Serenity Animal Hospital

I moved here from Florida, with a brief stop in Nebraska. In Nebraska my 12 year old rottweiler started limping really bad and she was was diagnosed with arthritis,(from x-rays), in October. I was given Previcox and it helped for awhile.\r In January Harlie could not bear weight on her ""arthritic"" leg and was in tremendous pain. I called Serenity on the advice of my roommate, and they got her right in. I explained her history and Dr. Michelle asked to run more x-rays to find out more. Harlie had a fractured shoulder due to the deterioration of her bone from cancer. Sad news, but a great catch, that was missed just 2-3 months earlier. I was given more information and the number of a specialist to confirm it and to do the surgery... they gave money away to have a specialist look at my baby.\r The specialist confirmed it, I had Dr. Michelle do the surgery. Trust issue. I also elected to have Serenity do the chemotherapy, but a specialist has to do 3 of the 6 procedures. Again, money given away to ensure the best care for my baby.\r Since the surgery Harlie ate something that had to be surgically removed. A big risk in her weakened state from chemo. That weekend the staff let me visit with Harlie and a med tech came in on her day off, to reset Harlie's IV when her veins colapsed. The tech also called Dr. Michelle, (out of town on vacation), and updated her of Harlie's status. Dr. Michelle came in on Sunday and personally checked on Harlie.\r I have never received such devoted attention to one of my kids, without which, Harlie would not have made it through the weekend. All of the staff go out of their way to help Harlie. All know her name and pet her. Several of them stayed in her pen with her while she slept. There is not enough space here to tell all of the things done for her or name all of the people who comforted her and genuinely care how she is doing.\r Cost of a service can only be measured in what you receive, and you will receive far more than what you pay. more

After moving to Sterling Heights, I used this vet for my then 14 year old lab . They were fine w/ her routine exams and shots. When she started having seizures at the age of 16, I called during one seizure in order to bring her in and was told they ""were not staffed w/ someone who could handle that right now"" and sent me to an emergency hospital in Oakland County (45 minutes away). Later in the year when my dog started having smaller microseizures, they were able to help me and I would say their concern and treatment was top notch when I finally had to put her to sleep. I now have a new dog (less than 2 weeks in our home) and she is having runny stools and she became quite lethargic, very fast. I called to bring her in, hopefully same day, and was put on hold by receptionist to see if the dr. wanted to ""stay late"" for the appointment (call made about 4:10 pm and I swear the sign out front blinks ""Appts. 8 to 8""). When the receptionist came back on-line, she did not start with the dr.'s availability, but instead that the costs for the visit would be $290 straight up. It came across more as a way to deter me from coming in rather than informational. At that point, I told her I'd call her back if I decided to bring the dog in. I called another vet's office on Garfield, and was able to get an appointment later that evening, treated like they wanted my business (so very, very nice on the phone and in person), and the total cost for exam, tests, AND needed medication was less than $100. The way I see it, Serenity must already have enough customers to pay for that new building. I expect good and consistent customer service/focus from my vet and Serenity just doesn't provide that. And to find out the huge cost difference in the end just made the decision to change vets all that much easier. more