I am writing on behalf of my mother, Annette as she had her appointment yesterday for a hairstyle. As you could see from her record, she has always been very pleased with your services, unfortunately, yesterday's hairstyle was a disaster. While I encouraged her to contact you about her dissatisfaction, I know she was reluctant. This was the first time she saw the girl who did her hair yesterday and was not happy with the outcome. Although she told the girl she has very fine hair and needs product to give a firmer hold, it was still disappointing. Grace wasn't in yesterday or Mom would have made the appointment with Grace, who is outstanding. Sorry for this poor review, but need to be honest and I'm sure you want it that way
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