We had a great experiance from the time we drove on to the lot. Marty was top notch and very helpful making sure we were taken care of. Last year at this time we were looking at new cars and that's the frist time we met Marty MCall, Somthing tolds us at that time not to invest in a new car and a week later my wife was diagnosed with stage 3 breast cancer. A year later and after chemo,surgury & radiation we decided to look again and was glad to see Marty was still at KIA, Even though the aircondition was broke in the buiding and 99 outside Marty helped us with test driving,making sure we had plenty to drink and walk us through the paper work and all the details of the new Sportage we ended up buying. Chase Channell in your finance department also was very helpfull in getting us financed quickly plus called me back the next day to tell me to come back by and re-sign all the paper work because he and the Associated Credit Union was able to get us an even better rate than what was previous agreed on. Let me end with saying your group of employees are top notch customer service. Other people and companies could learn from your staff. I will send anyone I know your direction when they are looking to purchase a new or used vehicle and Rick Case has a new customer when we are ready to buy again.
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