Safeside Chimney & Duct Clnng

All to often in our working lives, the only time we hear from our clients is when a problem exists. I would like to take this opportunity to change that.\r Over this past weekend two of your employees completed a chimney masonry job at my home. Not only did they do an excellent job on the chimney, but they took extra care cleaning the debried off the lawn, and even offered to fix several divits in 90 degree weather.\r Please extend these two gentleman my heartfelt thanks for all their hard work. If all or even most of your employees are as courteous and professional as these two are, your business will undoubtly continue to grow.\r Best Wishes for continued success more

I wanted to let you know that we were very pleased with the chimney work Chris Gray did at our home. He was very knowledgeable, informative and skilled more

The work performed I can only assume was good. Workers although polite and courteous never went up on roof to inspect anything or clean from the top down as stated on Safe sides Homepage for that matter. And after all was said and done I was informed of a blockage that needed to be removed. I was told that the blockage was round and necked down pretty tight. When I asked to see it they stated that you couldn't see it but that the brushes would not pass thru and it all needed to be chipped away. When asked how much extra the worker stated that it needed to be d blocked and would cost me an extra $280. I stated I could not pay that at which time the worker said he would lower the price and not charge me taxes. I asked how long it would take and was told about 45 minutes or so. Well about 15 minutes later the worker conveniently shows up with a piece of stone material that he couldn't tell where it came from but was sure it had fallen down the flute and is what was causing my blockage. I reluctantly paid for the service and took it as a lesson learned but will be getting someone else to come out and verify what was found in the chimney. So ask when making an appointment how much these extra charges are gonna cost and do your research first. more

Update: I am pleased to update this to say that Safe side came through. They sent mike roundvto fix the chimney and for the first time in 6 months it has stopped leaking. Mike was very apologetic and even fixed my front step! While it had taken a very long time and a lot of angst to get here, I am now pleased with the result. I rarely write reviews on these things but I feel like I should share my story of this terrible company as it seems very similar to that of JBL2 listed only a few weeks ago. I have been working with Safeside Chimney now for months. I chose them based on the reviews on this site and have never been more disapointed. When I bought my house in 2010, I was assured by the previous owner that the chimney leak had been fixed. After having my room replastered I noticed that the leak continued so I called safeside. I paid several thousand dollars for a new chimney to be built. The leak got worse to the point of a steady stream of water coming through where as before it was a lot less. I then paid another $900 for the flashing to be done. Again the leak continued. Each workman that comes round tells us that the job wasn't done properly the last time they did it. The chimney is still leaking and so before Christmas I made an appointment for their best person to come round today to fix it again! Given I gave them 3 weeks notice, I am floored that they have now canceled today's appointment and are unsure when they will be able to come round. I am waiting for a call from the top manager there to see what they are going to do about it and if they fix it tomorrow, I will happily eat my words. Their customer service person has been very helpful and apologetic but apologies only get you so much credit - jobs of this cost should be done properly! Update - Received a phonecall that someone would be out on January 2 between 9.30 and 10.30, that was then changed last minute to the same time on Dec 31. Waited all day and surprise surprise, no one showed up on either day. I will now be reporting them to the Better Business Bureau. more

SafeSide came to my home to fix a leak in the flashing. They have been to my home over three times and it still leaks. Tim Taylor refuses to return my calls and Dale simply takes my phone number and say ""He will call you back"". Avoid this company. more

We had a stubborn leak around our chimney for years. We had handymen and roofers fail to fix it in many, many attempts each. Safeside fixed it on the first try. more

Great Company more

they were very good. more

Two workers from safeside arrived A) on time and introduced themselves.B) they surveyed the job and gave me an approxamate time frame. C) they worked steady and with care not to get dirt or dust throughout the house the job was done well. more

The workmen were very polite, informative and knowledgeable. They explained what they were going to do and paid close attention to keeping my walls and floors clean. I will definitely call them again. more

Professonal, courteous, made no mess left no mess, enjoyed dealing with. more

They contacted me promptly and were very professional - they asked good questions in the phone assessment, we booked the appt and they arrived right on time, on a Saturday without an additional weekend fee. Work was done within a short amount of time - they also assessed the condition of the chimney and let me know it did not need any further repair - which was very honest and much appreciated. The Safeside team was great - I would highly recommend them. more

They did an excellent job . They were very professional and helpful with information and safety recomendations that put me and my husband at ease knowing that our wood stove was in perfect working order (cleaned and repaired) for the coming winter season. I would definitely recommend their services. more

Prompt, good service, knowledgeable. more

I will certainly recommend Safeside to all my neighbors, friends and anyone who asks! I want to particularly acknowledge the two employees who completed the masonry work. Not only were they super friendly but hardworking, neat and conscientious - they even took the time to rake the yard to ensure that all debris was picked up. more

I wanted to take a moment say thank you! The entire process in working with your company was handled with professionalism and courtesy. I had my chimney rebuilt and some repointing completed. Each member of this company took the time to explain to me the process, the reasons why for the recommendation and answered my many, many questions. Even my neighbor made it a point to tell me how impressed she was with the quality of work completed and how professional she thought the employees were - and she notices everything. more

Effective and professional. more

The guys were clean and professional. Nice job! more

Friendly professionals. more

The men inspected my 2 fireplace chineys and checked my furnace chimney. They were very carefully at every aspect of cleaning and there was not one spec of soot left behind. This was very important as my house is up for sale and was going to be shown the next day. They were professional, knowledgable and courteous. more