SOS Xtreme Comfort

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10 E Village Rd
Tuxedo Park, NY 10987

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(845) 351-4700
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SOS Xtreme Comfort - Tuxedo Park, NY
Reviews
( 85 )
( 19 )
( 4 )
( 0 )
( 5 )

Best

Sue H is very patient and clearly explained my options with regard to the programs you offer. She is the best at her job. Thanks. Dona Church.

Worst

Do not use this company for anything. if you want to be tried like dirt be talk to by the most deplorable customer service personel then they are for you. if you owe them a dime t...

Unexpected great services 6/20/2015

As a member of the Heat USA, I received a call from the management office in March 2014 that our contract with Panco (heating oil provider) had been terminated and that we were to receive oil delivery and boiler services from SOS Extreme Comfort company. We had no idea what to expect. After our first oil delivery, we learned that SOS also provides services for central A/C. We have hired SOS to replace our old A/C. We are extremely happy with our new A/C and with all SOS services. I have notified Heat USA of our satisfaction with SOS Extreme Comfort. We are going to recommend SOS to others. Jiri Pivonka more
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Strongly recommend service contracts 6/18/2015

I have been a satisfied SOS Fuel customer since moving into the Woodlands at Tuxedo almost five years ago. I strongly recommend their service contracts that I have on my oil furnace and air conditioner. Their yearly maintenance, administered by well trained technicians such as Kent, (who performed my yearly servicing today, June 18, 2015) has kept my heating and cooling systems trouble free and will probably keep them operating to the fullest extent of their possible lifespan. more
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Problem solved, no fuss and quickly 6/1/2015

No hot water on Sunday morning. Dispatcher sent Tim #67, who arrived as promised, found a worn coupling and replaced it, we were up and running in no time. Tim was courteous, knowledgeable and efficient. more
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Service Tech Called 5/31/2015

When our furnace was serviced in the fall of 2014 the SOS service technician recommended that we begin to think about replacing the 23 year old boiler. He pointed out signs of corrosion and indicated that it would only be a matter of time before it would require replacement. The boiler lasted through the winter with no malfunctions but recently started to leak. We contacted SOS and an appointment was promptly scheduled with a salesman who came out and discussed our options. At his recommendation we decided to also replace our 23 year old indirect hot water heater. The installation and removal of the old equipment was performed promptly as scheduled. The new installations were done very professionally and look neater than the original installations that were done when our home was built. We weren't happy that we had to replace our old boiler, but the SOS staff helped lighten the blow by being courteous, prompt and professional. As always, we are pleased with the professional service we receive from the SOS team. more
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SOS is the BEST 5/24/2015

We have been doing business with SOS Extreme Comfort for many years now. SOS Extreme Comfort is a family oriented business that prides itself on servicing customer needs to the extreme. SOS Extreme Comfort has kept our family comfortable for many years with affordable pricing and exceptional service. SOS has installed our new boiler and hot water heater. We are blessed to have our price protection plan in place each year to keep our oil prices affordable, as well as our service contract to make sure that our boiler is always working to keep us comfortable and warm. We find that dealing with the owners and staff is a very positive experience and their service is superior. Simple put ... "SOS Extreme Comfort is the best!" Anthony and Lorraine Portelli Warwick, New York more
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Best Customer Service, Boiler Service and Heating Oil Price Protection Plan 5/24/2015

We have been doing business with SOS Extreme Comfort for many years now. SOS Extreme Comfort is a family oriented business that prides itself on servicing customer needs to the extreme. SOS Extreme Comfort has kept our family comfortable for many years with affordable pricing and exceptional service. SOS has installed our new boiler and hot water heater. We are blessed to have our price protection plan in place each year to keep our oil prices affordable, as well as our service contract to make sure that our boiler is always working to keep us comfortable and warm. We find that dealing with the owners and staff is a very positive experience and their service is superior. Simple put ... "SOS Extreme Comfort is the best!" Anthony and Lorraine Portelli Warwick, New York more
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Repair 5/6/2015

Had to call SOS due to an issue with our system. They came the very next day. Tim, the service man repaired the problem quickly and without issue. Covered by our heat USA conract. Be was clean, efficient, and polite. i recommend them highly. trustworthy and reliable. more
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Kent serviced our furnace today and did a great job. He was courteous, informative, professional, and left the work area as it was when he arrived. Thank you, Kent. 4/29/2015

Kent serviced our furnace today and did a great job. He was courteous, informative, professional, and left the work area as it was when he arrived. Thank you, Kent. PaulR more
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furnace work 4/24/2015

Our technician, Tim #67, was excellent! Courteous, tried his best, and was successful at, keeping our costs down. Tim diagnosed & repaired our furnace quickly, efficiently, & accurately. The service dispatcher was very accommodating and courteous as well! Would definitely recommend SOS Fuel as heating fuel/service provider. Was previously with Carpenter & Smith who were HORRIBLE. more
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Excellent 4/13/2015

We have been with SOS for many, many years...they are a pleasure to deal with both the office staff and the deliverymen...they deliver on a regular basis; we've never have had to call about our delivery service and the office staff have always answered any questions we have had regarding our account..thank you for making it so pleasant to be a customer!!! more
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FIVE STARS SINCE THE BEGINNING... 3/14/2015

THE DEDICATION OF YOUR STAFF WAS EXEMPTIFIED WHEN YOUR DELIVERY MAN MADE IT THROUGH ONE OF THE HARSHEST DAYS THIS WINTER TO DELIVER MY OIL WHEN I COULDN'T EVEN WALK OUT OF MY FRONT DOOR! KUDOS TO HIM AND YOUR COMPANY. more
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Furnace Installation 3/11/2015

Was very pleased with efficiency with which my new furnace was installed and in a timely manner! more
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no customer service 2/25/2015

Do not use this company for anything. if you want to be tried like dirt be talk to by the most deplorable customer service personel then they are for you. if you owe them a dime they will let you freeze to death. when they do make a delivery you are left to check your own hotwater heater and furnace to make sure they work. stay away go with anyone else but SOS more
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Oil Boiler works like new again 1/30/2015

Service tech Kent : 1. Showed up on time 2. Was professional knowledgable 3. Thoroughly serviced our boiler 4. Boiler no longer stalls in the middle of the night 5. SOS Rocks!! more
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Crew was well prepared to do work 1/26/2015

Very happy with the crew that SOS SENT to install my boiler they were very neat and clean. They were very concerned about the project and we're professional in how they did there job. They are an asset to Sos . more
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Dealing with your company is always an enjyable experience. THe professionalism and concern are top notch 1/13/2015

I am writing to let you know how pleased I am wit your company. On January 8th, Tim #67 came out to address a problem we wee having. He not only fixed the problem in an efficient manny, but took the time to answer my questions and put my mind at ease. He was not only knowlegeable, but professional and very polite. If I was to be asked which oil company is the best to deal with in Rockland County it would be yours, hands down. Your company is the best of the best and I thank you for treating your customers as individuals and not just a number or dollar sign. I wish you the best in 2015 more
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REMOVAL OF MY OLD FURNACE, INSTALL A NEW 12/15/2014

In one day, two young men, very competent and professionals, walked into my house by 8AM, worked very hard and clean, finished the job by 5 PM, gave me some important and good advise, I was (and am) very pleased ! more
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We were treated fairly 12/15/2014

One of our oil tanks was moist at the bottom with a tiny tiny leak. No drips yet and the moist area looked the same for years. We had a change at Heat USA and SOS became our oil provider. SOS said because of the leak I could no longer receive oil deliveries until I had new tanks installed. I asked them to do it as they had the best quote. They knew how low my oil tanks were. The new tanks arrived late, why? I don't know, and we went without heat for four days in cold weather. If the tanks were on time it would have been 5 stars, the people at SOS did an excellent installation. more
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I've been a customer for over 20 years and think they're terrific! 12/15/2014

I've been a customer with SOS Fuels for over 20 years and have always found there technical and customer service to be excellent. I recently had my furnace, hw heater and air conditioner replaced. SOS' s pricing was fair, and their techs were prompt, knowledgeable and delivered on everything that was promised. more
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After going through several fiascos you left me with a new oil tank and no oil! 12/12/2014

I'm frankly discussed with your lack of service. Every time you keep me hanging on the phone to correct one of your mistakes, I choke on your message about how you take service to the extreme. May be you mean lip service. You even spelled my name incorrectly . Dr. RobertA Panish more
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