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Smith Brothers Appliance

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24881 Alicia Pkwy # E
Laguna Hills, CA 92653

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(949) 753-1702
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Reviews
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( 5 )

Best

Everything I want in a repair service: punctual, pleasant, knowledgeable, honest, and able to communicate both the diagnosis of the problem and the set of possible solutions.

Worst

I called them to repair my dryer. They came on time and everything, but the tech didnt have parts on him to do the repair right the way but over the phone I was told that they had...

Everything I want in a repair service 7/30/2013

Everything I want in a repair service: punctual, pleasant, knowledgeable, honest, and able to communicate both the diagnosis of the problem and the set of possible solutions. more
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She set up the perfect appointment time 6/27/2013

I called for a service repair and was helped by a very nice woman on the phone. She set up the perfect appointment time for me and the technician Mike showed up at 1:20 on the 1-4pm time window, when does that ever happen? Mike was great, he came in did a quick diagnostic made a few phone calls and gave me an estimate for the work. It required a replacement part and he gladly went down to pick it up and came back within 30 minutes to complete the repair. Thanks Mike I now have clean clothes :-) more
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I have now had two excellent outcomes with them 5/27/2013

I have now had two excellent outcomes with them. As part of a kitchen remodel, we have new appliances, including a stove hood and fridge both from Jenn-Air. Both of these new appliances developed problems within weeks of installation. Steve diagnosed and corrected both problems, neither of which was obvious. more
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I am going to be calling them for all the problems with my home appliances 4/29/2013

My dishwasher stopped working. On Thursday I called them and within minutes I had an appointment set up for upcoming Monday. The guy actually called me half an hour prior to the 1-4 window they set up and told me that he is running early. I am going to be calling them for all the problems with my home appliances! more
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On time, fast, fair price 1/3/2013

On time, fast, fair price, the guy knew what he was doing. 20 minutes to take apart a washing machine, replace a cheap part deep inside, put it back together, and test it out. more
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On time, fast, fair price 9/6/2012

On time, fast, fair price, the guy knew what he was doing. 20 minutes to take apart a washing machine, replace a cheap part deep inside, put it back together, and test it out. more
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very professional, 6/14/2012

He was very professional, knowledgeable and quick. The price was affordable, and he was able to help us on the same day we called. I will definitely use them again. more
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BEST CUSTOMER SERVICE 10/4/2011

This company has the BEST CUSTOMER SERVICE EVER! They always pick up the phone and always on time. more
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Do not use! 6/13/2011

Never fixed my fridge! Still chaged the money to do it! Im very mad with them. The tech took the downpayment and now its been over 2 month and they still keep telling me that the part is on a backorder and they will call me back once it comes in. If I cancel the job, they said they will have to keep the downpayment!! more
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Arrived on time 6/30/2010

Arrived on time and quickly diagnosed the problem. The only challenge was that the cost to repair was enough to warrant a new machine. My repair guy was cool. more
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Always pleasant 6/28/2010

Always really appreciate your work and people. This time was amazing same day service to fix our Sub-Zero refrigerator - From appointment setter to person that serviced our fridge, excellent all the way around and much appreciated. Thanks more
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Excellent Customer service 6/15/2010

The technician was very helpful in showing me exactly what the problem was, and had it fixed with no other problems. He seems to be an excellent craftsman, which is somewhat unusual in this day and age. I will surely use your services if I should need them. Thank you for your company's professionalism. more
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Wonderful 6/8/2010

MICHAEL WAS WONDERFUL. I HAVE NEVER HAD A MORE THOUGHTFUL REPAIR PERSON IN MY HOME. HE SAVED MY 16 YEAR OLD DISHWASHER AND WENT ABOVE AND BEYOND THE CALL OF DUTY. THANK YOU!? more
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Thank you!` 5/26/2010

THANK YOU, BRUCE WAS ABSOLUTLEY MARVELOUS. HE CAME ON SHORT NOTICE AND I APPRECIATE HIM VERY MUCH. JUST WANTED TO LET SOMEONE KNOW.? more
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Thank you! 5/26/2010

THANK YOU, BRUCE WAS ABSOLUTLEY MARVELOUS. HE CAME ON SHORT NOTICE AND I APPRECIATE HIM VERY MUCH. JUST WANTED TO LET SOMEONE KNOW.? more
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