After shopping around for roofing companies, we eventually settled on Snyder Roofing. Our house was having issues with ice damns building up in the winter and Chad, whom we discussed the project with, informed us that by adding more insulation and clearing the eves, we could completely get rid of the ice dams. This is exactly what were looking to do and hired them for the job. The proposal stated they would start within 7-14 days. The 14 day window passed and we had to call them to schedule a time to come out (when they should have called us within that window).
They arrived on time and completed the job within the day. While impressed at the speed, this later turned out to cause issues. While on the job, John Snyder (co-owner) informed us that they needed extra materials that would cost an extra $960. We wrote a check (John wanted it made out to him, not the business) and the job was completed. We never received an itemized list of where that money went (vs the proposal which listed what was going to be done & the materials for the original quote).
After they completed and left, we went up to inspect the attic, where they blew in more insulation and were supposed to clean out the eves. We were greeted with what appeared to be a rush job. The styrofoam which was supposed to keep insulation out of the eves was hastily tacked up, with some of them already half falling off. Winter was arriving and we hoped the new roof would take care of the ice damn problem, as they promised it would.
Winter came, and to our dismay, we still have the same sized ice damns as before the roof replacement. We took photos all around the house and tried to contact them in early February. It was a whole month (and 4 phone calls on Feb 10th, 24th, Mar 3rd and 10th - leaving messages on voicemail or with whomever answered.) before we were able to get someone to come out and check, by which time the ice damns had melted (after our own work in trying to keep them off the roof as much as possible). Eric Snyder (co-owner) finally came out and while he couldn't see the ice damns first-hand, we gave him all the photos we had taken. We told him our issues (ice dams and no itemized list for the $960) and he told us he'd see what he could do and I should call back in a few weeks.
I called on Mar 14th, April 7th and April 18th, either leaving messages on their voicemail or with whomever answered. On the April 18th call, I informed them that dude to lack of communication I would file a complaint with the BBB (Being 3 months since first call, over 1 month since Eric stopped out). I filed the complaint with the BBB and called them to inform of them of the case number.
Over the next two months, the BBB tried contacting them to resolve the issue. Each and every time, they ignored it. The BBB informed us of this and closed the complaint.
I will continue to attempt to contact them to resolve the issue. If they do, I'll edit my review to reflect that, but as of now, I would never recommend Snyder Roofing to anyone.
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