We bought a stove here recently, and when it was delivered, it was all rusted underneath as if it had been sitting in water. We called Southeast Steel, who said it wasn't their problem, to call the warranty repair people. We were a little taken aback by that, but we did it and they came to look at it. They said the entire casing would have to be replaced and that they should just replace it since it was just purchased, so they said Southeast Steel would get back to us. They got back to us and said they wouldn't replace it, that we had to get it repaired. My husband said that he was disappointed at that, that we bought a new stove and didn't expect to have it repaired right away...and the manager basically said, that's life, sometimes things are defective and we don't replace them. He actually said 'that's how society is today'! He got quite hostile with my husband about the fact that they don't do business that way and it was too bad that our stove arrived rusty. So now, it'll be fixed but who knows if it will work as new, and we're really angry at the awful customer service. Who sells defective merchandise and refuses to replace it??? We'll be telling everyone we know not to shop there!
Cons: Pushy salespeople, terrible customer service
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