After shopping for roofing companies, we eventually settled on Snyder Roofing. Our house was having issues with ice damns building up in the winter and Chad, whom we discussed the project with, informed us that by adding more insulation and clearing the eves, we could completely get rid of the ice dams. This is exactly what were looking to do and hired them. The proposal stated they would start within 7-14 days. The 14 day window passed and we had to call them to schedule a time to come out (when they should have called us within that window).
They arrived on time and completed the job within the day. While on the job, John Snyder (co-owner) informed us that they needed extra materials that would cost an extra $960. We wrote a check (John wanted it made out to him, not the business) and the job was completed. We never received an itemized list of where that money went (vs the proposal which listed what was going to be done & the materials for the original quote).
Winter came, and to our dismay, we still had the same sized ice damns as before the roof replacement. We took photos and tried to contact them in early February. It was a month (and 4 calls on Feb 10th, 24th, Mar 3rd & 10th - leaving messages) before we were able to get someone to come out and check, by which time the ice damns had melted. Eric Snyder (co-owner) finally came and while he couldn't see the ice damns first-hand, we gave him all the photos we had taken. We told him our issues (ice dams and no itemized list for the $960) and he told us he'd see what he could do and I should call back in a few weeks.
I called on Mar 14th, April 7th & April 18th, leaving messages on voicemail or with whomever answered. On the April 18th call, I informed them that dude to lack of communication I would file a complaint. I filed the complaint with the BBB and called them to inform of them of the case number.
Over the next two months, the BBB tried contacting them to resolve the issue. They ignored it & the BBB case was closed. Would not recommend.
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