Southeast Steel

2.6
5 reviews
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id: 27161865
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63 W Amelia St (at Between Orange Ave. & I-4, Downtown Orlando diagonally across from Lynx Central Bus Station next to railroad tracks on West Amelia St. Look for Southeast Steel sign.)
Orlando, FL 32801

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(407) 423-7654
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Southeast Steel - Orlando, FL
Southeast Steel - Orlando, FL
Southeast Steel - Orlando, FL
Southeast Steel - Orlando, FL
Southeast Steel - Orlando, FL
Southeast Steel - Orlando, FL
Southeast Steel - Orlando, FL
Reviews
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Best

I have bought appliances from here before and have always been very happy with the service. This time they went above and beyond, from the initial visit to select a washer and dr...

Worst

Bought over $4000 of appliances. I didn't realize they do not exchange an appliance if it is delivered to you broken from day 1. The manager told me that was what the warranty was...

Editorial review from Citysearch 5/20/2013

I""ve bought from this place for years and always had a good experience until recently. I went there because I believed customer service and prices were good and that there was a level of service if something would go wrong.\r \r We bought a Bosch dishwasher under their recommendation, and it in my opinion, is a lemon. Hasn't worked properly for a year now and it's only just 2 years old. Was told to contact Bosch directly and they want to charge us a service fee and parts if needed, etc. Totally ridiculous to have to buy or even service a dishwasher after 1- 2 years, especially a top name like Bosch. I will go to Lowe's or Home Depot next time and get an extended warranty. Very disappointed in the service at Southeast Steel and also in Bosch. After speaking with one of the managers about it who was abrasive and rude and raised his voice to me, I decided that I will not continue to give them my business. It's a shame because what they fail to realize is that one unhappy customer will tell 7 others and so on and so on. more
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null 6/19/2012

I have bought appliances from here before and have always been very happy with the service. This time they went above and beyond, from the initial visit to select a washer and dryer right through until I was totally satisfied with the products. Dan was exceptionally helpful in selecting the right machines for me. He didn't try to up sell me. In fact he pointed me in the direction for the best value. Pros: null Cons: null more
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A good experience 6/28/2011

I just wanted to thank you and your team at Southeast Steel for the excellent customer service I received today. more
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Please don't spend your money here-no return or exchange per 2/9/2010

Bought over $4000 of appliances. I didn't realize they do not exchange an appliance if it is delivered to you broken from day 1. The manager told me that was what the warranty was for.... Now I'm stuck with a brand new broken dishwasher that needs to be repaired. I am very disappointed and frustrated. I just took a day off from work to have the appliances delivered and now I have to take another one to have my BRAND NEW broken out of the box appliance repaired. The manager told me I was being ridiculous to want the appliance exchanged when GE would come out and fix it...once Southeast Steel has your money you have no recourse. When I called GE the service department was very surprised that the store did not exchange appliances that were delivered not functioning properly.... more
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RUN, DON'T WALK - AWAY 9/22/2009

Do not give this business a second of consideration. Like the previous review, you are your own should your appliance not work properly, there is ZERO customer service after they collect your money. I purchased a washer/ dryer set from them, out of the box the dryer never worked properly. I was not a new cutomer of theirs, having purchased several appliances before, when I approached them to resolve the problem for me, the owner ( who, by the way, insists on being addressed by the customer as "MR.") told me to contact the manufacturer. I did, they were out to my home 3 times and never resolved the problem. I called the owner, I went into the store to plead with the owner, HE COULD CARE LESS! What this old business fails to acknowledge is that we live in modern times and they are not the only player in town anymore. You have options, take my advise and exersise them. I have had better service with internet companies, not to mention their competion around town. To take a line from their slogan, remember, "At Southeast Steel you will NEVER get the best deal". Pros: NONE they are not the only game in town Cons: AWFUL no-customer service more
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Do not shop here! Terrible customer service! 12/22/2008

We bought a stove here recently, and when it was delivered, it was all rusted underneath as if it had been sitting in water. We called Southeast Steel, who said it wasn't their problem, to call the warranty repair people. We were a little taken aback by that, but we did it and they came to look at it. They said the entire casing would have to be replaced and that they should just replace it since it was just purchased, so they said Southeast Steel would get back to us. They got back to us and said they wouldn't replace it, that we had to get it repaired. My husband said that he was disappointed at that, that we bought a new stove and didn't expect to have it repaired right away...and the manager basically said, that's life, sometimes things are defective and we don't replace them. He actually said 'that's how society is today'! He got quite hostile with my husband about the fact that they don't do business that way and it was too bad that our stove arrived rusty. So now, it'll be fixed but who knows if it will work as new, and we're really angry at the awful customer service. Who sells defective merchandise and refuses to replace it??? We'll be telling everyone we know not to shop there! Cons: Pushy salespeople, terrible customer service more
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At Southeast Steet You Get the Best Deal!

Owner Message

  • Southeast Steel has been serving Central Florida for over 70 years. Southeast Steel was founded in 1940 selling building supplies and evolved over the years to become a leading retailer of home appliances. We are a three generation family owned and operated appliance warehouse selling the finest selection of top name brands at discount prices. Southeast Steel offers a huge, spacious showroom with a wide variety of products from the top name brands. Southeast Steel's staff is knowledgeable, experienced and ready to answer all of your questions. All of our products and services are priced competitively. We will never lose your business due to price!Southeast Steel specializes in major appliances like: • Refrigerators• Microwaves• Cooking products• Washers and dryers• Ventilation• Grills• Ice makersSoutheast Steel also offers delivery and installation on all our products. Inquire about financing options so that you can chose pieces that you love. Discover a better shopping experience with Southeast Steel today.Call us and ask about our specials!. *Air Beds* *Air Conditioning* *Dishwashers* *Financing Available* *Freezers* *Garbage Disposals* *Microwaves* *Refrigerators* *Washers & Dryers* *Washing Machines*

Additional information
  • Hours: Mon-Fri 7am-5:30pm, Sat 7am-4pm
  • Payments: American Express, Cash, Visa, Discover, Master Card
  • Neighborhoods: Northeast, Central Business District
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