I have back and hip pain pretty often and have gotten massages at a variety of places around Boston, and I must say Southwest day Spa has really stood out in making me feel better. In particular, after half a dozen massages with Mia I can sincerely say she was way ahead of my orthopedist and podiatrist in recognizing and pointing out some of the sources of my muscle aches and in alleviating them. She doesn't just follow a standard protocol for every massage, but really pays attention to where your tension is coming from on that particular day. She's very good at doing specific and targeted work - no two treatments I've gotten from her have been identical, but all of them have made me walk out of there with better posture, feeling about 10 times more relaxed than when I came in!
In terms of customer service, everyone I've interacted with has been very professional and friendly and helped me start relaxing even as I wait for my treatment. The waiting-room tea is rather good, and I always leave feeling well hydrated and well-cared for. Although I've never gotten a ridiculous discount there, SWDS's prices are all reasonable, there are some discounts for packages or repeat services, and the one time my appointment got canceled (due to to circumstances beyond anyone's control) I got a very nice voucher towards my next treatment. They take walk-ins, and I've had an easy time booking appointments whether it's days or just hours in advance.
This is definitely a place to which I'll keep returning as long as I live in Boston. Their holistic approach has made me feel wonderful every time I visit, and is actually starting to show long-term benefits for my health/well-being too.
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