Savage Air Conditioning

Savage came to our house three separate times to fix the same problem. Each time, their answer was to add more freon, or as it turns out, mask the problem so they can sting you with additional service calls. The third visit came not even three weeks after the second service call. I informed the technician that the service call should be covered under their 30 day warranty, spelled out on each invoice. I was then transferred to the owner who immediately voided/negated his warranty and then spent the next two minutes throwing a temper tantrum on the phone about how ""it wasn't his problem."" The crowning jewel of the whole experience was the hang up at the end....from the owner. When all was said and done, my air conditioning unit is still not functioning properly, I am $800 in the hole, completely insulted, and absolutely disgusted with the whole interaction. BUYER BEWARE, this has easily been the worst case of customer service I have ever had the displeasure to be involved with. more

This company lacks in the personal service department as well as in the field. Their technition came out once and estimated the situation, then scheduled the repair with me in person for the following day. I told him that I had to take off work two days in a row allready and could not afford to miss another day. He explained to me that I could leave the AC on in the house and pull the main breaker outside and they would be able to fix the problem without my presence. Well, they never showed up. According to their customer service representative the contact phone number which I gave them the previously day was never stored in their database and they had no way of contacting me. I have been without AC for four days now and have learned the hard way to always go with a company known for their dependability. Pros: Quik on the phone to schedule a service call Cons: might not show up more