Service Care

I was told by Bosch that I had to use a certified technician to have my dishwasher repaired under warranty. Bosch gave me the names of the businesses in my area that satisfied that requirement. Service Care was the closest to my house so, I called them. They came out three times with no success. The last time they came out, they told me I had an electrical problem. The electrician, that came out to address "the problem," refuted Service Care's claim. Each time I talked, on the phone, to the man in the office (Russ) he made me feel as if I was a nuisance. I took It upon myself to contact Bosch about the mounting costs of service fees I was accruing. Bosch asked for my purchase receipt and service history. When I asked Service Care for documentation of their visits, they emailed me the report from their last trip to my house. This did not serve my attempt to show Bosch the ordeal I'd been through. I went, in person, to Service Care in an attempt to acquire the needed documentation. Russ told me that what I received earlier was all I should expect from them. I left and vowed I would never do business with them again and would try to warn family and friends about them. RESPONSE FROM Service Care Inc: This customer had severe grounding issues which kept frying the board in his unit. This is not disputable. We replaced three of the same board before finally figuring out he had a very unusual wiring issue. He has almost 120 volts on from ground to neutral. Our technician was unable to explain this to his satisfaction, so Mr. Short came into our office and spoke to Russ, who spent a good deal of time explaining what was going on. When he left, everyone in the office felt that he was satisfied with the explanation. He seemed in good spirits and on friendly terms with Russ. Seeing this review is a big surprise to everyone who witnessed this conversation. more

Service tech arrived on short notice and repaired the problem with our Sub Zero refrigerator. He was very knowledgeable, experienced and professional. more

Service Care was hired to do warranty work on my washer (not my pick...chosen through the warranty company). After initial consult, was told the parts would be in within a week and service could be scheduled. Parts took much longer to arrive and Service was scheduled for the following Saturday between 8 and 1. After sitting around my house all Saturday with no call from Service Care, I called at 1 and was told the appointment had been rescheduled for Monday. No one attempted to call me and let me know of the change in the schedule (which did not work with my schedule since I had construction already scheduled in my basement laundry room on that day). Service rep at Service Care continuously talked over me, did not listen when I spoke, and never attempted to give even a half hearted apology for their mistake. Will absolutely never use them again and would never recommend them to others. more

This is the second time I have used ServiceCare and I was just as pleased as the first time.......washer repair and this time a stove repair....two different techs and both were excellent...great service ....thank you ServiceCare and thank you Anthony more

The folks at Service Care made it easy to make an appointment, were very knowledgeable, did everything they said they would, called ahead and showed up on time and, best of all, fixed our problem. Everything about the experience was top-notch, I highly recommend them. more

Great Job! more

I called and spoke with Paula about a power supply part I needed for my Sharp TV. She was very nice and looked up part and then went and got it to make sure they acutely had it in stock. She had it shipped out and recieved it in a couple days. Thanks for the great service. By the way you saved me over $400.00 from what a local service tech wanted to fix it. more

Guy made his appointment window, brought the correct part without a repeat trip, and knocked the replacement out quickly. Satisfactory experience. The five hour appointment window could stand to be narrowed down some, though the dispatcher did offer to have the technician call ahead of time so I could leave work. more

Great to go that little bit extra in spending time with the customer more

The associated was very nice and professional he knew his equipment and it did not take him long to repair the problem. I was very impressed with his skills and would recommend him again more

The technician, Anthony, was proficient and professional. He completed all repairs and communicated effectively! more

Your representatives were very professional and performed admirably. I'm very pleased with the service. Thank you for your help. more

I have used ServiceCare before and have been very pleased with their service. They are professional, timely and do the repair correctly the first time out. more

I truly appreciated the efficiency and friendliness when working with Service Care to fix our dishwasher issues. Anthony was our technician who came to our house twice to diagnose the issue then bring back the right parts. Great guy, always super nice and professional, and was sure to leave our dishwasher working better than it was before! more

The entire service experience with Service Care was positive. Very friendly and professional staff. more

Great overall experience! Technician arrived when he said he would. He was very polite and professional. He tracked down the replacement part he needed to complete repairs and said he would be back when the part came in. I expected to wait at least a week, but he was back in 3 business days! Awesome service! My compliments to both the technician and the office personnel! more

Service was great and fast. Thanks so much more

Both the lady who set my appointment and the tech were very professional and outstanding representatives of your company. I was extremely pleased with my experience . I have had the privilege of doing business with three generations of th McDavid family. Toxy , you have some big shoes to fill but it seems you are well on your way - keep on keeping on. Regards more

Very polite and clean in appearance. more

Team form Service Care was thorough and found a solution to a persistent issue I had been having with my cooktop. They were courteous, thorough and neat. more