Sarlo Income Tax

This is one of the worst companies that I've ever rented from (and I've rented from some pretty bad slumlords). If something needs repair in your apartment, don't expected to get it fixed anytime soon. Most of the repairs that we've needed for our apartment took a MINIMUM of THREE WEEKS to get fixed. The longest we waited was about two months. On one occasion, we were left without use of our only shower/bath tub for about a week.\r \r There is another review here about a tenant who had a seizure whose heater burned up part of his wall while he was in the hospital. I was living in the building at the time, so I can verify that it is correct.\r \r Also, if you hand in your rent on the 2nd of the month, they'll threaten to evict you.\r \r I would never, ever rent from this company again. more

I have been using SARLO tax services for years and have NEVER EVER had any problems or complaints about them. In fact I am very much grateful for all of this office's hard work they have done. I have gone through a lot over the years with jobs and the rental property. I have always felt and been shown that Mike Sarlo is on the level and will always be truthful and work with my best interests at heart. My family has been using SARLO for our taxes and I will keep recommending him and his team. I love that they are all very nice and approachable, its NOT a stuffy business atmosphere, but they certainly do take care of their business. I am not rich, I do not own companies nor do I have any investments, I am just an average citizen. But SARLO treats my family and me like we are just as important as any large money clients. We get fantastic service and I will continue to use his services. more

Sarlo Tax has been providing exceptional service to their clients for years. I should know, I'm one of them. Yes, I tried other services here-and-there, but without question, Sarlo proved to be the best. more

It's surprising to hear all the negative comments. It makes sense because not many happy tenants would take the time to post something positive. I think the management company heard all the complaints and are now trying their best to fix this. I have only received exceptional service from them thus far. They are nice, courteous, and extremely helpful. I look forward to a long strong relationship with them. more

IT'S TOO BAD YOU CAN'T GIVE A NEGATIVE RATING ON THIS COMPANY BECAUSE THEY DEFNITELY DESERVE IT. HOW IS IT POSSIBLE THAT THEY COULD BE SO SHADY? DO NOT RENT FROM THEM!!!! EVERYONE WHO HAS WRITTEN ABOUT THEM AS A MANAGEMENT COMPANY HAS BEEN COMPLETELY CORRECT. THEY HAVE NO TACT OR PROFESSIONALISM. EVERYONE IN THIER COMPANY IS SHADY. DO NOT RENT FROM THEM. SERIOUSLY. YOU'VE BEEN WARNED. Pros: NOTHING Cons: EVERYTHING more

My husband and I have been using Sarlo Income Tax for our taxes for the past few years and are ALWAYS thrilled with the level of attention to detail and the fast, efficient and lucrative end results! We have recommended Lory Sarlo to several (like 6 or 7) friends and they are all equally as pleased...every year! We've had tax consultations for rather unusual circumstances and situations and received outstanding and sound advice. They are super knowledgeable and if they don't know...they'll look it up and get back to you. Last year Lory even did our taxes via email as we were out of the country. When buying a property we sought out Bill's help with the mortgage and he was able to give us an unbelievably low rate and b/c he is also the underwriter he can be more flexible than some of the larger banks that make buying a property a HUGE headache. (I will say he wasn't always that great about returning calls and emails) but I still recommend their mortgage services. A friend of mine is living in one of the Sarlo property's and has had NO issues with them as the property managers. I suspect the earlier review was an isolated incident? 2 thumbs up!! more

(this City Search seems like a place people take out grudges, not really a good place to get a fair review, that said...) I used Sarlo for a mortgage and he predicted a good rate. When my real estate agent wanted us to use someone else - Caldwell Banker guy - he scoffed at the rate Sarlo promised and said it was impossible. I started to think I was making a mistake by going with Sarlo (the office was a bit unkept and it seemed shady at first. THEN - Bam, locked a better rate than promised. Beyond that he made some promises about other things and he kept each and every one of them - even when it was against his interest. I was surprised and impressed - in business most people drop you when you're not an asset to them. Upon returning tot he office a couple years later I realized it wasn't shady at all, it was VENICE! It fit right in. I also saw how the staff treated his very young toddler and there was genuine affection for the little girl from the staff. I can tell when workers are trying to please the boss, but this was unquestionably genuine. I have a young toddler too and this was a nice thing to see. They seemed less like an corporate office and more like a family restraint. My prejudging was wrong. Doing business with them was good a good experience. I reserved one star because After dealing with him, we were mostly dealing with his staff - maybe that's they way it goes in all these businesses. I like hsi staff fine, but it's better to deal with the guy I shake hands with. They obviously stood the test of time. Pros: Nice people, keeps his word Cons: Venice is Venice more

The Sarlo family has been doing our families taxes for the past 30 years. Speaking from my experience with them, I can say that they do in fact make you feel like you are part of the family. They are honest and efficient and that is why we travel from San Diego to Los Angeles every year with the family to do business with Sarlo and company. Thanks to Mike and company you are definitley who I would recommend. Pros: Best tax man in California more

It is funny, reading these reviews. I am an actual tenant. Not a client, employee, or friend. I pay their wages, mortgages, and car payments. I was guaranteed, verbally, because a tenant can never get anything in writing, one of their fabulous remodelled aparments in Mar Vista. Well, Let me tell you something... Sarlo has no integrity or honest bone with regard to business. The market is sinking and they want $300-$400 more than the market allows. They would rather force out good tenants than be reasonable. They can not even keep managers. 7 approximately in 4 years here at my apartment. 3 new property managers each with no skills to relate to ""human beings"". So we are moving. Saving $1000.00 on our deposit and over $300.00 on rent, because owners in Culver City and Beverly Hills realize the economic situation. These Jokers are Oblivious...Greedy...and Insane to think they are going to rent 2 bed 1 bath apts for $1850 to $1900... I had a signed lease with Sarlo and a verbal agreement to move in early and they renigged on everything. Hid behind the lease and then sent a manager to my apartment and shoved a 30-day Tenant Vacancy Notice in my face. This guy was shaking and his lips were quivering. He could not swallow his pride and accept that he was manipulating and changing the terms of our agreement. Well Sarlo, we except your demand. And Thanks!, because we just saved an initial 1300.00 plus 300.00 a month for a nicer apartment. Hope screwing your tenants is worth it because you are about to lose more... Sincerely, Andrew Baxter Tenant 3711 Inglewood Blvd. Considering all this, why would you want them to do your taxes. If they are cutting corners and doing bad business with their ""Money Maker"" just think what corners and shady dealings that they are involved with in their Tax business! These Guys are Shady and Should not be Trusted!!! Pros: Nothing! Cons: No Interpersonal skills, No integrity, No respect for Tenant more

I tried to give them ZERO stars, but was unable. Besides, they TRULY deserve NEGATIVE stars! A friend of mine recommended their tax consultation when he had just barely begun a relationship with these jackals. I needed mine done too, but I already had a long time family accountant. However, I was also desperately in need of a new apartment, and when he mentioned they had many properties near the Venice Beach area, I plunged in. WHAT A MISTAKE! These people have no shame & do not respond to repair requests! Further, they allow illegal amounts of occupants to live under one roof, and use despicable and dishonest ruses to evict their tenants. What's more, both my male friends building (he wound up renting as well, and lived to regret it too!) AND the one I rented with a girlfriend of mine were plagued with rodents AND insects!!! Stay away from these people and their properties if you want to be happy where you live and treated with respect by whomever you rent from! They are rude and dishonest! Cons: They are malicious, dishonest, unhelpful, & obfuscate facts more

I don't know about taxes, but beware if you are interested in leasing at one of their properties. We have had constant issues with repairs, they generally don't care, and are more concerned with remodeling the empty apartments to attract renters. Rather than fix the problems, they make half efforts to seem like they are fixing the problem(s). That way, if something is taken to court, they can say that they ""attempted"" to eradicate the problem/issue. Most of the time when phone messages were left, the receptionist was rude, and everyone was conveniently ""not available."" Very poorly run company, they do not communicate well with tenants. I would urge and advise you to tread with caution, unless you like bad property management and are prepared to wait weeks on end for repairs. Even a one star rating is too much, they are just a notch above slumlords. Cons: poor service, no follow through, lack of communication more

I have been having my taxes done here for about 10 years and I have never been disappointed. I will always go here to get them done. I will let you know if I feel the same way in 20 years. Pros: Taxes done fast and friendly more

We got our mortgage from Sarlo, and got a great rate. We have been going to them for our taxes for 6 years and have never had a problem, and we don't have the simplest return to file. They have very flexible hours and always have fast reliable service. We have recommended them many times. more

What a dismal, hostile place. It is actually quite a shock that this sort of office is tolerated. I am very sure that any good review seen here is from someone associated with Sarlo. The office is dingy, the air is thick with bad attitude and misery. You can actually feel it as well as see it when you walk in the door and are face to face with a sour face receptionist who does not acknowledge that you are in need of service but rather serves her own purpose of being utterly unhelpful, answers the questions with a negative each and every time. Each and every time I walked in there I was made to feel as though I were really an intrusion. It could almost be comical, but the truth is that it is not funny at all. There are so many choices and this is not a good one. Pros: location Cons: everything else, the employees, the office.... more

My husband and I have been having our taxes prepared by Sarlo for four years, and we are extremely happy with the service we have received there. They are extremely knowledgeable and professional and are always able to accommodate our needs and schedules. I can't think of any reason why we would go somewhere else. Pros: Experience and professionalism. more

I would not recommend anyone to get service at this company. The staff is very rude and lazy. They have horrible attitudes when you want an explanation about their services. Sarlo Income Taxes will not get another chance to prepare my taxes. more

I Agree with the first posting. It is the worst place to go to. They are very rude. You ask a simple question and they answer with a horrible attitude. Will not recommend to any one. Will never go there again. I have been to better places for less. more

I find Sarlo to be a FANTASTIC place to go to get your taxes done. I am sorry the poster did not have a good experience. I have for 5 years. A great family business. Not corporate at all. They came highly recommended, and I needed the help. It was easy, and I got much more money back that when I tried on my own through Turbo Tax. I have sent three friends there who have all been happy. more

Sarlo Tax service is possibly the worst place to get your taxes done. They are neither friendly, efficient, or competent. They told me one price to get the job done and then charged me double. I then proceeded to get audited because of their mistake and had to refile my taxes on my own (wherein I received a larger refund). They were not helpful or even accountable when presented with the problem. I recommend this place if you want to get ripped off, get audited or waste some time. more