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Royal Moore Mazda

4.6
40 reviews
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id: 28365840
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1380 SE River Rd
Hillsboro, OR 97123

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(503) 648-1153
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Reviews
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Best

Great selection and staff! I have already purchased 3 cars from Royal Moore. I definitely recommend.

Worst

Beware of Jason Murphy. He is a real crook and a car dealer in the worst sense of the word. There is no lie or trick that he would not pull on you, and that relates to all stages ...

Editorial review from Citysearch 5/10/2013

I have been looking for a Mazda 6 Sport. I haven't been able to find one that I can afford, but when I went to Royal Moore Mazda, they had 3 in stock. I was blown away by the affordable pricing they had on them. I was able to pick the exact car that I wanted and the salesman was super nice, friendly and didn't treat me like I was a fool. I wish all car dealerships were like this.\r more
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Editorial review from Citysearch 5/7/2013

Fabulous deals... I always hated going to a car lot to buy a car because I think they are overpriced so I would always buy them off the streets. But this one was in my price range and they do everything for you there before you leave. I think this is way more convenient for anyone really. Thank you so much. The customer service was fabulous.\r more
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Editorial review from Citysearch 5/1/2013

A-M-A-Z-I-N-G!! I am satisfied that you convince my parents to buy me a 2012 sports car that I wanted rather than what my parents wanted for me. They said I could get any car but once I got there they point me in the other direction. And you saw it and you stood there and did the best for me and we together accomplished it. We all are satisfied. I am surprised you convinced my parents since you were once in my shoes. Thanks for going through all complications to get me the vehicle I wanted. Thanks a bunch!!\r more
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Editorial review from Citysearch 4/24/2013

Thank you Royal Moore Mazda, for making my first time purchasing a vehicle as easy and comfortable as possible. Thank you for treating me like a friend, instead of just another customer. I really appreciate all your efforts in answering all my questions thoroughly, helping me understand everything. As a first time buyer, I am extremely happy with your services, and will always recommend this dealership.\r more
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Editorial review from Citysearch 4/4/2013

Customer service was excellent. The waiting room and restroom were spotless. The staff were friendly. Will absolutely go again\r more
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Editorial review from Citysearch 4/2/2013

Excellent place to go buy your car or to get it service at Royal Moore Mazda! Trustworthy mechanics, efficient repairs, and competitive prices. I've had a variety of work done on my car here: new breaks/rotors, new shocks, horn repair, window replacement, and more. I've always been very pleased with the quality of work. Moreover, the owner is pleasant to talk to, explains everything clearly, and responds well to questions.\r more
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Editorial review from Citysearch 3/28/2013

Ever since the renewed ownership here, everything has been superb. You can't ask for better service from their service department. They even remodeled and fixed up the premises. Can't be happier with my Mazda 3S 2.5L !\r more
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Editorial review from Citysearch 3/20/2013

Prices were very competitive and incentives were put on the table clearly. I didn't feel like there was anything hidden in our communications.\r more
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Editorial review from Citysearch 3/15/2013

This is a review for the internet/fleet Sales Manager Henry We didn't end up buying the car from him but I wanted to leave a review for Henry b/c out of all the internet/fleet guys we dealt with he was by far the nicest and easiest to work with. Henry was responsive from my first contact via email and provided all the info I wanted with zero pressure.\r more
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Editorial review from Citysearch 3/13/2013

The day before I was supposed to move down to California, my engine light went on. Without an appointment, I took it into Royal Moore and explained to the service staff that I was planning to move in less than 12 hours, and had a 600+ mile road trip ahead of me. Despite the car having a major engine issue, the staff prioritized me and fixed everything - within a couple hours. I've not had the same problem since, and have been happily driving my Mazda for 5+ years now.\r more
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Editorial review from Citysearch 3/8/2013

I was treated very respectfully at Royal Moore and had new keys in hand within about three hours. They made the whole process easy for me and I hope my husband purchases his new truck from Royal Moore too!\r more
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Editorial review from Citysearch 3/1/2013

I just wanted to say that I emailed Royal Moore Mazda with a question about service for the Protege that I own, really just seeking a second opinion to confirm what I already knew. Their service manager responded extremely quickly with a courteous and thorough answer to my question. He requested more specific information about my vehicle, then gave me an estimate for the work that I needed done in an extremely timely manner, all via email (my preferred method of communication, but one that many businesses still seem to underutilize).\r more
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Editorial review from Citysearch 7/11/2012

Absolutely do not recommend Royal Moore. more
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Editorial review from Citysearch 7/4/2012

I recomend you read the review Alex B wrote, I had the same experience, with the same individual. He will lie and do what ever it takes to get your money. He told me the warranty on the CPU is only good for 1 year and would be very expensive to replace, to get me to purchase the extended warranty. I asked for the exact price of the extended warranty 3 times every time he would change the conversation and start talking really fast. It wasn't until I agreed to buy and was ready to sign when I saw the price, $2500. I changed my mind and did not buy the warranty, this made him very angry. I called Mazda corporate and shared my experience, they assured me the 3 year warranty covers every component of the car. They asked for the guys name and number and said what he says and practices is illegal. It's been a month since my purchase 3 issues 2 have been reoslved but took 4 trips to the dealer ship the third they flat out refuse to correct. Be ware of these crooks, if you decide to buy from them. I will not buy from them ever again. more
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Editorial review from Citysearch 6/19/2012

Great selection and staff! I have already purchased 3 cars from Royal Moore. I definitely recommend. more
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Very friendly service and very 5/9/2012

Very friendly service and very knowledgeable about the cars that are on the lot. Way better then the other dealerships in the area. more
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Royal Moore Mazda is great! Everyone 4/17/2012

Royal Moore Mazda is great! Everyone on staff was pleasant and friendly, and the whole process has been very efficient despite the hurdles in my particular case! more
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Everybody was helpful, relaxed, 4/2/2012

Everybody was helpful, relaxed, friendly and not too pushy. I left the dealership with a better model than I expected, for the price I wanted, so it was a great deal. more
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Beware of Jason Murphy. He is a real 3/31/2012

Beware of Jason Murphy. He is a real crook and a car dealer in the worst sense of the word. There is no lie or trick that he would not pull on you, and that relates to all stages of the process: new car price negotiation, trade-in price negotiation, and financing. He would tell you your credit score is 600 when it is 750, your trade-in value is $2500 when it is $5500, and that you need an extended warranty because some key and super important component of the new car in under manufacturer's warranty for one year only (lovely, isn't it?). May be there is some truth to the positive reviews of that dealership that I see on this site, but it seems to me that most of them being fake is a much likelier scenario. If you still want to deal with them be super cautious and work under assumption that 100% of what you hear is a lie. more
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I was very happy with the service I 3/22/2012

I was very happy with the service I received the other day on my 2005 Corolla. You guys really did an exceptional job. Thank you. more
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