Rosenthal Mazda

Darreus is knowledgeable and professional. On Monday March 9 I requested a quote from Rosenthal online sales. Shortly after I received an email from Darreus M introducing himself and asking several pertinent questions. Not long after responding to his email I received a very professional response with price quotes, photos of the autos in question and their features. He followed with a phone call. Within 24 hours I was the happy owner of a Mazda3 -great salesman and good price. Toan N, finance manager, was professional, continuing our good experience. There was mutual respect from these men- a quality not found in the dealerships that I walked away from. I recommend this dealership. Definitely ask for Darreus. more

I have a Acura TL that I purchased from my brother who bought it from Gaithersburg Mazda. When I took into service they made me feel welcome on my first visit to the dealership, which was for my Factory Maintenance Plan Oil Change. Every subsequent visit for various standard maintenance procedures or recall checks have always left me feeling satisfied, respected and treated with care and patience. Now my brother took advantage of the cash for clunkers program and came back raving about the CS and organization of this dealership. We are both supremely happy with Rosenthal Gaithersburg Acura. more

after having got numerous quotes from both Toyota and Mazda dealerships, I purchased a 2009 Mazda 5 (minvan) from Rosenthal Mazda in Tysons Corner. The price AND the purchasing experience (including the test drive) were both EXCELLENT and beyond reproach! The salesmen Mr. Darreus Mascall (Internet Sales) and Mr. Harris were the best I have dealt with in all my years of car purchases--the Mazda 5 is my 8th car purchase to date. The gentleman were extremely polite and respectful, and at no time did they ever use hard sell tactics. The experience was a breath of fresh air! Furthermore, when I went to Financing after agreeing on the price, the gentleman there, also treated me quite well. There was no hassle or uncomfortable pushing to buy a long term protection plan--only a quick and painless presentation and the financing portion moved on and concluded positively soon after. I strongly RECOMMEND that people look into buying a Mazda (this is an unrated car company and line of cars) for great value AND reliability. We have NEVER had any issues with our previous 5 Mazdas, and most of them got to 100K miles when we traded them in. Furthermore, I heartly RECOMMEND people buying from Rosenthal Mazda (after having done one's homework for pricing and such). more

I can’t begin to express my gratitude for the service I received from you, Abel, and Rosenthal Nissan! I love my new car and will gladly refer anyone whenever the opportunity arises. You know what they say… word of mouth is the best advertising! And that is what happens when a person is treated as well as I was from the first moment I contacted you until I walked out with my new Murano! more

The Sales Staff is very professional, Great Inventory, The management team was very attentive and courteous, I had an opportunity to get the best price of 4 different stores that we had shopped at and the finance team took their time explaining the figures and discussing all my options. We highly recommend Rosenthal Nissan Mazda for a first class buying experience. more

Having owned eight Nissans since 1981, we won't consider going to another dealership other than Rosenthal Nissan of Tysons Corner Vienna Virginia. Why bother? We have a great longstanding relationship and would recommend them to everyone. We weren't accosted by high pressure salespeople. They were very helpful and didn't irritate us. We were careful consumers. We learned early on that Nissans were quality vehicles and we got our value's worth more

In the beginning, we'd contact the dealership through email checking the specs and prices. upon our visit We were not attacked by high pressure salespeople. They were very respectful and provided us with quality customer service, as far as our Xterra goes we love it more

Overall good experience. Bought my car 5 years ago, and still chat with my dealer guy from time to time. Very good people. more

Excellent customer services!!! Pricing is very fair for dealership OEM repairs and service (little pricy than local auto-shop, but you can't compare the experts of Rosenthal Mazda vehicle to the Jack of all trades). The best part about Arlington Mazda is that you don't have to worry about bringing you car back because they do it right the first time! The oil change is acutually cheaper than most mom and pop lots, and its done by professional who wont "forget" to put oil in the car. more

Bought my car 5 years ago, and still chat with my dealer guy from time to time. Very good people. more

Very good customer service. I had a great time looking for my vehicle, I was not very certain of sedan or coupe or what vehicle was most efficient to me but my sales person, was very helpful and guided me in buying my wonderful altima. Thank you so much for the wonderful customer service and the patience they had with me! I appreciate your work and I will most definitely recommend you to my friends and family more

I went to this dealership while I was in the market for an Xterra.Never again will I go there nor will I recommend it to anyone else.At first things were fine and the people were friendly and helpful.When they realized that I wasn't just some dumb girl who was going to pay something I wasn't comfortable with, things changed.They were very pushy and you could tell that they weren't out to satisfy me; they were looking for a sale and trying to make as much money as possible off me.On my 2nd visit there to talk some more about the price, things definitely escalated and the pushiness got even worse.It was difficult to even leave the dealership with how forceful they were being.It was very nerve-wracking.After I left, the sales person I dealt with, Adil (Al), called me over and over again.I did not take his call and he proceeded to leave me multiple voicemails within a 2-3 hour period.I ended up purchasing the Xterra from a different dealership because I felt less pressure and the staff was much easier to deal with.In addition they were willing to get me to a price I was comfortable paying.After I purchased my vehicle, I thought I would be courteous and let Al know that I bought a vehicle.Once I told him, he flipped out on me.He became rude and belligerent and thought I was crazy when I told him he was pushy.He said he was being nice and trying to help me make the purchase and he didn’t understand how he seemed pushy.He then went on to say “Thanks for wasting my time” and hung up on me.He did call the next day and apologize for that but to me it was too late, his apology did not mean a thing to me.I tried to put a formal complaint in to the dealership and I spoke with the general manager when I called.He seemed very uninterested in what I was trying to say.He asked me what happened and I told him about my experience with his dealership.He did not seem shocked nor did he try to apologize for what happened. Because of my experience at this dealership I will never go back there. Choose your dealership wisely!!! more