We purchased a new 2011 Nissan Armada in December 2010. At first he GM and Saleperson were extremely helpful and wanted to eagerly sell us this vehicle. In fact, we drove from Richmond, VA on a Sunday evening about 45 minutes prior to closing and they waited for us. We did not leave the dealership until after 10:00pm and the GM, Salesperson, Finance and someone to get the vehicle ready for us stayed very late. Everything was great until about 3 weeks ago when we began having trouble with the ""NEW"" vehicle (sunroof leaking, loud noises from the rear tires, and a laundry list of other problems). We called and spoke with several people from the dealership to include the GM and was told there was nothing they could do and ""it is a Nissan product..........we just sell them"" and told us to contact Nissan Consumer Affairs. I WAS LIVID, we were basically told, it's NOW your problem so DEAL with it. We have made our money.\r
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In addition to adding insult, each time we called after this complaint, we could never speak with anyone. We left messages only to NOT have our calls returned. \r
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Since we refinanced the vehicle, I contacted Rosenthal to request a cancellation of the GAP insurance. I submitted the required paperwork and called about 2 1/2 weeks later to follow-up to ensure it was received and find out where they were in process. I left several messages for Nick in accounting who has yet to return a call. I have spoken with managers and they all referred me back to him. What part of he's not answering or returning my calls do you NOT get??? My recent experiences with this dealership has been frustrating and agonizing to say the least. \r
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SAVE YOURSELF A HEADACHE AND PURSCHASE YOUR VEHICLE SOMEPLACE OTHER THAN ROSENTHAL NISSAN MAZDA. We plan to NEVER purchase another vehicle from them nor will they get any referrals on our behalf. I wish there was something lower than 1 star to select as that would have been my rating for this company.
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