Southwest Day Spa

Hello! I am sorry to be negative, but my biyfriend and I visited your spa for the first time on 12/4/11 at 4:45PM for "deep tissue couples massages." We confirmed with the staff that our massages were to be "deep tissue." This was clearly not the case during the massage. We asked the massage therapists to put MORE pressure on us as we are both athletes and our jobs are extremely taxing on our bodies. After mentioning that we would like more pressure we still received the same poor service. I just moved here from the Poconos(Pennsylvania) and get massages ever 2-3 months. I was hopeful to find a great place to continue my massages upon my move. This was clearly not the place. Thank you for your time and patience in reading! more

I have back and hip pain pretty often and have gotten massages at a variety of places around Boston, and I must say Southwest day Spa has really stood out in making me feel better. In particular, after half a dozen massages with Mia I can sincerely say she was way ahead of my orthopedist and podiatrist in recognizing and pointing out some of the sources of my muscle aches and in alleviating them. She doesn't just follow a standard protocol for every massage, but really pays attention to where your tension is coming from on that particular day. She's very good at doing specific and targeted work - no two treatments I've gotten from her have been identical, but all of them have made me walk out of there with better posture, feeling about 10 times more relaxed than when I came in! In terms of customer service, everyone I've interacted with has been very professional and friendly and helped me start relaxing even as I wait for my treatment. The waiting-room tea is rather good, and I always leave feeling well hydrated and well-cared for. Although I've never gotten a ridiculous discount there, SWDS's prices are all reasonable, there are some discounts for packages or repeat services, and the one time my appointment got canceled (due to to circumstances beyond anyone's control) I got a very nice voucher towards my next treatment. They take walk-ins, and I've had an easy time booking appointments whether it's days or just hours in advance. This is definitely a place to which I'll keep returning as long as I live in Boston. Their holistic approach has made me feel wonderful every time I visit, and is actually starting to show long-term benefits for my health/well-being too. more

I've been going to Southwest Day Spa for the past two years to get my Brazilian wax done. Levina treats me wonderfully everytime and consistently makes me feel relaxed during what could be an uncomfortable situation. The wax is quick, clean, and done with relatively little pain. As I've continued to see Levina, she's recently suggested a combination microdermabrasion and laser treatment for my face. The past few months I've been experiencing horrible breakouts, and they've been leaving red marks on my skin - leaving me feeling quite self-conscious. In only three microdermabrasion sessions, and two laser treatments, the results are more then clear. My skin is like night and day - the marks have been dramatically reduced, and my breakouts have totally quit. Levina is incredibly gentle and thorough and has given me a new outlook on my skin. After suffering for years with sensitive and combination skin, trying everything from ProActive to drugstore washes, and even mild prescriptions, and still fighting breakouts these past few months, I've finally found my answer to clear skin. I could not be more thankful to Levina for giving me dramatic results, and allowing me the opportunity to feel comfortable with my face, and not having to cover it with make-up. I would, and have, recommended Levina, and the microdermabrasion/laser process to ANYONE who is unhappy with their skin. It is one hundred and fifty percent worth every penny. Pros: Comfortable, Caring, and Incredible Results... more

I was visiting a friend in Boston and we decided we would take a day to pamper ourselves. My friend lives next to Kenmore Square and we didn't want to go too far so we we found SouthWest online and booked appointments for the end of the week. After a short train ride we arrived at a nice condominium looking building. Inside was hidden the gem that is SouthWest. The spa is tastefully decorated and has an intimate layout. The atmosphere is tranquil, the staff is attentive and we were very happy with all of our services. The massage in paticular was one of the best I've ever had. My male massage therapist (first ever!) made me feel comfortable and gave a darn good massage. I wish I lived closer so I could treat myself more often! Will certainly be dropping in on my next trip to Boston. Pros: beautiful spa, attentive staff, great location more

What a great place to go to unwind. My wife and I found this spa to be one of the best we have ever visited. A very relaxing day was spent at this location. I would recommend this spa to everyone in the area.. more

Went here for a valentines day couples massage - the place was busy, but we were welcomed right in by the friendly ladies at the desk and brought to our room. I felt like a new lady after Martas handywork. Neither of us has had a massage before, but Mily and Marta made us feel comfortable and explained everything. They offer you tea, water, delicious baked goods, etc before and after your massage, and let you stay and relax in the waiting area as long as your want. Although the space was tight, their waiting area was comfortable and home-y. This is a little more pricey than other spas, but the convenience was worth it for me. Great staff, great massage, definitely thinking of heading back. Pros: Friendly staff, great massage, delicious baked goods and chocolate covered strawberries! Cons: Tight space more

I LOVE THIS SPA! I have been searching for a Spa were I can get all my needs met without sacrificing my paycheck or settling for lack-luster service. I have finally found it! This is by far the BEST manicure and pedicure I have ever had. The technician was so thorough! I followed with a Brazilian Bikini wax and I have never had results like this. I had no ingrown hairs afterward and the technician was fast, incredibly friendly, and very professional. I am a very picky person with an eye for detail so it is difficult for me to be completely satisfied at times, but this Spa really exceeded my expectations. I brought my boyfriend and I for a Hot Stone Massage and I could not possibly describe the feeling of pure relaxation and serenity after we walked out of the appointment. I would rate this Spa, on a scale of 1 to 10, an 11!! As soon as I walked through the door, the receptionist treated me as if I was an long time friend and everyone I have met has made me feel comfortable, relaxed, and like a real princess.I would recommend this Spa to all of my friends, my parents, and anyone else that I care about and would want to be treated with exceptional service and care. Pros: Beautiful, relaxing atmosphere. Thorough and professional employees. Cons: there are none! more

I have been going to Southwest Day spa for facials for over two years now and the results are astonishing. When I first went I had built up, clogged and oily skin...after jsut two facials my skin was looking better, smoother, clearer and radiant!! The ultrasonic facial is amazing, within a few motnhs my skin went from being messed up to being perfect! The people working there are friendly and professional. Levina, my facialist, gives very good advice and personalized treatment and she really cares about achieving good results for your happiness. The place is very clean, nicely decorated and the overall atmosphere is so relaxing, you just never want to leave!! You are never rushed and you feel like you are getting 100% of their attention and professional care....fthe feeling you get is that or the amount of time you are there, you are their MOST important customer! I warmly recommend their services to everyone! more

On a recent trip to Boston, I treated my two daughters and myself to a spa day at Southwest Day Spa . Since I live in another state, I chose this spa sight unseen from the testimonials. All three of us had massages, facials, manicures and pedicures, and we left there feeling relaxed and pampered. If you?re looking for a relaxing experience in a tranquil atmosphere, this is a good place. Pros: ambience, friendly staff, personal attention Cons: none more

I bought my girlfriend a gift certificate from this spa for her birthday. I am unfamiliar with spa services and the staff at southwest was extremely helpful. They walked me through a number of different services so I had a good understanding of what I was getting for her. The spa looked very clean and very comfortable, I'm sure she is going to love it. Pros: staff, sevices, atmosphere Cons: nothing more

I came in yesterday for a wax and I have to say that it was the best wax I ever got!!! The location is gorgeous. The girl who performed the wax was so nice (and patient with me!) and did an excellent job. She used two different kinds of wax. She explained that the hard wax was better for sensitive areas, and it was so much better than the regular strip wax that I have had in the past! I would definately give the spa a 5-star rating for aesthetic appeal, great service, and a fab wax!!! By the way, this is the cleanest spa I have ever been to. Pros: Friendly Professional Service more

We had a bad experience at this spa. We had a group scheduled for a wedding where we were each getting either our nails or our nails and toes done. The ladies seemed to rush through the services and the manicures were poorly done. The bride's nails were not done as requested (french manicure was requested and they painted them solid white). When asked to take off the polish and re-do the nails, we were told that she would be charged for a polish change in addition to the nails. They ended up not charging us for this, but the experience was not positive for a bride. The prices were higher than those at the Newbury street spas and the service was not as good. I would not reccomend this location. more

I've been going to Southwest Day Spa for over a year. Even though I've moved from Brookline to JP, I still make the commute (by public transportation!) Lavina and the rest of the ladies there are definitely worth it. Everyone is very welcoming, and the atmosphere is very cozy. My first visit was with a friend for her birthday-- the smaller size of the spa was ideal, we were totally pampered and the treatments felt much more personalized. I've received chair massages and a pedicure at Southwest Day Spa, however the main reason I go now is for waxing-- they are amazing-- especially Lavina! Pros: relaxing ambience, friendly service Cons: A bit small if you are a medium or larger group (I would say over 3 or 4) and want treatments simultaneously. more

I have mixed feelings about Southwest. I loved the manicure and pedicure I got here. They shaped my nails beautifully, and the polish lasted a long time. Also, the service is friendly and I always enjoy myself when I go. However, I went twice for bikini waxing and feel I must caution you: if you want a Brazilian, go here, no question. If you want a more traditional bikini wax (i.e. "martini glass" shape), they don't seem to understand that. I asked for "just a little off the sides" and was left with a landing strip. Pros: Pleasant service, good manicures/pedicures Cons: overzealous waxers more

I have to tell you - while speaking with my massage therapist, I mentioned that "I only ever really treat myself to this kind of luxury when on vacation". Mia has the best hands in all of Brookline. The massage was one of the best I have ever had. The rooms are quite and peaceful, the staff is exceptional and what I can't get over is how close they are. I have never felt so relaxed. You must ask for Mia and ask her about her "hot towel" treatment. Thanks! Pros: Great theapist Cons: Only a little pricy - I have seen similar services for $15 less for the hour. more

I have been going to Southwest Day Spa for nearly six years, routinely having Brazilian bikini waxes and manicure/pedicure services. The staff are friendly, professional, and very competent, and the Spa's prices are extremely reasonable! The space was recently remodeled and provides a lovely atmosphere to relax and enjoy your services. I HIGHLY recommend!!! more

From all the places I have been for my waxing needs, Southwest Day Spa , is superior in skills, attention to details, friendly staff and a impeccable waxing job with a very well explained post wax care. On my second visit I had a wonderful body massage and the best manicure and a pedicure.Let me tell you folks, be seated on that throne, overlooking Beacon st, with a cup of tea and having someone exfoliating, buffing, washing and massaging my lower legs and feet with the Jasmin scent lotion gave-me other state of relaxation. I"am looking forward to my next visit To Southwest Day Spa to again, experience all the wonderful pampering services they offered to my partner and I. Pros: ambience, decor,friendly staff. Cons: none. more

Our group(10 people) arrived at Southwestdayspa in a raining, ugly sunday afternoon and , as soon we walked to the front door, we felt very welcomed ... we all got a pair of white soft terry slippers(to warm up our cold , wet feet and to keep the beautifull maple floor clean and dry) and the hot cup of herbal tea served by the fireplace was delicious and nourished our cold bones .Our facials were wonderfull, relaxing and the results fantastic...I never had such a wonderfull hot stone massage as the one I got today, my shoulder injury feels much better and I fell so gratefull for such a blessing(I"ve been in a agonize pain for such a long time) and ours manicures and pedicures were the best..I"ve been to so many nail salon all across the country and never I had such a detailed, relaxing( rush free), amazing service and a very personal nail tech, wich made me fell very pampered and at ease. I did fell like a " QUEEN" sitting on that throne having my feet and legs massaged , overlooking Beacon St and sipping on my second cup of complimentary hot beverage, the price was a bargain for all that work to make my calluses and corns to disappear and, the home care instruction was well explained .Definitely the best spa I"ve been to( able to accomodate all of us w/ the best of all services.). ..Southwestdayspa just got a new, loyal client for life., We will drive to Brookline from Bridgewater ones a month for such a wonderfull experience ..Thank you very much for all the great work done for us. Pros: Perfect service, ambiance more

I am a hard working grad student and was looking to treat myself with a "spa" manicure and pedicure. I wanted to be pampered and looked on citysearch to find an upscale spa that would be worth splurging on. After reading the rave reviews of Southwest day spa, I wasted no time making an appointment. Although the salon itself was lovely and the employees friendly enough, the service I recieved was extremely disappointing, especially considering the price I was paying for it. From my experience, spa manis/ pedis include massages that last more than 30 sec, foot AND leg scrubs and lotion massages, and quality nail shaping (my fav. place back home even includes paraphin treatment and that is for the regular mani/ pedi!). My "spa" experience here included painful cutical cutting, a 30 sec foot scrub and leg message (NO hand lotion or massage), and nail shaping that left much to be desired - not only were my nails uneven, but they were sharp and rough around the edges. I even left before the polish had time to dry because I knew I had to come home, remove the polish and reshape my nails myself. I am an extremely easy going individual who never complains, but apparently I do have my limits and just do not want anyone looking to get pampered to feel as disappointed as I did after my experience at Southwestern day spa. more

Southwest Day Spa made it a very special day for my friend and me. The service was amazing and the interaction with the employees even better! Our time there took us to a state of total relaxation and connection to each other. Definitely the best spa I've been to and I will definitely be back in there on my next trip to Boston, Pros: Great energy and very personal employees. Cons: Too far from IA more