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Smith Brothers Appliance

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24881 Alicia Pkwy # E
Laguna Hills, CA 92653

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(949) 753-1702
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Reviews
( 18 )
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( 5 )

Best

Everything I want in a repair service: punctual, pleasant, knowledgeable, honest, and able to communicate both the diagnosis of the problem and the set of possible solutions.

Worst

I called them to repair my dryer. They came on time and everything, but the tech didnt have parts on him to do the repair right the way but over the phone I was told that they had...

Editorial review from Citysearch 6/26/2013

Steve came on time, unlike another repair service that we used in the past, and was very helpful, thorough, and courteous, again unlike our previous repair service. He fixed our leaking refrigerator freezer and our washer, and he investigated the problem with our oven He had to leave to buy some belts for the washer, but managed to go buy them and still do the repairs within the time window that we were given. Highly recommended.\r more
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Editorial review from Citysearch 3/28/2013

Great guy. Came when he said, did the job and didn't cost me an arm. Will call him again.\r more
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Editorial review from Citysearch 3/25/2013

I would give Jim ten stars if I could. He is dedicated and hardworking. I have never witnessed a person exhibit so much pride in the work they do.\r more
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Editorial review from Citysearch 2/27/2013

Great service. They gave us a 1 hour window to fix our 8 year old washing machine, came right on time, and had it all fixed in about 15 minutes.\r more
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Editorial review from Citysearch 11/26/2012

Just call them, you won't regret it. 5 star service at a fa price. Thank you! more
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Editorial review from Citysearch 8/26/2012

Truly nice to work with them. The technician arrived when he said he would and quickly repaired my dishwasher. more
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Editorial review from Citysearch 8/6/2012

He fixed my problem (washing machine) quickly and efficiently for a very fair price . I will definitely call them again. more
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They are alright 4/10/2012

I called them to repair my dryer. They came on time and everything, but the tech didnt have parts on him to do the repair right the way but over the phone I was told that they had all the parts and everything would be done right there and then. They did finish the work but it was 3 days later. more
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No parts 12/6/2011

Simply awful! I called them to get my fridge repaired. Waited all day, the tech finally came about 30 minutes late. They assured me over the phone that the repair will be done the same day. It was not. The tech did not have any parts on him, but he promised to come back the next day. Now its been 5 days. I called them today and they said that the pars are on the Back Order and they will call me when the parts came in. Why did they have to lie that they had the parts? All my food is spoiled... I should have called someone else. more
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Awful 12/6/2011

Simply awful! I called them to get my fridge repaired. Waited all day, the tech finally came about 30 minutes late. They assured me over the phone that the repair will be done the same day. It was not. The tech did not have any parts on him, but he promised to come back the next day. Now its been 5 days. I called them today and they said that the pars are on the Back Order and they will call me when the parts came in. Why did they have to lie that they had the parts? All my food is spoiled... I should have called someone else. more
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We got a fair price for our fridge 10/4/2011

Jim was fast, professional... Overall a great service! We got a fair price for our fridge... I would use them again and recommend them more
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I was very impressed 8/22/2011

The repair man was onsite within 30 minutes of my phone call. I was very impressed by how quickly he was dispatched. more
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Epensive 7/14/2011

I had them come out and take a look at my dryer. The service tech was polite but the fee was outrages! I thought it would be around 130-160 to fix my dryer, their estimate for the coils replacement was over 230! Thats way too much! Last time I had someone else replace my ignitor (which is basically the same amount of work and the same level of difficulty) and it was only 147.68. Too bad that company is no longer servicing my area.. more
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Very bad Service 6/13/2011

Never fixed my fridge! Still chaged the money to do it! Im very mad with them. The tech took the downpayment and now its been over 2 month and they still keep telling me that the part is on a backorder and they will call me back once it comes in. If I cancel the job, they said they will have to keep the downpayment!! more
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HAPPY CALL :) 5/30/2010

Very knowledgable Techn ician, knew exactly what the problem was and it was working again in minutes. Would recommend to anyone who needs this kind of service repair. Laguna woods, CA Pros: Great customer service more
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Dryer Fix 3/25/2010

Dryer not working properly Kenmore Clothes dryer wasn't drying the clothes. Not sure if it was a venting problem or the actual dryer. Smiths Brothers came over and had a look. Luckily it was a simple problem. He had the parts with him and did the job quickly and efficiently. Pros: ALL Pro Cons: No Con more
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