Terry Moving & Storage

James Joyce 176 E. Stone Avenue Lake Forest, IL 60045 more

Are you looking for a GREAT moving company that is trustworthy, on time and above all honest? Terry Moving is the company to call. They have personally moved me 6 times in the last few years and I can tell you that every time the team of professional movers show up they are on time and ready to help out anyway they can!!! Terry and his team handle all your needs from storage (which I have also used) to moving small and large households! Once again if you are looking for a GREAT moving team try Terry moving and storage, you will not be disappointed. Pros: Honest, Reliable more

Terry Moving & Storage performed exemplary service for our cross-country move. We received a quote from another mover (whom we used previously) that was considerably higher, then I found Terry Moving & Storage on the internet. Mark Terry, the owner, walked me patiently and thoroughly through his proposed charges, which saved us more than $1000. Though I had concerns regarding a couple of negative reviews, Mark addressed them directly and put my mind at ease. \r \r We were already in California awaiting the sale of our house in Denver when I contacted Mark. He arranged with his driver, Maurice, to make the pick up in Denver. Most of our items were packed but he quoted a very reasonable fee for what I described as remaining. Though my father was there to help make sure everything was gathered I have little doubt that even unsupervised Maurice and his crew would have packed and moved our belongings without a hitch.\r \r When the truck arrived in California Maurice and his local crew worked very hard and without complaint to unload, and they did it quickly. \r \r We were in very good hands with Terry Moving & Storage, and I recommend them highly. Pros: Good price, professional driver more

I wanted to take the time to thank Terry Moving and Storage for all of their help on my recent move. In such a difficult time for me and my family, Terry Movers was the one dependable entity that I dealt with during my forced move. From the initial meeting and discussing my moving needs, to the financial restrictions I was facing, you and Terry Movers worked out a reasonable move charge on time as promised. \r \r \r I was especially impressed with the care and courtesy your employee’s demonstrated during the packing and set-up stages of my move. It is difficult enough to have to move and to have two men come into my home and treat my possessions with the care as if it were their own was a great surprise and relief. Quite honestly I had heard a lot of “nightmare” stories about moving companies and was very apprehensive. However, after meeting you and seeing the professionalism your company and employees demonstrated, I would not hesitate to refer your company to everyone. \r \r \r Mr. Terry, I would like to conclude with a heart felt “Thank You” for your assistance and please feel free to use me as a reference to any and all potential clients. \r \r Pros: Affordable, Dependable, Professional more

I felt burned by them. I research them and found bad reviews. Including 17 Better Business complaints. I believe some or all of the positive reviews have been cut and pasted on several different websites. Some are exactly the same. Some have been slightly tweeked and the name of the reviewer has been changed. I would avoid a company that has upset so many people, like myself, that they take to the internet to complain. Imagine the number of people who don't take the time. A company that would post fake reviews should be dismissed as shady. Shame on him. In my case he didn't honor the writen agreement. He refused to unload before payment in cash of the higher/raised amount. His web site says they take credit cards but I bet he had a lot of credit reversals so now only accepts cash. I was counting on using my credit card too so I was upset I had to leave the men and go to a bank, all on the clock. The guys said he pulls it often and messes up thier chance for tips, so their turned off too, bad for all.... Pros: Low estimated cost and credit cards accepted Cons: Didn't honor estimated cost and only accepted cash more

I have been doing business with Terry Moving for well over 10 years now. They have not only moved my home, but also my business and I have a long standing relationship with this company and can vouch for their excellence and their professional service.\r \r I have referred family friends who moved from Irvine, CA to Texas and they were extremely impressed in how Terry Moving's crew packed up their entire home and then transported it safely to their new home in Texas. I also have had my folks moved twice and they did wonderful.\r \r One of those times they had to have their entire home put in storage for a good amount of months and so Terry Moving stored eveything. When they finally got moved and unpacked they found everything in excellent shape and nothing missing.\r \r So there are lots of experiences over the 10 year + period that I can refer to. I will be moving to Oregon in 2009 and you can bet that I will be having Terry Moving move my entire house there.\r \r I only have one regret. Once I am up in Oregon they won't be accessible for further service unless I plan on coming back to California, (which is not likely). \r \r So before you take any negative reports that may get filed here, read this carefully. This is a family run business where everyone works hard at accomodating the customer and providing such great service that it can turn into a long-term relationship. It did for me. more

No question that the Terry Moving Company will be used to when I make my next move. Not only quality people working very hard in my behalf, the job was completed on-time and no damage to any packed goods or heavy furniture. I ask for special consideration in moving some furniture to the gararge and to a special storage locker. The company was very considerate to my request. The price quoted for my move was ""right on the money"" No surprises! When my next home is purchased, Terry Moving will be doing the job without a three bid process. I trust them. L. Petersen Pros: Professional and honest more

A BIG thank you to Mark Terry and his employees. Over the last twenty years Terry Moving has moved me five times and he has moved several of my friends as well. We have all been extremely happy with the personable, efficient, hardworking, professional service Mark Terry and his employees have offered.\r This last time,three hours after my escrow had closed on Friday afternoon; the buyers' Real Estate agent was at my home demanding I move immeadiately. In a panic, I called Mark and he had a crew at my two story, three bedroom home to move my furniture and belongings. The crew was positive and worked diligently to get the job done in a timely matter. I would highly recommend Terry Moving and I will be using his company when I move out of state next year. Pros: Great workers more

Terry Moving and Storage should not be in business. This Company did not completely pack our house. We had to call them to return and pick up furniture they left behind. Our contract was a ""not-to-exceed"" contract based on an estimated weight of 10,000 lbs. The owner told us the trailer would be weighed empty before pick-up and weighed again full and we would receive a credit for anything under 10,000/lbs. We found out the trailer was not weighed either time. When we asked the owner about it, he said that was because he gave us a ""not-to-exceed"" contract. This was a contradiction to the agreement. The agreed payment method was $3K cash/check upon pick-up, which we did. Balance to be paid via credit card upon delivery. We called the owner the night before delivery to confirm and were told he wouldn't send the trailer up unless he knew we had the cash balance! We were at odds. It was evening, and we did not believe there was a way to get release of funds authorized by the a.m. The owner had the nerve to ask us why everytime he talked to us there was a problem! He was holding our furniture randsom for cash! When our furniture was delivered, the driver was the same as the pick-up driver. We told him our story and he said the owner ALWAYS tells him to weigh the trailer empty. In this case he was told not to. He also told us he always gets a credit card # on the delivery end and calls it into the owner who processes the card. The driver also stated that he was employed by this company for 8 years, but not for much longer. He is tired of being in the middle of customer complaints. He also urged us to contact the P.U.C., which we will do. I believe this company is in financial trouble and would not recommend using them. I believe we were ripped off for weight and robbed of the opportunity to use our credit card, whereby we would be able to accumulate frequent flyer mileage. more

We turned to Terry Moving and Storage after our original ""big company"" movers backed out on us last minute on our move from downtown Seattle to a second-floor walk-up in a crowded neighborhood in San Francisco. Mark Terry answered the phone himself, and he first attempted to find other companies to help us with the move (in the high season at the end of June), then suggested that we use an exclusive truck through his company. The price actually turned out to be less than the big companies were estimating for us, because there was no need to move our stuff back and forth to smaller trucks to get it into the city. And we got loading and unloading on the exact dates we wanted, with only three days' notice to put it all together! His contract was clear and everything he said he would deliver, he did. There were no hidden fees or charges whatsoever -- he gave us a ""not to exceed"" estimate and stuck to his word. His employees, Jonathan Davita and Josh, did an absolutely wonderful job with our antique furniture. They covered and protected our art, and they were nice and courteous to rearrange furniture once it was moved in. They even got our heirloom sofa safely and undamaged through a very narrow doorway! Not to mention that they arrived on time, were flexible when we had delays in arriving at our destination, and worked quickly and efficiently. We have never had such a good moving experience as this. We would recommend working with Terry Moving and Storage to any of our friends -- and we are writing this review unsolicited. Pros: Excellent service on specific dates, careful with antiques and art more

Comparably to other movers, I've used the cost was exceptionally reasonable and there was still daylight hours remaining after the move. The Owner came by himself, 2 weeks in advance of the move to determine the number of men to assign to the job, they sent out 3 men, and at the new move location sent an additional man to move the job along faster. I was very happy with the move and will utilize their services in the future. \r \r Thanks Terry Movers for a job well done and very minimal stress to the customer. more

Just wanted to express my thanks to Terry Moving and Storage Company. I never write reviews but thought this was appropriate for the service I got. My family was facing another costly and stressful move. We decided to go with Terry and were very happy and relieved with the outcome. I moved cross country and from door to door everything worked out as planned. Again, thanks for all the help. more

Avoid at all costs, the worst customer service in the business, outright rude. Charges more after delivery than what is promised, you'll be tied up in small claims court forever to get your money back. more

This moving company should not be in business. The owner tried to hide the fact that $30,000 worth of my belongings were taken and sold at auction. They are dishonest and unprofessional.\r For further information look up ripoffreport for my unfortunate experience with this company. Pros: they might have reasonable prices but its not worth it Cons: liars and thieves more

Moving is stressful enough, But the guy's at Terry moving took care of everything. From the time I called them to the day of the move I always felt taken care of. The guys were on time, in a good mood and carefull with my furniture. They had me laughing at all there jokes and even got the job done under the estimate. Thank you Terry moving. more