Safeside Chimney & Duct Clnng

I am always pleased when I have my chimney serviced by SAFESIDE. The workers are completely professional and courteous. This time I had my air ducts cleaned as well as my Chimney. I thought it would leave a mess but the guys cleaned everything up. I wouldn't have even known they were there. Also, the price was lower than I expected! I highly recommend them. more

OMG I have never been so motivated to tell the world what horrible people work for this company. I feel compelled to share my story so that what happened to me does not happen to others, All I needed was to have my chimney cleaned but they came with a bill of good and i feel that if you need chimney services in the Fairfield, Stamford, East Hartford, Norwalk, Greenwich or Bridgeport area you really should find someone else! more

Do NOT USE this company!!! Completely unprofessional! \r \r They ""said"" they ordered me a pellet stove based on thier last best deal- but obviously they didn't or just didn't want to honor their contract (which I verbally agreed to or else I'd be taking them to court). \r \r I verbally agreed to their written estimate with ""Dale"" and was trasferred to ""Tim"" the ""pellet stove expert"". Anyway ""Tim"", said I needed a larger fireplace cover and that they were ordering it but it would take 6 weeks. I called after 3, finding it strange that they would special order an item for me even without taking money. I called 2X and didn't get a return call. ""Dale"" said he would have ""TIM"" call me to verify that the cover was indeed ordered. Apparently ""Tim"" is the only person in the entire company that can check the status of an order....\r \r Finally at 6 weeks I called back and not only did they keep me on hold for 15 minutes (after i told the receptionist my name) then the bastards diconnected me!!! When i called back 2x w/in the next 5 minutes the call went straight to voice mail. DO NOT USE THESE PEOPLE!!!!\r \r RUN THE OTHER WAY!!!!! THANKS FOR NOTHING DALE and TIM FROM SAFESIDE CHIMNEY!!! SCAM ARTISTS!!!!\r \r on a happy note, I ended up getting a MUCH better deal at Home Depot. \r \r PS> I tried to file a complaint w/ the BBB, but because there wasn't a financial transaction involved only an indident report can be filed- and that doesn't affect their rating. \r \r If this hasn't deterred you from using them, call the BBB and ask for details on other existing incident reports out there....\r \r And if anyone from this joke of a company ever reads this, all you had to do was tell me that you didn't order the cover. For whatever reason- you forgot- whatever.... you should have told me this when I called 3 weeks into the 6 weeks I waited. It would have been frustrating, yes, but a lot more professional then what you did which was COMPLETELY BLOW ME OFF!!!! YOU GUYS JUST REALLY SUCK AND I REALLY HOPE OTHER PEOPLE CATCH ON TO YOUR SCAM AND DRIVE YOU OUT OF BUSINESS!!! Pros: ??? Cons: TIM and DALE more

I have used Safeside several times and I was very pleased with their services. They repaired the chimney for the sale of my first home and they inspected, clean and repaired the chimney of my new home. I referred them to my family and friends and they were very happy with them as well. Pros: Reliable and knowledgeable more

CALLED TO HAVE MY CHIMNEY CLEANED ON A SATURDAY AND WAS TOLD THEY WOULD BE THERE BETWEEN 8-10 AM TUESDAY I WAITED AND THEN HAD SOMEONE SIT AND WAIT FOR THEM AS I WENT OFF TO SCHOOL. mY SITTER WENT TO WORK AT 2PM AND TOLD ME NO ONE SHOWED I CALLED THEM AND THEY SAID THEY DID NOT EVEN HAVE MY NAME ON THE LIST SO AFTER I GOT HOME AND GOTTEN A CALL FROM THEM THAT I WAS ON THE LIST FOR THE NEXT MONTH AND THEY WOULD BE THERE THEN AND OF COURSE THE WERE A NO SHOW AGAIN NOT EVEN A CALL I WOULD NEVER CALL THEM AGAIN OR EXCEPT ANY SERVICE FROM THEM EVEN IF IT WAS FREE DO NOT TRUST THEM ONLY GAVE A ONE STAR BECAUSEI HAVE TO TO GET THIS PUBLISHED Pros: UNKNOWN TO ME Cons: NEVER SHOW UP more