Royal Oak Ford

Our service rep, George was fantastic. We were very pleased with his attention to detail on our service needs, his follow-up. I just want to let you know that George Brostenianc went above and beyond to correct the issue with my vehicle. My Edge was in for a high pitched noise that was constant. The first time I brought the vehicle in, they changed the blower motor and the pitch did not go away. George had to leave early that day and another service tech told me that it was normal and to come and pick up my vehicle. I explained I would be there in the morning. The following morning George called to tell me he was not satisfied with the results, and asked if I could leave my vehicle there so he could further look into the problem. When he and the other technicians could not locate the issue he then contacted Ford directly for suggestions. He had me pick up the vehicle so I would have transportation while he waited for an answer. He kept in contact with me constnatly to keep me informed of the progress. George actually had a Ford rental car so that I would not be ""stranded"" without my Edge. He and the Ford Engineer located the problem, corrected it and George called me with the good news. George then arranged a convenient time for me to bring the rental back and pick up my Edge. Please note that George is a great asset to the dealership and to Ford Motor Company. I can't tell you how impressed I was with his service and level of communication. This is my third Edge leased from Royal Oak Ford - Currently we have two active leases (both of which are Edges and I own a Mustang as well) I am a Ford girl and if I continue to receive the service that has been given to me I will be a lifetime customer not only to Ford but to Royal Oak Dealership. Again George was the best service person as of yet that I have dealth with. Please give him the recognition he desreves. JOB WELL DONE.\r more

Service was great. Everyone was polite, professional and helpful. When I'm ready to purchase a new vehicle. Royal Oak Ford would be my first choice.\r more

I enjoyed the free wash...don't ever stop doing that. The service was very efficient and the workers were all pleasant. Thank you.\r more

Very helpful and nice to deal with. Made the whole experience simple and well organized. They answered all of our questions and made the process run very smoothly.\r more

Was fantastic! Very customer orientated, went way above and beyond. We cam in without an appointment and he spent over 3 hours tracking the car we wanted from others dealships! Will defieantely come back and recommend him to others. Thank you!\r more

Tom was great as always. Very helpful polite and was very helpfull also. I am very pleased.\r more

The salesman and the dealership went way beyond expectations to get the car I wanted. The sales experience was very pleasant and efficient without any kind of pressure.\r more

Was very happy with my salesperson. Would recommend Royal Oak Ford to anyone looking to lease or buy a new vehicle.\r more

I really like dealing with Royal Oak Ford, from the purchase to maintenance, this dealership is on point with is customer service.\r more

I liked the new showroom. The salesman and the dealership went way beyond expectations to get the car I wanted.\r more

Overall, my buying experience went very well. Timmi was the best! She wasy very professional and cares about making the customer happy. I look forward to doing business with her in the future.\r more

Evel was very helpful and an excellent salesman. He had everything ready for me and made it super easy for me to purchase my 2013 Ford Focus. He really knew his stuff when I asked questions about the car. He was super nice and helpful through the whole process.\r more

I was completely satisfied with my buying experience at Royal Oak Ford. My salesman, Lawrence, and the entire Royal Team made sure my sales experience was smooth and easy.\r more

I love how the car drives and have been pleasantly surprised at the attention from teh whole dealership and Ford, especially our salesperson Jim.\r more

It was a wonderful experience. Lawrence worked very hard to find the exact Flex my family needed.\r more

Terrific, very professional and patient and knowledgeable. No pressure, great experience.\r more

Everything went great and smooth, loved it. I had a pleasant experience working with Willie and Ford.\r more

Mike is the best sales person on the face of this earth. He's professional and caring. I'm pleased with my purchase. He was very knowledgeable and helpful.\r more

My salesperson, Jim, was the most professional and knowledgeable I've had in purchasing 8 Ford vehicles.\r more

Excellent listener, went the extra miles to provide me with the car I wanted, which was not easily available.\r more