Stevens Creek Hyundai

I needed the 30K service done for my Accent HB, so I made the appointment on the website. I got a call back in less than five minute from Bryan with a confirmation and some preliminary question about what will be done once I brought the car in. On the day of the appointment, everything was going smoothly at check in until my son and I decided to wait in the waiting room for the Enterprise shuttle so we can pick up our free rental. The remote doesn't work and the tv was on a mild horror show. Not so bad for me, but very bad for my toddler. Couldn't they have left it on a news broadcast instead? Luckily, the guy from the rental place showed and we were off. Bad luck for us, the only car they have available as a free rental was a Chevy Spark. Made me glad I bought an Accent. The spark was good if you don't care about power, steering, looks, or noise. It was Chevy's way to get you to either buy one of their larger model or buy the competition's model. Fast forward to a bit after one PM, I got a voice mail from Bryan saying my car is ready. On time and as promised. He walked me through what was done, answered all my questions and then some. I am confident of the work done on my car and Bryan has earned my trust in the service department of Steven Creek Hyundai. So to summarize: Car drop off was smooth, customer service was great (both at the rental and at the service department), car pick up was also smooth, and the same with the pick up and drop off at Enterprise. What could be improved? A working remote in the waiting lounge of the dealership. Instead of a rental offsite, why not a loaner of another model Hyundai? Missed an opportunity to up sell or cross sell your existing client on a new or different model. For Enterprise, why punish your client on a free rental? Sure it's free, but the Spark? Should have been named the Frazzled, because that's what became of my nerve after driving that Chevy. At least Bryan at the service department finished off my experience in a great way. Final note: the funny way the car drove before I brought it in for service, whatever Bryan's team did, the car is back to it's rock solid self again. Kudos to Bryan and his team of techs. more

Wonderful service more

I already recommended this dealership to a friend. She was going to buy a used Lexus and had never considered a Hyundai. I talked her into checking out your dealership. She bought her car here and loves it. They treat me like part of the family. It's not as fancy as the Toyota dealership, but I'm more comfortable here. more

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They are a smaller dealership, but has the personal touch to service. The service adviser knows me by my first name, and they always try to be helpful and take care of their customers. They will even wash the car and vacuum the interior with every service(although they didn't do that this time). Overall very happy with their service. more

It was a relaxing and wonderful experience. more

vbn more

This Hyundai Dealership doe's a Excellent Job, in the service department, in keeping the customer's satisfied with the work performed. more

Very friendly and efficient! more

I was enthusiastically received, and the service people seemed ready and willing to solve my problem. Did a great job of explaining of what was being done and then what needed to be done.My only beef was in the check out. I handed over the wrong debit card, did not enter a pin or anything, she reversed the charge then I immediately handed over my credit card. my debit account did not get the credit until Tuesday.This cause a great deal of un-necessary problems. This is caused by the financial institutions, not by the service staff, but it still slightly soured my experience more

verygood job more

We have always received top notch service from your maintenance staff but Eric Yeager goes above and beyond to see that his customers are not only treated fairly but will go to bat for them if he thinks they are not getting the best deal possible. Don't ever lose this guy--he is your greatest asset!!! more

Thank you to the Service department: Eric and his team. Especially with phone etiquette, knowledgeable staff, fair prices. I'm very pleased with the work they did and would recommend them for all Hyundai service needs. more

easy to make appointment, people so nice, work done on time more

Excellent car servicing and customer service! I was in and out the car lot with a fine tuned machine. Service manager, Eric, did an awesome job! more

Great service and price (with coupon). They completed changing the oil job sooner than projected! more

Expensive but keep their word on time & services they do. more

I have been impressed with all of the staff at Stevens Creek Hyundai and pleased with their considerate service and reasonable cost. I especially like getting my Santa Fe washed when I have it serviced. What a treat! more

I took my car in for an oil change and to have the tires checked out. I was able to wait for my car in their lounge while it was being worked on, though they did offer me the option of using their shuttle service. The wait was about an hour and a half. The service rep explained the work that was done and my car was returned to me clean and in good running condition. more

To pay a whole lot of money UP FRONT just to analyze the car sounds like an abomination. If the deposit were a third of what I paid, I'd have saved the rest. If the rest had been spent on actual repair, I would not feel ripped off. more