fletcher Jones, I will share with you why I am a loyal customer of Autobarn. more

At Autobarn of Evanston, I enjoy visiting the dealer. Within minutes of pulling into their service department, I am greeted and my car is checked in - it?s because Autobarn understands their customer and values my business. It is quite evident who works there, as they are easily recognizable and eager to assist. In addition, the showroom is the same. Their sales people are friendly, relaxed and ready to answer any questions without making you feel attacked or ready to ?be sold?. If you are looking for exceptional value and customer service, The Autobarn of Evanston, is the Four Seasons of VW Dealerships - where the customer comes first. more

I think the people of Evanston Illinois are very lucky to have such a Dealership in our own backyard. I have bought and had my car serviced with them and were treated with the up-most respect. They gave my wife and I the full attention we needed at the moment we needed it. Any time you drive as much as we do for our jobs, you really come to appreciate a good Dealer(Service Dept) for the piece of mind it brings you. Thanks Gentlemen, keep up the good work!! - rob k. more