SOS Xtreme Comfort

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10 E Village Rd
Tuxedo Park, NY 10987

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(845) 351-4700
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SOS Xtreme Comfort - Tuxedo Park, NY
Reviews
( 85 )
( 19 )
( 4 )
( 0 )
( 5 )

Best

Sue H is very patient and clearly explained my options with regard to the programs you offer. She is the best at her job. Thanks. Dona Church.

Worst

Do not use this company for anything. if you want to be tried like dirt be talk to by the most deplorable customer service personel then they are for you. if you owe them a dime t...

Great service 2/17/2012

Great service. Very prompt in emergency situations.Would highly recommend their services. more
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Efficient, Honest and Customer-Friendly 2/15/2012

The difference in service between SOS and my last oil & propane suppliers is night and day. With budget-billing, price cap plan, auto fill, and a service contract I never worry about my fuel deliveries. My boiler shut down on a frigid Sunday and SOS sent a repair person within a few hours. Everyone I have dealt with at the company has been very helpful & pleasant. more
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Pretty good 2/15/2012

I'm pretty satisfied with SOS Fuels. In the past 4 winters of service--the only complaints I would have is: (1) the company doesn't automatically set up the annual tune up with the customers who pay for it ahead of time. As busy as we get, more than a year went by without my boiler getting serviced. When I realized it and brought it up, the rep said the company sends reminders for the cust. to call in and set it up. They send it by mail on a 5X6 card that looks like an advertisement card. It looks like they're trying to sell me something and I throw it out. Maybe there is an ad and a reminder-I don't know. But it's misleading or not getting my attention and for the amount I'm paying for emergency repairs that includes an annual tune-up, it's not satisfactory. Surely it won't happen again because I've caught on and have it on my calendar. (2) I'm supposed to be on automatic fill. Yet I have to call it in all the time because we get too low. Pure luck has saved us from totally missing it needs a fill and calling it in. I don't understand how they figure out the schedule of when to fill and why they haven't changed the schedule since I've called it in so many times over a one year period. So we try a bit harder to stay on top of them. I'm 'complaining' because this is the second time I was asked to review the company. These issues weren't important enough to discuss because their service/tune up guys are GREAT. They've even helped us figure things out over the phone and get the boiler running. If I call in a delivery, they answer the phone right away and send the truck out right away. Even on 2 occasions where it fell on a weekend. I feel they are fare in their pricing and honest about costs. I use SOS because the previous owner used them. I would only look into another company if I wasn't satisfied. I have never asked around about the competition or tried to compare price or quality of service with other companies because I believe one way or another we pay ahead or we pay later for good service. more
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Very good service. 2/15/2012

The technician arived on time, was very neat and competent, and fixed the problem. Can't ask for more. more
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Excellent service 2/15/2012

They're always on time, courteous and work like crazy to get our boiler to work if it has any problem. more
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Engineer Review 2/15/2012

I am a Civil Engineer and after thoroughly researching options and six companies to install a new heat pump and hydro-air equipped, air handler at my home, decided on SOS. The decision was based on knowledgeable sales staff, the equipment manufacturer (LENNOX), SEER rating, potential for rebate and total cost. The sales staff not only sold the job, but stayed with the project throughout the installation and start-up period. I wrote a contract that outlined what I expected and they were more than amenable to an extended trouble shooting period if needed. I have recommended SOS to other building professionals and will continue to do so. more
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Excellent Service 2/15/2012

We are very happy with the service from SOS.They are dependable and come if there is a problem. more
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they are reliable and friendly 2/15/2012

their techs are good and work quickly and cleanly and explain the situation well. more
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Sallie Motch's Residence 2/15/2012

Very pleased and have referred you to the new buyers. Thank you more
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Great Service 2/15/2012

Emergency repair service is within 6 hours of calling them. Since being on the monthly payment plan , I have never been without fuel oil. more
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Excellent Service and Personal. 2/14/2012

I have been using SOS for more than 15 years and they have been excellent. The rare 2 times in all those years that I needed emergency service they came quickly and resolved the issue. more
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Great service. Bad service charge. 2/14/2012

Although my annual service charge was always included in my monthly balanced billing payment, this year the bill says, "...not included in your balanced billing..." and SOS is demanding my $400.00 regular payment PLUS a $351.42 "non-budget amount". This is unfair, and I CANNOT pay it! After being a customer for some 15 years I expect some understanding! I will have to see if this can be paid from the overage in my account. I don't know what I will do if they refuse and demand the extra payment. What colossal gall! I really don't mind if you tell them who I am. I will be calling them soon on this matter. more
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I like them 2/13/2012

Been using them for over 25 yrs. Always been satisfied. more
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OVERALL HAPPY WITH SERVICE 2/13/2012

I GUESS IT DEPENDS ON A TECHNICIAN THAT SERVICES THE UNIT , OVER THE YEARS I NOTICED THAT EXPERIENCED TECHNICIANS WERE THE ONES WITHOUT COMEBACKS, SO MAKE SURE PAY CLOSE ATTENTION TO PEOPLE YOU HIRE. more
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always excellent and professional 2/12/2012

I always found the personnel professional and the service and products excellent. I used SOS for many years and unfortunately moved from their service area. If the opportunity arises again, I will without a doubt use SOS. more
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This is why I have been with SOS for over 20 years! 2/11/2012

This is a great company to work with. They eagerly help with any question or issue. Their staff from service to support is fantastic. Tey truly treat you like a valued customer all the time. more
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Thanks for the great visit. 2/10/2012

I am thrilled with the service I get from SOS. Your propane is 2.649 Suburban 2.599. I am still using SOS more
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Very satisfied customer 2/10/2012

I've always been very happy with their service for heating oil, and recently I made them my propane supplier as well. When I inquired about the on-demand water heaters they sell, the SOS rep ran some numbers and told me it wasn't worth it for my situation; they could have just sold me the equipment and made money off me, instead they were honest and gave me an honest answer. more
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Good on the oil side no so good on follow up 2/10/2012

drivers that deliver in winter can not step in snow? Repair service is great more
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