Terry Moving and Storage should not be in business. This Company did not completely pack our house. We had to call them to return and pick up furniture they left behind. Our contract was a ""not-to-exceed"" contract based on an estimated weight of 10,000 lbs. The owner told us the trailer would be weighed empty before pick-up and weighed again full and we would receive a credit for anything under 10,000/lbs. We found out the trailer was not weighed either time. When we asked the owner about it, he said that was because he gave us a ""not-to-exceed"" contract. This was a contradiction to the agreement. The agreed payment method was $3K cash/check upon pick-up, which we did. Balance to be paid via credit card upon delivery. We called the owner the night before delivery to confirm and were told he wouldn't send the trailer up unless he knew we had the cash balance! We were at odds. It was evening, and we did not believe there was a way to get release of funds authorized by the a.m. The owner had the nerve to ask us why everytime he talked to us there was a problem! He was holding our furniture randsom for cash! When our furniture was delivered, the driver was the same as the pick-up driver. We told him our story and he said the owner ALWAYS tells him to weigh the trailer empty. In this case he was told not to. He also told us he always gets a credit card # on the delivery end and calls it into the owner who processes the card. The driver also stated that he was employed by this company for 8 years, but not for much longer. He is tired of being in the middle of customer complaints. He also urged us to contact the P.U.C., which we will do. I believe this company is in financial trouble and would not recommend using them. I believe we were ripped off for weight and robbed of the opportunity to use our credit card, whereby we would be able to accumulate frequent flyer mileage.
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