Rick Case Mazda

I liked that my first experience on the lot was pleasant. Andrew introduced himself and quickly informed me he would not hover. Andrew has been very helpful throughout my entire experience, willing to answer any of my questions and explaining everything in detail. He made my first car buying experience an enjoyable one. more

Chett was an awesome salesman. I know that within 5 years I will be interested in another vehicle and my wife and I will look for him. more

I always get great customer service the few times I've come to Rick Case Kia - Gwinnett Place Mall. Thank you. more

Mike was very patient and knowledgeable about the Sorento we bought. I would return to buy a vehicle from him in the future. more

Marty was great to work with. Informative, fast response to inquiries and cared about us as customer. Can't really think of anything that can do better more

All I can say is Mr. Carter is an OUTSTANDING salesperson!!! I will refer his service to ALL that may be in search for a new car. =) more

If every dealership,and especially every sales person (Clive Hunter), acted as professionally and courteously as those at Rick Case Kia, car salesmen wouldn't get such a bad rap. This was my first new car purchase and I was prepared for the worst, having dealt with other dealerships several times for service. You hear all of the jokes, cliches and horror stories, and one assumes that's how all dealerships behave. But that was not my experience at all. I can't say that I've ever heard about or experienced the level of customer service I received at Rick Case Kia. Everything, and I mean everything, was as positive of an experience as it could have been. Clive really went above and beyond to make sure we got what we wanted and gave us an outstanding price. Clive and I exchaged several emails and had a few phone conversations before I came in. He was never pushy and was always patient with my questions. His only concern was that I got what the vehicle and deal I was looking for. His attitude and care were absolutely genuine. I really can't say enough to express my satisfaction.\r \r Collin Bramlett, general sales manager, handled the financing. I was also very pleased with his level of service. He showed us our options and potential warranties we could purchase, and let us decide what we wanted with no pressure. He even matched the lower APR we were offered from our local credit union, even though we were going to finance with him anyway. Another display of genuine customer service from Rick Case Kia.\r \r We purchased a 2012 Kia Sorento SX. If you want a luxury type SUV/Crossover, consider the Sorento. The SX is loaded with features and ""bells and whistles"" that you would expect to find at a much higher price point. Absolutely love it and couldn't be happier. more

First I am a satisfied customer. When I came in I was not sure if I will be driving out with a car much less a brand new one. My rep was above excellent. She took time a treated me like she knew me before. This is the type of customer service any and every company needs. I believe that some people are working with customers but they are really not people oriented. Thus client service rep. derserves a raise and I will be checking back to see if that's done. When you have people liket his you show appreciation. more

Chett was the most friendliest, professional person we spoke to by phone. He helped us and handed us over to Cassitta when we arrived as he was busy. He took us for our second test ride and was great. Kind and expedited the financial/paperwork very quickly. Thanks! more

I was very impressed with Chris and P C. Both were very professional and helpful, even when I had changed my mind on my order. I'm proud to have purchased a Kia from Rick Case Kia. more

The Rick Case experience was unbelievably amazing. The salesman OF Chen. The GSM Jason and David in finance did a GREAT JOB. Their professionalism and customer service was unmatched and surpassed all of my expectations. Thanks guys. more

I am a writer and a professional blogger so every experience I have is a savored experience. The Kia Staff was prompt, delightful, organized and the lounge was clean! I was in and out in no time! Thanks Rick Case Kia! more

We had a great experiance from the time we drove on to the lot. Marty was top notch and very helpful making sure we were taken care of. Last year at this time we were looking at new cars and that's the frist time we met Marty MCall, Somthing tolds us at that time not to invest in a new car and a week later my wife was diagnosed with stage 3 breast cancer. A year later and after chemo,surgury & radiation we decided to look again and was glad to see Marty was still at KIA, Even though the aircondition was broke in the buiding and 99 outside Marty helped us with test driving,making sure we had plenty to drink and walk us through the paper work and all the details of the new Sportage we ended up buying. Chase Channell in your finance department also was very helpfull in getting us financed quickly plus called me back the next day to tell me to come back by and re-sign all the paper work because he and the Associated Credit Union was able to get us an even better rate than what was previous agreed on. Let me end with saying your group of employees are top notch customer service. Other people and companies could learn from your staff. I will send anyone I know your direction when they are looking to purchase a new or used vehicle and Rick Case has a new customer when we are ready to buy again. more

Once again, excellent service. Mr. Dong Parks is a asset to your company and the service department. He gives a respectful, friendly greeting and then lays down a foundation of trust and confidence for the sevice department; and the work they are about to do. more

I had a pleasurable experience at Rick Case Kia. I had done a good bit of research on the car I was looking at purchasing prior to my arrival but Carter expanded on that well. Additionally he took the time to look for possible minor flaws in the used Forte I was looking at so that they could take car of them and I would be aware of them as well, which was much appreciated. Chase was also very easy to work with and there were no trips away from me to ""speak to the manager"" or anything like that. I'll definitely be back the next time I'm in the market for a new car. more

Kerry is wonderful. I recently moved to Marietta but will continue to use Rick Case Kia on Pleasant Hill Road. The service is excellent. more

Great dealership! Good service! Broderick and Carter were very helpful in getting me in my new Kia Optima! :) more

Mr. Howell, My recent purchase with Rick Case Kia could not have gone any smoother. We were very pleased with the entire process and believe that special attention should be placed on Shelton Belin our salesman. Shelton made this so easy with his great knowledge of the Kia vehicles as well as his great communication skills and easy follow up to our phone calls. I would definitely recommend Rick Case as well as Shelton to anyone who asks or inquires on my new vehicle. Thank you for your follow up and for running a great dealership, you should feel proud! more

I dropped by Kia without a scheduled appointment due to a faulty switch problem in my car which had just developed. Despite me arriving in the lid-afternoon without an appointment, they were very accommodating and repaired by vehicle as I waited. I can't say enough good things about the service that I have received at Rick Case Kia during the last eighteen months since I have owned my Kia. Keep up the great service! more

The Service Dept. was prompt and courteous; a nice experience! more