Star Tex Power

I was with Startex for 3 years when I was in the army. During those 3 years, I never had a problem with them. My bill was always the same, add or minus $10. When I left, I was in a hurry, so I forgot to contact the company to tell them I no longer needed their services. 2 months later, I get a bill for $150. I contacted them and told them I already lived out of state but that I will be paying the balance. They emailed me back the following day and said it was all good, just email them a copy of my orders or current electric bill and I won't have to pay it. So I did and that was that.\r \r The main reason I give them 5 stars is because I'm also comparing them to Puget Sound Electric (WA State) and TXU Energy. Both I've had problems with, problems that took to long to address. more

this is my first experience with startex there are reason you should not consider to sign with startex power. one i am a student leaving in a 440 sqf studio, no washing & dryer my first invoice was 37.96 i was happy i told myself maybe this could be the right company second bill was 48.63 then third bill 75.79!!!! i am leaving alone and i try to not use the airconditioner that much, i might be cancelling my contract tommorow because if you think about it there is a 10.67 dollar increase between the 1st and 2nd month and 27.16 between the 2 and last month. My friend has a bigger appartment 660 sqft washer and dryer and he pay this price. Just to let you know i am hardly at home i am in class during the day. Finally i am leaving before my invoice get to 150 dollar by the fourth month. more

the ""salesrep"" told me it would be faster to do it online. I tried to stop him to get a few answers and he just impatiently said, ""ma'm just go online' How can you do business this way? That's how I found this site...People need to know!!! I tried to publish without a star but this site expects at least one star. more

Don't even think about signing up with this Electric Company, they move slow, they process slow and most of all their technicians or whoever reads meters are blind... Pros: NOTHING!! DUH?? Cons: EVERYTHING!!! more

I had Spark. The contract ended and rather than go to their published month-to-month rate of 12.8, they began to charge me an unpublished rate of 15.5 cents which I learned only after receiving the Bill. Pros: They are up front about everything Cons: None - they do everything right. more

I have had no major issues with StarTex and was able to get a good contract rate for a year. My main problem with them is that they take an additional 5 days to clear your payment whenever you send it. I have never had this trouble with any other utility or service, and it has cost me a couple of late fees. Pros: Inexpensive Cons: Unpredictable bill receipt more

They add additional charges to your bills and call them equipment upgrades. They calculate the Kwh usage to make you think you are saving money with them when in reality you are paying more than what your contract rate is when you add in their additional charges. Their collection service is very arrogant and comes across that you owe them the world. Glad I switched to another company. They don't deserve the one star but I had to give a rating to post the review Pros: none whatsoever Cons: everything more

This is about Early Termination fee for Account# 97712. Pros: Beware!!Never go for Star Tex. Cons: Billed without any service. more

Yesterday morning I signed up with StarTex Power by internet for the reasonable rate of 11.6? per KWH for 12 months. Later that same day, my apartment arrangement fell through, so I cancelled my electricity. Today I'm told I'll be charged for three days of service even though the service was never connected. Yea, you read that right! FYI, service was initially scheduled to begin tomorrow. The billing person was VERY insistent. I MUST PAY FOR THREE DAYS, PERIOD. Pros: 11.6? per KWH sounds good up front, but beware of these guys, BEWARE! Cons: Terrible ""customer service"", if you can call it that. more

Startex customer service is poor, their rates vary from what they initially explain and are known to ""fish"" their consumers. Their budget billing isn't budget at all, they will tell you they will just increase your bill each month but at the end of the year have a large difference to pay up and then 15 days. It's just not a good company, with so many options now go with someone else, someone you can trust. Pros: Quick Connect Cons: False Advertising more

I have switched provider 9 times now, but have decided that StarTex Power will be my last. I am extremely happy with them and tired of the rest. They have the best customer service and they don't hide charges in your bill or raise your fixed rate. I highly recommend them! Pros: Honest Rate, Customer Service Cons: none so far more

StarTex power is a company that has alot of personal and businees issues. StarTex only wants to build its business to sell it off. Service is bad and you will pay additional fees for services. more

My service was suppose to be activated on Friday 8/24. I called the day before to make sure that it was to be turned on and they said on Friday between 7am and midnight. I checked out my place on Friday night...no electricity. Saturday...not on. Called them and found out that it was going to be activated on 9/24! Their explanation?! The number 9 looks similar to the number 8. I was pis*** off ! What kind of inconvenience and headache will I have to go through if if they mess up on my bills. I decided to call back and cancel their service and go with another provider. They didn't really care about losing a customer. Pros: rate Cons: customer service, reliabilty more