Sterling Collision Center

Quality body work on high end cars and great customer service. Highly recommended. more

This place is a JOKE! If I could give ZERO STARS I would!!! Had to get my bumper painted... That was it... Very minor paint job. Was told by Heidi that the claim was legit & would be paid for by insurance. All of a sudden AFTER my car was dropped off it isn't covered by insurance!?! WTH? So I decide to proceed anyway since the car was already there... (SOUNDS LIKE A BAIT AND SWITCH) When I went in to pick up my car, it wasn't even ready and as I drove off, I noticed the trunk switch was busted. And I noticed the next day that the plugs to the bumper hooks weren't even painted and they still put them back on all crooked & not flush! Crappy A$$ job! And they refused to fix their shotty workmanship! How shady is that??? After dealing with rude unprofessional people I was finally able to get the job re-done after complaining to my insurance company that referred me to them. Even after they "fixed" the bumper plugs, the paint job was still horrible, you can see they put so much paint on it that it dried up as a drip!!! OMG, so I just decided to cut my losses at this point. NEVER AGAIN will I come back and will never refer anyone to this horrible place! Don't even think about bringing your car here! Save yourself the stress & haggle of dealing with unprofessional staff & owner & go somewhere else! Horrible, horrible, horrible!!!! Like the other reviews... Another F up for Sterling! RUN!!! Take your car elsewhere! more

I got in a small accident at 5 MPH and had minor damage to the front end. Sterling took 2.5 months to repair a simple accident and lied to me and even hung up on my insurance agent when he inquired why it was taking so long. They cashed my 11K check the same day but made me wait over 2 months. I talked with the owner who told me he couldn't afford to lose any money on the deal and gave me a $700 discount even though I was out 5K for a rental car and had a 2K deductible. My insurance was billed over $16,000 and that was maxed out and they probably made 8k on that. Very poor service and when I finally got my car, none of the interior lights worked. So, I had to take to the dealership and pay them to fix. Joe the owner really needed my $1,300 more than I do so I hope he's happy for treating me like that and although I've never given anyone a bad review, consumers must know about their bait and switch tactics and this guy telling me he "couldn't afford" to credit me my deductible for keeping my car while the Bentleys, Lambos and Ferraris are in and out in a week or less. I will never go there again and recommend that nobody else does either. Because the rating here has one as the lowest rating, disregard that and for the record Sterling Collision Center gets a negative five rating. more

MY 2006 3 SERIES WAS IN A MINOR ACCIDENT. THEY TOLD ME THAT THE FRAME HAD BEEN DAMAGED AND WOULD NEED MAJOR REPAIRS. THE INITIAL TIME ESTIMATE WAS 1 MONTH. I WAS TOLD BY MY SERVICE ADVISOR TO KEEP CALLING HIM EVERY FOR UPDATES. HE NEVER ONCE CALLED ME. EACH TIME WE SPOKE, I FELT LIKE HE WAS GIVING ME THE RUN AROUND. OVER 2 MONTHS LATER, I FINALLY GOT MY CAR BACK. AS I WAS DRIVING MY CAR HOME, THE WARNING LIGHT CAME ON! I WAS TOLD BY MY ADVISOR AT STERLING THAT I HAD TO CALL CREVIER BMW AND TAKE IT UP WITH THEM BECAUSE THEY CONTRACTED SOME OF THE REPAIRS OUT TO THEM. SO, I TAKE MY CAR TO CREVIER AND THEY TELL ME NOTHING IS WRONG WITH MY CAR. ONCE AGAIN, AS I AM ON MY WAY HOME, THE WARNING LIGHT COMES ON AGAIN. I THEN TOOK MY CAR TO BMW OF BEVERLY HILLS, WHERE THEY CONFIRMED THAT SOMETHING INDEED WAS WRONG WITH MY CAR. I CALLED STERLING AND ONCE AGAIN WAS TOLD THAT I HAD TO CONTACT CREVIER BMW. THEY TAKE NO RESPONSIBILTY AND FEED YOU A BUNCH OF LIES! more