Sears

In early 2009, I purchased some lawn equipment including, a backpack blower, a zero-turn 50 inch deck lawn mower along with other equipment. (I mention these because they were the MOST troublesome) they were all 2008 modles so fairly new items. I ended up breaking the pull cord on the blower (which happens over time). To my surprise they stop making replacement parts for the blower or anything that would substitute the part. So I ended up with a $300.00 piece of junk. Now it is July 2010 and Im having some of the same issues with the mower. How can they just stop selling the belts? The guy who was working at Sears the day I went to look for them said ""They are NOW selling the 52 inch deck mower, so they are making parts for this one"" What happens in 1-2 years when they start selling the 54 inch model do all those people who spent thousands of dollars buying mowers or blowers just throw their money away? Customer Service said ""They are very sorry but there is NOTHING they can do about it"". No solution was given .Their apology cost me $3500.00. Thanks alot Sears. Pros: They are well known and I believe the name is what sells. Cons: Selling equipment that they No longer make parts for more

I purchased an Xbox for my son for Christmas and it did not work within 3 days. I retruned it to Sears where I waited for over an hour for someone to help me. I took the second one home to find out that it also did not work. I then took it back and again waited for over an hour. I then purchased a 3rd Xbox, took it home and found that not only was it broken but it was the same one I had returned the first time!! I was treated very rudely. I was very disappointed. I was not treated with respect and when I asked to speak to the Manager, he was ever ruder. I usually love Sears and have always been a loyal customer but I WILL NEVER SHOP AT THIS SEARS AGAIN! Pros: they have a great selection of items Cons: customer service is horrible more