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horrible customer service - Review by citysearch c | Snyder Roofing

Snyder Roofing

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horrible customer service 9/28/2011

I had heard great reviews on Snyder roofing so I decided to go with them and convinced my neighbors to do the same. They got two jobs from me in the end. The original sales person Michael was crazy rude and pushy. I tried to look past it hoping that the actual roof job would be worth it in the end. A contract was written up specifying that the job did not include the garage (which is a given I think). After the roof was finished John Snyder informed me that the front porch would be extra because it was not included in the contract, however it was never specified as the garage was. They wanted 800 extra dollars to do it. I was not in a position to be able to shell out an extra 800 bucks beyond what it already was, so I decided to wait until spring. In the spring I hired a different contractor to do the porch and ended up finding out that one of the Snyder workers had fallen through the roof of the porch and then it was covered up with sheet metal. I called Snyder roofing and informed them of the porch roof. The lady I spoke with was very kind and said she would talk to John (owner) and see what they could do. I never heard back from them. The job went from a 800 dollar job to a 2,250 job. The entire porch had to be ripped off and redone. Hire at your own risk, they did a wonderful job on my friends house, I guess I wasn't quite as lucky. more
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