Schmelz Countryside Volkswagen

I want to take this opportunity to solute one of your customer service people - Nate Cover. Nate is always cheerful and willing to help when I have been at your dealership for service. In fact, recently he was willing to drive to my home to ""fix"" one of my keys that was no longer working, as I did not bring it to the appointment, not realizing it was needed. Nate learned that during the process as well, so going forward he will be able to be more proactive. My most recent visit was for an oil change and I also asked that my driver door be looked at as I didn't feel it was closing properly. My last VW Beetle Convertible did have a problem with this door - the motor that works the window had a malfunction. So this time I wanted to be proactive and get it fixed before the window quit working. Nate did talk to the mechanic and it was felt they needed to take off the inside door panel so the car needed to be left. Nate made arrangements for a rental so that I could get back home and to an early morning appointment the next day. My car came back to me with a door that now sounds like it is closing properly. Please know that Nate is a great addition to your staff. I always enjoy working with him. more

I am always given the "red carpet" treatment when I visit Schmelz. I would not go anywhere else. more

Jon is great - everyone "runs" uberwell just like my R32 - i love being there for the experience! more

Shevawn did a great job communicating to me and I appreciated her attention to detail and willingness to understand my concerns. She exceeded all my expectations! more

Jon Raye has always been very helpful especially with scheduling. He is the main reason I continue with your service. more

I have never had a more clear explanation of needed services and explanation of what Was fixed and what was being paid for. Thanks! I special thanks to Shavaun, she was cheerful, treated me with respect and did an awesome job. more

Buying our new VW was a pleasant and enjoyable experience, due in large part to our sales representative, Patrick @ Schmelz Countryside. more

My salesperson Christine was wonderful! I was set and ready to purchase from another dealer in an area closer to where I live. Christine found me the same exact vehicle I was looking for but with a better price and better financing. Everything was handled seamlessly and promptly over the phone. When I arrived Christine had everything all set, ready , and waiting for me. I am very happy with my new vehicle purchase and the people that I have dealt with. more

Cesar does a great job! He's always friendly and welcoming. He explains in detail the work that needs to be done and keeps me updated during the work process. I look forward to working with him in the future. more

The servicing mechanic noticed that the anti freeze reservoir held inappropriately colored liquid. This was the result of my wrongly putting washer fluid in the radiator reservoir. GRRR on me!! I appreciate the discovery of my error and the graciousness with which the service adviser indicated that 'someone has apparently put washer fluid . . . I was going to fake it, (and pretend I didn't know what could have caused such a problem) but his gentleness led me to acknowledge my mistake and schedule the remedial flushing job that will benefit my car long term. THANKS!! more

working with patrick was a great experience. we had been to many dealerships before arriving at schmelz and the service, attitudes, respect, and consideration we received at schmelz was the best by far. i could not be more satisfied with the vehicle we purchased and the service we received from the dealership. i will recommend schmelz and will definitely return when i am ready to purchase again. more

30,000 mile service for my Routan. Was in and out quickly, everything was perfect. I love my VW, and the folks at Schmelz continue to provide great service long after the sale. more

I had car trouble and Nate got me in right away. he was very personable and wanted to help get me back to Detroit Lakes as soon as possible. Thanks again, Nate and Schmelz VW. more

It's always been a pleasure to do business with Schmelz Countryside. Thank you for your your great service, and also for the wonderful experience of buying another VW vehicle this week. more

Jon is amazing! He is committed to ensuring the highest quality care is provided to my car and that I am informed of the progress and needs of the vehicle. more

Shevawn is the nicest service consultant I've ever met. I specifically deal with her every time I have my vehicle serviced because she is so courteous and enjoyable to work with. She's the best! more

always excellent and conscientious service!! They do great work and are wonderful people as well. more

I was very pleased with my purchasing experience. This was my third straight lease with VW, and this unquestionably the best service I received. more

I love the relationships that are created with your staff. They are caring and ever so professional while helping meet the needs I have with my auto when I call in or come in for service. I trust them completely and truly value Countryside. more

I've been driving a VW Jetta since 2002 and needed something with a little more space. I wasn't planning on getting another VW but test drove the 2011 Tiguan and fell in love, mostly because I felt like I was in the Jetta. I've always had positive experiences at Schmelz VW in sales and for the past 8 years in service. That played a huge part in owning a 2nd Vw. more