Update:
I am pleased to update this to say that Safe side came through. They sent mike roundvto fix the chimney and for the first time in 6 months it has stopped leaking.
Mike was very apologetic and even fixed my front step!
While it had taken a very long time and a lot of angst to get here, I am now pleased with the result.
I rarely write reviews on these things but I feel like I should share my story of this terrible company as it seems very similar to that of JBL2 listed only a few weeks ago.
I have been working with Safeside Chimney now for months. I chose them based on the reviews on this site and have never been more disapointed. When I bought my house in 2010, I was assured by the previous owner that the chimney leak had been fixed.
After having my room replastered I noticed that the leak continued so I called safeside.
I paid several thousand dollars for a new chimney to be built. The leak got worse to the point of a steady stream of water coming through where as before it was a lot less. I then paid another $900 for the flashing to be done. Again the leak continued.
Each workman that comes round tells us that the job wasn't done properly the last time they did it.
The chimney is still leaking and so before Christmas I made an appointment for their best person to come round today to fix it again! Given I gave them 3 weeks notice, I am floored that they have now canceled today's appointment and are unsure when they will be able to come round. I am waiting for a call from the top manager there to see what they are going to do about it and if they fix it tomorrow, I will happily eat my words.
Their customer service person has been very helpful and apologetic but apologies only get you so much credit - jobs of this cost should be done properly!
Update - Received a phonecall that someone would be out on January 2 between 9.30 and 10.30, that was then changed last minute to the same time on Dec 31. Waited all day and surprise surprise, no one showed up on either day.
I will now be reporting them to the Better Business Bureau.
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