Sunrise Pest Management

When I set up the appointment one of the reason's I chose sunrise was, in the phone book their ad said "satisfaction guaranteed." I was looking for a cost effective way to rid the rodents coming into my house and walls. I even paid extra for a map to show where entry was being made in hopes to repair it myself and rid of the rodents so that I could begin the pest protection program. After evaluating the job done I saw that only two access holes were marked on the map. Those were two I had pointed out. When I called and explained the situation the man on the phone agreed and said the job was not complete but wanted to charge me again for them to come out to complete it. I was constantly interrupted while trying to explain and eventually canceled my appt and decided to take the loss and call another company that stood by their word. I myself found ten plus holes where entry was gained and should've been marked. more

Very Inconsistent Service. Here are a list of the issues I have had with Sunrise Pest Management: 1) After 5 months of service, I still have ants 2) Have to book at least a week out. I had an explosion of ants after a couple treatments, and they couldn't come deal with until the next week. 3) Show up without calling or confirming appt, do part of the job on the outside of the house but nothing inside, but bill you full price 4) Billing issues; they didn't bill my credit card which was on their file as they'd billed it for prior service, but sent me a late payment notice. 5) Don't return calls when you leave a message. more

I discovered moisture ants in our home and never having had any kind of pest problem before, I freaked out! I called Orkin since that was the only name I knew for pest control and made an appointment for the next day. They were rude, pressured me into a contract and were very inflexible when it came to my schedule. I canceled them before they even came out and contacted Sunrise who was recommended by a friend. What a difference! They were local (when I called Orkin, I was talking to someone in Georgia) they were friendly and reassuring and did not pressure me into a contract. The Sunrise technician came out the next day, was incredibly professional and answered all my questions honestly. We haven't seen a single ant since but if I do, I will absolutely call Sunrise. RESPONSE FROM Sunrise Pest Management: Dear Alisha, Thank you for your business, and for your kind review. We never require contracts because we don't need to. Our goal is to do a good job every time, and it has worked pretty well for us so far... since 1978 right here in the Puget Sound. We do offer recurring services, but you'll never be locked in. Earning your trust is far more important than a contract. more

I had Nate out at my home today to treat for Carpenter Ants and he was great. You could tell he wasn't just going through the motions, he was really thinking and problem solving for our ant issue. I showed him a tree that was also having problems and he recommended doing a spray around it and then later I forgot and he forgot and he was in the truck driving away and he stopped and got out and came back saying 'oh! I forgot to treat that tree!' and had his spray pack ready to go. Wonderful job. RESPONSE FROM Sunrise Pest Management: M Brody, Thank you for sharing your positive experience in having hired my company. Nate is a talented Technician who has been with us for several years, and is one of several Technicians dedicated to serving our customers on Bainbridge Island. Attention to detail is a big part of our pest control service, and it means a great deal for you to say so. The truth is that every customer and every infestation are unique, and we've got to stay on our toes in order to do a good job every time. -- Dylan Ambauen, Business Manager more

I had Sunrise come to my home to trap some mice. I am very happy with the level of service whenever I called in to their office, and each time the technician came to my home. The exclusion was an investment. Expensive, but is actually an improvement to my home. They set traps two more time after doing the exclusion repairs, and didn't catch anything. No more rats. more

My handyman recommended Sunrise Pest Management and we used them for rodent control. They were great: They seemed to take their time and did a thorough job treating the attic and crawl space. The technician was very professional and covered his shoes when he walked around in the house. I was very happy with Sunrise and thought that their service was good for the price that they charged. more

I had a great experience with Sunrise Pest Management. I found them on the Internet and chose them out of 2 or 3 companies because of their availability. We had a rat problem and, under the circumstances, they were very professional, courteous, and quick. They were considerate of our home, which I appreciated. So far, everything has been good. Sunrise Pest Management is scheduled to come back for a follow-up appointment in a week to check the traps in the attic. more