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Stevens Creek Hyundai

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4425 Stevens Creek Blvd
Santa Clara, CA 95051

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(877) 858-4376
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Reviews
( 192 )
( 36 )
( 16 )
( 15 )
( 36 )

Best

The team was very thorough and made sure I had everything fixed that I requested. I will be using this facility often as it is close to my office.

Worst

didn't wash my car or have a shuttle available

Too slow 7/15/2015

I made an appointment a week in advance (because no sooner appointments were available) for an oil change. After I arrived at my appointment time, I had to wait almost half an hour before anybody talked with me. Then I was told it would be three hours to complete the service. It ended up taking only a little more than two hours, but that's still too long for a scheduled oil change. more
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Not so great. Old outdated and poor public image. 7/12/2015

Made appointment because I am busy but when arrived told 2-3 hour wait. So, why bother to make appointment. No estimate given in writing and no review of work done. Tires inflated to 40 pounds!?!? Very sloppy effort. more
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- Problem still persists!!!!! 7/12/2015

- Took my car in to 'Stevens Creek Hyundai" for I believe the "3rd"time to fix my infotainment system which was not going back to the station/mode I had set it at!...The dealer replaced the head unit in my car, I left after picking my car up thinking the issue had been fixed and about a day or so later it was doing the same thing as before!!!!!...Called the service dept.' again and spoke to Service-Advisor James who told me I would have to bring the car back to the dealer so they could "REPLICATE" the problem!!!!!...I don't think so!...Will contact "Customer-Care" to see what my next step should be and I won't be bringing my vehicle back to this dealership for service or otherwise...Enough is Enough!!!!!!!!!! more
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Great and timely service with nice people. 7/10/2015

The place was easy to find. There was no wait-time and the staff was very friendly and helpful. Got my car serviced and ready just around the 2 hour mark. Pretty happy with the entire experience. Will definitely come here again. more
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Eric Yeager is the only reason I still come here. 7/5/2015

If Eric is not there I don't bring my car in. The man deserves a raise. The times I didn't bring my car when he was there I ended up changing my own tire, I used hyundai assurance to bring the car in crack of dawn. Came in the afternoon. Car was parked... I called a friend used his spare and drove to America's tire. That amongst other things is why I don't go there unless he is on duty. I have purchased two cars from this dealership. I will not be purchasing a third. more
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Great customer service - I'm in good hands! 7/2/2015

Hello, Hyundai did more than a great job. Friendly and courteous, both sales and service are outstanding! Thank you for making my new car experience the best! more
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Disappointed that the requested service could not be performed 7/2/2015

I made an appointment to have a particular service request fulfilled (Android Auto upgrade for my Sonata). I wasn't informed until after I was "checked in" that they could not do this at the time of my appointment, and was pushed to get an oil change despite being at only about 2000 miles on the car. It was not entirely unreasonable to do an oil change at 6 months, and it only took about two hours, but I would have felt better served if they had either (1) rescheduled the appointment to a time when they knew they would be able to do what I actually requested, or at least (2) told me upon arrival and offered me the option to reschedule. Getting a $40 oil change in probably isn't worth the impact on my satisfaction as a customer. It's been almost a month now, and I haven't heard back regarding the Android Auto upgrade. May have to see if any of the other Hyundai dealers in the area have it yet. My experience with the dealership during my purchase process last December was very good. This service experience tarnishes that. more
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Friendly Service 6/30/2015

Service is always friendly and completion times are communicated well. more
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Three hours for an oil change 6/29/2015

I made an appointment for a routine oil change a week ago, and was scheduled for 1115. When I asked how long I should expect to wait, the friendly staff member said thirty minutes, but that depends on the cars scheduled before. I show up at 1115 that day and after an hour and a half, I decided to check on the status of the oil change. I was told that the technician had misplaced my paperwork and that my car had not been touched at all. Had I not inquired about the status, I would've been waiting even longer. After that, it took another hour and a half to get the call that the oil change was complete. At least the dealership was kind enough to give the oil change for free and not charge that $40. more
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Simple oil change should not take so long. 6/27/2015

Scheduled a 8:30 appointment. Didn't leave until 12. It cannot take so long. Other places are quicker and cheaper. Also they tried to quote extra things to do and double the price of another place. Not worth spending and not required either more
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Service 6/26/2015

It took longer than expected and the car was not washed (because of the drought, not your fault I know). more
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Prompt, Friendly Service 6/25/2015

Service department always friendly and prompt. Work is done when promised at a reasonable cost. more
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Friendly and attentive Service personnel. 6/24/2015

The service advisors were courteous and proficient. They got things in and started right away. The actual service took a little longer than expected, but included a car wash and vacuum. more
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Pathetic experience 6/23/2015

Get your car serviced here only if you have no other option. Wish I could give 0 out of 5. more
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See below 6/23/2015

Not great. I got the service done but my car was dirty and not washed or vacuumed. Reason given was California water drought situation. Which is fine. But then yoy should have charged less or given a voucher. After all, Hyundai is saving money by using this convenient excuse. more
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So Easy! 6/18/2015

From start to finish, this team is speedy while taking great care to cover all the bases. I'll be back! more
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Need more service repair personal 6/18/2015

Took my car for service and was told the car was going to be ready in 2 hrs waited 4 hrs until I told the service person needed to back to work and then offer me a rental car. waist half day of work! more
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Always friendly 6/17/2015

I just really enjoy how well the entire store works so well together. Service and Sales. It must be a great place to work because all the Employees are always smiling and willing to help. more
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