Rego Park Dental Care: Hyeong Kim

I received unprofessional and discourteous behavior from receptionist. Given my explanations for no attending my child first appointment to Dental Park Practice (an inconvenience with my mother at the hospital) however, what has really made it unpleasant is the unaccommodating and impolite message left in my cell phone by the receptionist stating that my son was out of the list for treatment and to never call back the office because I missed the appointment and did not call to cancel ahead of time, not only that but her tone of voice was very rude stating that I was impolite, disrespectful and rude to the dentist) “ A dentist I never had the opportunity to meet”. When I call to provide my reasons for not attending the appointment and check on whether I will be able to make a new appointment the receptionist didn’t even let me talk –her next sentence was “I lost my mother and what we all have cell phones and you were supposed to call and cancel, I charged you $75 dollars for not cancelling on time”. She was very brusque, judgmental and hypercritical. I told her that I understand the dentist have other patients but unfortunate I did not have my cell on hand, I repeated it to her that it was an emergency and my concern at that time was my mother health. The receptionist kept on telling me I was rude, disrespectful, I should it call ahead of time and that she really didn’t care but everyone has a cell phone. The women kept talking with a nasty attitude and rude tone of voice. I was astonished by the way the women have been impolite, discourteous and offensive. I feel this type of behavior on her part is completely unwarranted and unethical and especially at a dental center where they treat adults and children. Now, I am not confident about their patience and professionalism to deal with children. Unfortunate, the receptionist gives a sense of what to expect from the rest of the staff. I more

I received unprofessional and discourteous behavior from receptionist. Given my explanations for no attending my child first appointment to Dental Park Practice (an inconvenience with my mother at the hospital) however, what has really made it unpleasant is the unaccommodating and impolite message left in my cell phone by the receptionist stating that my son was out of the list for treatment and to never call back the office because I missed the appointment and did not call to cancel ahead of time, not only that but her tone of voice was very rude stating that I was impolite, disrespectful and rude to the dentist) “ A dentist I never had the opportunity to meet”. When I call to provide my reasons for not attending the appointment and check on whether I will be able to make a new appointment the receptionist didn’t even let me talk –her next sentence was “I lost my mother and what we all have cell phones and you were supposed to call and cancel, I charged you $75 dollars for not cancelling on time”. She was very brusque, judgmental and hypercritical. I told her that I understand the dentist have other patients but unfortunate I did not have my cell on hand, I repeated it to her that it was an emergency and my concern at that time was my mother health. The receptionist kept on telling me I was rude, disrespectful, I should it call ahead of time and that she really didn’t care but everyone has a cell phone. The women kept talking with a nasty attitude and rude tone of voice. I was astonished by the way the women have been impolite, discourteous and offensive. I feel this type of behavior on her part is completely unwarranted and unethical and especially at a dental center where they treat adults and children. Now, I am not confident about their patience and professionalism to deal with children. Unfortunate, the receptionist gives a sense of what to expect from the rest of the staff. I more

Dr.Michael Wakily is a young professional, with excellent skills and chair-side manners. He takes his time to explain in details all necessary procedures and makes patient feel at ease while in the chair. Friendly atmosphere at the office just add to a positive experience. Modern equipment, professionalism and friendliness make this office an easy choise for all your dental needs. more

My recent visit to a new dentist totally changed my outlook on dentistry. Dr. Michael Wakily was so great, that I didn't even notice the needle in his hand. I felt very comfortable from the start. His chairside manners and professional skills are excellent, his soft voice is reassuring & calming. Everyone in the office made sure that I understand every single step of the treatment before I commit to it. Office mngr Zoya was so patient while explaining what my dental ins covers, my obligations & payment options. I felt that every one in the office LOVE what they do. And that made me relaxed and enjoy (I could say that!) my dental visit. Overall, all thumbs up for the practice and Dr. Wakily. Would recommend to everybody, especially those who are very anxious of dentists. more