Regions Van Lines

I recently moved from Aventura Fl To California and hired regions to do my move. At first cannot say that I was skeptical as I have heard to many horror stories and even read some bad reviews but needed to weigh that Out. My representative and her manager made me feel very comfortable that I was making the right decision. I had the estimator come to see what I had. Miguel was AMAZING he was very polite, and explained everything in detail. If anything I chose Regions Van lines because of the estimator and the sales team that put all effort into gaining my business and reassuring me that everything will be ok. The drivers arrived a little later than what was expected. But the moment that they started to wrap and pack up my home I had forgotten that they arrived late. Where as that time it di not make a difference to me. I was given a Flat rate that was guaranteed based on what miguel saw when he came to my house. The only disfference was that I needed them to do additional packing for me so they charged me right on the spot. I am so glad that they had materials with them to help me finish up as I was so worried that I would not get everything done. I see some of the review on here being very harsh and really not the experience that I had. My items arrived to me within a reasonable amount of time and had no major damage at all. Other then a few items that were in boxes that I had packed. Dominique and his crew worked real hard to protect all my pieces of furniture, I have never seen in all the times that I have moved my furniture wrapped with such amazing care. Thanks again to all the hard working staff at Regions for making my move a good experience and not a horror story like I have read that happens in this industry. I would definitely reccommend you guys and if needed use you again in the furture. Wish you all a happy Thanks giving happy holidays and Happy New year! Shane more

I HIRED REGIONS VANLINES TO MOVE ME FROM FLORIDA TO COLORODO. THEY WERE ON TIME IN PICKING UP MY GOODS. THE DRIVER DOMINIQUE WAS VERY POLITE AND EFFICIENT IN LETTING ME KNOW WHAT EXACTLY IS SUPPOSE TO TAKE PLACE. HE WENT THROUGH THE HOUSE WITH ME AGAIN EVEN THOUGH WE HAD A ESTIMATOR COME OUT HIS NAME WAS MIGUEL HE DID A GREAT JOB THE DRIVER STILL DID A WALK THROUGH WITH ME ASKING ME WHAT I AM TAKING AND WHAT WILL BE STAYING TO MAKE SURE TO STICK TO TH PRICE QUOTED. HE DID ALSO RECOMMEND FROM A PROFFESIONAL EYE THAT SOME OF THE ITEMS SHOULD BE PACKED PROFESSIONALLY TO MAKE SURE THAT THEY ARRIVE UNDAMAGED. I TOOK THIS IS VERY PROFESSIONAL. I ALSO HAD PACKED SOME OF MY BOXES ON MY OWN AND THE DRIVER MENTIONED THAT IT IS POSSIBLE THAT THEY WILL NOT ARRIVE IN THE BEST CONDITION BECAUSE THEY WERE NOT NEW BOXES AND THE BEST QUALITY BUT I TOLD HIM NO PROBLEM TAKE THEM ANYWAY. THEY WERE NOT ONLY VERY QUICK BUT I HAVE NEVER IN THE MANY TIMES I HAVE MOVES SEEN MOVERS WRAP FURNITURE THE WAY THAT THEY DID. I CAN HONESTLY SAY THE GUYS CARED ABOUT MY ITEMS AND THE WAY THAT THEY HANDLED THEM. MY REPRESENTATIVE GAV ME ALL THE DETAILS IN REGARDS TO DELIVERY AND EXPLAINED TO ME REASONS THAT MADE SENSE FOR DELAYS. BECAUSE WENDY EXPLAINED THIS ALL SO DETAILED I UNDERSTOOD THAT THEY MIGHT TAKE ALITTLE LONGER BUT IT WAS OK. MY SHIPMENT ARRIVED WITHIN THE TIME FRAME THAT THEY HAD GIVEN ME. AS PER DAMAGES THE BOXES THAT I HAD PACKED WERE NOT IN THE BEST CONDITION BUT I WAS AWARE THAT THIS COULD HAPPEN BECAUSE I WAS INFORMED IN THE BEGINNING OF THE MOVE. REGIONS VAN LINES IS A VERY REPUTABLE COMPNAY I WAS REFERRED BY A FRIEND THAT USED THEM SEVERAL TIMES AND I WOULD DEFINITELY NO DOUBT RECOMMEND THEM TO OTHERS. THANKS GUYS FOR A JOB WELL DONE. PLEASE FEEL FREE TO EMAIL ME. more

IT TOOK ALMOST THREE WEEKS TO RECEIVE MY ITEMS AND TODAY THEY ARRIVED A WEEK AFTER THE PROMISED DELIVERY DATE. MOST OF MY ITEMS WERE SEVERLY DAMAGED, THINGS WERE BROKEN, DENTED, CHIPPED, AND CRUSHED. NOT SOME, BUT ALL OF MY BOXES WERE OPEN AND THE TAPE THAT WAS HOLDING THE BOXES TOGETHER WAS VISIBLY TORN AND PULLED OFF THE BOXES. SOME ITEMS WERE MISSING AND NO-ONE CAN EXPLAIN TO ME WHAT HAPPENED TO MY THINGS. I SWEAR I JUST WANTED TO STAND THERE AND CRY, OR SCREAM, OR SOMETHING. THIS IS THE WORST FEELING IN THE WORLD TO FEEL BETRAYED BY A COMPANY WHO SEEMS TO ONLY BE CONCERNED ABOUT MAKING MONEY AND TO HELL WITH THE CUSTOMERS AND WHAT THEY GO THRU WHEN THINGS GO WRONG BECAUSE OF THE MISCOMMUNICATION AND MISHANDLING OF THE CUSTOMERS THINGS. THIS COMPANY IS THE WORST I'VE EVER HAD TO DEAL WITH. THEY LIED TO ME ABOUT THE DELIVERY DATE AND GAVE ME SEVERAL DIFFERENT DATES AND TIMES FOR DELIVERY. DANNY G, THE OPERATIONS MANAGER WAS VERY UNPROFESSIONAL AND NEVER CALLED TO KEEP ME INFORMED OF THE DELIVERY OF MY ITEMS. THE ENTIRE DEPATMENT OVER AT RVL ACT AS IF THEY WERE NOT VERY KNOWLEDGEABLE DEALING WITH CUSTOMERS AND SUCH. I HAD TO CALL NUMEROUS TIMES TO GET INFORMATION ABOUT THE STATUS AND DELIVERY OF MY SHIPMENT. WHEN I FIRST APPROACHED REGIONS ABOUT SHIPPING MY THINGS, I FELT LIKE THE STAR OF THEIR SHOW, AFTER COMPLAINING ABOUT THE 3 DIFFERENT DELIVERY DATES, HAVING TO TAKE TIME OFF FROM WORK, THEY STARTED AVOIDING MY CALLS AND IGNORING MY MANY MESSEGES I HAD LEFT VIA VM. THESE PEOPLE ARE RUDE, THEY SHOULDN'T BE IN THE BUSINESS AND I FEEL LIKE I'VE BEEN JERKED AROUND BY EVERY ONE THERE. I SPECIFICALLY ASKED IF MY THINGS WOULD BE HANDLED BY ANY OTHER CARRIER/SUB-CONTRACTOR AND THEY ASSURED ME THEY WOULDN'T EXCHANGE HANDS WITH OTHER COMPANIES. THEY LIED TO ME. ONE OF THE DRIVERS HUNG THE PHONE UP ON ME WHEN I SIMPLY ASKED IF HE WAS MY DRIVER AND WHAT TIME SHOULD I EXPECT HIM TO DELIVER MY THINGS. I HAVE NEVER BEEN SO INSULTED, THEN HE POWERED HIS PHONE OFF AS TO WHERE I COULDN'T CALL ANYMORE THAT DAY OR THE NEXT DAY. THIS COMPANY, (RVL) IS A JOKE AND HAD I KNOWN, I WOULD HAVE "NEVER" EVER CONSIDERED THEM TO MOVE MY THINGS ACROSS COUNTRY. (FROM MIAMI,FLA. TO NORTHERN CALIFORNIA. DO NOT...USE THIS COMPANY DO NOT...USE THIS COMPANY DO NOT...USE THIS COMPANY REGIONS VAN LINES IS VERY DISHONEST, NOT TRUSTWORTHY, THEY LIE, AND WILL NOT DELIVER AS PROMISED. YOU HAVE BEEN WARNED!!!!!! EVELYN more

Furniture picked up in Miami on Sept. 29 with delivery guaranteed (for an extra payment) in Los Angeles Oct. 7. Now I find they didn't even hand off the furniture to their cross-country carrier until Oct. 6! And I won't get my stuff until Oct. 15, at the earliest. And guess what, I had to ferret out the name of the company they handed off to and call the driver to learn that. Regions couldn't tell me. Poor communication, poor management, poor service. DO NOT USE THIS COMPANY! I contacted RVL rep Anne G in May regarding an upcoming move from FL to SF that was to take place on June 29. I got a written estimate for at $6.39 per cubic foot. However, I was told that RVL would match the price of a competitor; I got a rate of $4.00 per cubic foot from another company and forwarded that to Anne. She said that RVL would not honor the price match because the other company was "not reputable". The second initial problem occurred b/c I had scheduled June 29th but on two separate occasions on which I contacted RVL, they had it scheduled for June 28th. The third problem was that on the moving day, after everything was tallied, the final price ended up at more than $3200, significantly more than double the estimated price. I got to SF and called and emailed RVL on July 7 and requested shipment. The rep referred me to both Danny G, the Ops Mgr, and the delivery department, where I left emails/VM's Two days later I had not gotten one response. I called again, left VM's, left emails for both Anne and Danny, and again no response. I tried to call multiple times to speak to an actual person, but every time it automatically sent me to VM. Around 4 days after my initial communication, I spoke with a customer service person who informed me that RVL was moving offices and that she would personally see to it that my shipment would be scheduled and I would hear back asap- again, I got no response. At this point (7 days past initial communication) I was becoming infuriated and began to research legal options. I notified Anne and Danny of this and voila, I got a response from Anne immediately saying she would take care of it. First, moving offices should not hinder communications so severely that personnel cannot contact customers. Second, I spoke directly with people at RVL who promised to circumvent the supposed communications issues, to no avail. Lastly, it's pretty clear that communications were working just fine for someone to respond immediately to the potential for a legal issue - there's clearly a bigger underlying issue here. I got the first response from Anne (yet still nothing from Danny) and told her July 15 given that I was out of town until then. She responded that July 15 is now the "start the clock" day after, per RVL's service agreement I should receive shipment within 14 days. I told her that this was unacceptable given that I was ready on July 7 and notified RVL. July 20: 13 days since my initial attempts at scheduling delivery. It had been 5 days since the "start the clock". Yet I had heard nothing from customer service (despite leaving VM's and getting promises from multiple RVL personnel to speak with them), from management (despite an in-writing promise to contact me within 72 hrs of "start the clock", as well as many emails and VM's), and had zero communication regarding the status of my delivery. I went online and wrote negative reviews online about RVL, submitted an official complaint to the BBB, and sent a certified letter to RVL. I paid and notified Alan of the final state of things and told him that it was RVL's turn to meet their end of the NEVER USE REGIONS VAN LINES!!! WORST MOVE OF OUR LIFE WITH REGIONS VAN NOT so with Regions Van Lines. We received quotes more

I used these guys to move from a high-rise in the Mid-Town area to a 1st floor 'walk-up' in Coconut Grove. This was the first time i used movers in Miami. I had called and gotten quotes from several different companies, almost everyone's hourly rate is the same. I opted for this company because they were very explicit in what the fees entail, when the clock starts, any extra charges that might incur (tape, boxes), and were pretty straight forward. I had some fragile items such as my TV and computer stuff but mostly a lot of boxes and big/heavy furniture. They showed up around 9:30 am (scheduled between 9 and 10 am) and moved my stuff in record time, coming in just under the 2 hour minimum. And they hustled I mean, really hustled but still were very careful. I do recommend them and suggest getting scheduled as the 1st move of the day. .You do get a very thorough receipt, if you're concerned about being scammed. Chaya was my contact and she was very straight-forward, to the point, and didn't waste time with any bs or upsales. And she made repeated efforts (while i was unable to answer my phone) to confirm the move date and locations the day before. I strongly recommend the movers of Regions Van Lines. more

Just wanted to write few word regarding my moving experience with Regions. I was very hesitant to use a moving service after hearing so many stories but after this experience I can definitely say that not all movers are bad and unfair. I received a visual estimate at my home in Hallandale FL I was moving to Las Vegas NV the estimator arrived on my schedule time on time. Then he took all the time in the world to go over the moving process and what will happen on move date. 1. walked me through the house and took a detailed List of what I was plannig to take. The experience, gave me a different prospective on the breakdown of cost. I would defintely recommend to have someone come out and do a visual this way your price with stay as is. I was quoted $5267 Including packing of particular items such as china ,etc and tv's etc.... I was so please with the driver Dominique and his crew of man as they made me feel very comfortable on day of the move. The work was done so efficient, quick and they worked hard but you can tell that they do things from their heart. My price was adjusted as per what was necessary and I was aware of it since I did add a few items last minute. Anyway they did a great job. I received my delivery in a resonable timely manner. With no issues or problems with any of my items. From the china boxes to the tv's was all wrapped to the T. I would you this company over and over again and I would definitely recommend . THANKS REGIONS FOR MAKING MY MOVING EXPERIENCE GREAT I FELT LIKE A VIP Thanks to the sales and dispatching team for being patient with me at all times. more

This moving company was great! Beside a normal compliment of house hold items and furniture, we have two specialty items, a Yamaha Baby Grand Piano and an 8 foot pool table. The piano is big and heavy but comes apart easily and these movers obviously knew what they were doing. All pieces were blanketed and moved carefully. At both my old rental house and my newly purchased home in Cutler Bay, the moving crew did a great job of making sure the walls, floors and doors didn’t get damaged by moving the awkward and heavy pieces of the piano. The pool table was a different kind of project. Having three thick pieces of slate connected with ribbons of beeswax, the disassembly and reassembly tasks were beyond the scope of the moving company. These movers know a pool table specialist and incorporate it all as a one stop reference for moving. The specialist came a day before the move and disassembled and wrapped all the pool table pieces for moving. After moving to the new house the pool table pieces were the last to be unloaded in the room designated for the table. The next day the specialist came and assembled the table. It was a large move with many areas where something could go wrong but didn’t. This was a full service move and we heartily recommend Regions Van Lines. Chaya whom was our sales rep was able to coordinate all our needs in a very stress less fashion. The moving crew was both pleasant and professional. We felt confident in their handling of our cherished processions. more

Just needed to move on a holiday weekend. Was lucky to get Regions Van Lines to do it. Moved from Weston to the Mid-Town area of Miami. Got the full service packing. Even though it was a holiday weekend this crew did it with élan aplenty. Everybody had a great attitude and they knew what they were doing when packing all my special collectibles and knick knacks. Everything came through without a scratch. Having moved many times this was the best. more

I moved from Miami FL to Orlando area move was fast and professional would definitely use again. The drivers were very professional SAM did a great job he was very pleasant to work with and the boys that were with him were very courteous. Thanks guys for making my move a great experience especially on this Labor day weekend. more

I filled out an inquiry on line for my move from FL to NY and was very overwhelmed by all the phone calls and emails that I received. It was very funny how I had put that I was moving a 2-3 bedroom house and I received estimates that did not make sense at all. Some were less than $1000.000. I have moved many times in the past and at this point I know not to go with a company that does not speak with me and take a list of what I am moving with me. From the sales rep to the dispatch everything went so smooth. I had the estimator come over and give me a Flat price based on what I have which is always the way to go if you can. They gave me a a price that was resonable in my budget and that price was the price that I paid other than the additional packing materials that i paid for at the last minute because I requested them to pack a few items last minute as I changed my mind. The option was given to me on the day of the on site but I thought that I would do it by myself. Regions Van Lines Did an excellent Job with all my items from the moment they picked me up to the moment I receiived my delivery. A++++ mover very professional and I would definitely use them again and would recommend to all my family. Thanks gy=uys for making the choice he correct one. more

The WORST MOVING COMPANY EVER - they should be in prison for what they do. A bunch of liars, careless people who don't know how to handle an item such as a Plasma television - and before the move, they told us they do this every day and I have nothing to worry. My 49 boxes and a Plasma television took more than 3 weeks to arrive. And they arrived several hours late, in to the night when it was dark to deliver our things. Most boxes were crushed including the 9 boxes they packed for me with sensitive electronics. Worst of all, they broke our Plasma television. When I called Danny to first report the damage, he said "you are blaming us for something that was always there". I was shocked because they packed the television and they would have known if it was already broken. It was an almost new TV with not even a little scratch! Upon delivery, there were several dents behind the television and the plasma panel had several cracks. We got a Panasonic authorized service person to assess the damage, and he wrote a report saying the television was "dropped and mishandled". Some of my items went missing too. I ignored the smaller missing items for the time being just so we can focus on the largest damage, the Plasma television when I dealt with Regions Van Lines. We diligently spent several hours gathering documents and submitted the claim. After several days of waiting, the Claims department got back to us. They repeatedly accused us for the damage saying we declined when the movers offered to unpack so they couldn't establish that the damage happened in transit. To set the records straight, they NEVER offered to unpack anything for us. They didn't even want to bring it up to the apartment. We begged them to bring the TV to the apartment and they did. But they were in a hurry to leave and never offered to unpack. Are they suggesting that the TV did not break when it was transferred from Boca Raton to Los Angeles but actually happened when we removed the card-board and bubble wrap off of the TV? Are they a bunch of morons to think that? Pllleeease, give me a break! The claims department offered us $146.26 for a 58" Panasonic Plasma TV worth $2070 and said that if accept the $146.26, we couldn't write anything bad about them. We told them to keep our $146.26 so that we can write honest reviews online and protect other consumers. I would NOT do business with them. I would NOT recommend them to anyone. Please save not only your valuables but also save yourself extreme emotional stress by avoiding this company. I went through hell dealing with them! Oh, when they picked up my stuff, they tried to over-charge me by about $200 over the estimate and thankfully, I caught them and straightened that out. I regret doing business with them not only for the financial loss we had to deal with but all the emotional stress we had to go through, and the insult that Danny and the claims department had put us through. Hope they FALTER and FAIL so no one else goes through the pain what we went through. more

We used Regions Van Lines and they did a nice job over all. Only down side was that several of our boxes got crushed and there were damages to the contents. These were box we had packed by ourselves (PBO) to try to save some money. You can’t claim for damages in boxes you pack. The few boxes the movers packed came through unharmed. The next time we move the movers will pack everything. Other than that it was a smooth move. more

We were happy with the service provided by Regions Van Lines. The 3 man crew took good care of our things and worked quickly. The only glitch was they arrived 2 hours later then we were scheduled but between the dispatcher and the driver we got updates. Other than that we were pleased with their service. We would also recommend calling the office for updates as the schedule might change throughout the day. We would use this moving company again as the crew showed concern for what they move. more

Overall our move went well. We are on a tight budget so we decided to go with Regions Van Lines who gave us a reasonable moving quote. Our last 2 moves were performed by two of the big national moving companies so those are the only comparisons we had to go on. Regions did a good packing job as there were no damages. other then being a few days late for delivery we had no complaints. The dispatcher explained the flexible time frame delivery window , which saved us money, not having a guaranteed delivery date. We did save around 20% off our previous moves with the big national companies. We would not hesitate to use this moving company again. We would check the timing more carefully next time is all. more

Had a move from FL to VA back in July and I have been meaning to write this a long time ago but the time hasn't been there. So the day of the move they come 5-6 hours late which didn't bother me as much as when my stuff showed up. One of my billiard chairs was in 3 pieces, My TV stand was missing no where to be found supposedly till this day nothing, they took apart my plywood computer desk and had no idea how to put it back together upon dropping my things off and till this day its in my living room in pieces, they barely knew how to put my bed back together and i had to tighten everything my self once they left since they put it together carelessly, and didn't know how to put back my dresser mirror up which i wasn't shocked about with how ignorant they were. Overall worst move i have had and would never recommend using this company for any type of move if you care about your things getting put back together and not arriving broken. I would do it myself next time with how much they also miss quoted me. more

I must believe that all those 5 Star rating reviews were done by employees of Regions Van Lines. This has been THE WORST moving experience of our life. In the last 22 years we moved twelve times including three overseas moves and five long distance moves across the nation. Every time we were dealing with professional movers giving us "binding quotes" and had hardly any damages. NOT so with Regions Van Lines. We received quotes from five different companies. Regions' quote was the second least expensive quote and they called it a "binding quote". However, their binding quote was not binding at all. After everything was packed up we were hit with extra charges of an additional $3,200 for extra items. We only added a King size bed with two night stands to the original order. We were told this would be an additional $400-500, but not an additional $3,200. We could have bought an entire new bedroom set for for that. Regions' "specialist" came to our house and saw all rooms and items, but all of a sudden there were extra items and more boxes which would require the extra charge. When their crew came packing they dropped a baby grand although we were told that they are experienced with moving pianos. Hardwood floor was damaged by their crew and they did not even notify us of the damage. I made every possible effort to contact management in charge at Regions but until today don't know who really is in charge or not. It must be that mysterious "Mr.X" who owns the company. I was just told by Alan Myers, so called Customer Service manager that he is only the "messenger", but my complaints were not heard. When our furniture arrived we were shocked about how they were stacked and loaded in the truck. So far we counted not less than ten (10) damaged pieces of furniture due to careless handling. In all the moves we have done before in our life we had combined two damages in total. With Regions it has been at least ten damages pieces of furniture. One of the members of the crew unloading and unpacking mentioned that he is in the moving business since 25 years and had never seen that many damages due to careless packing and loading on the truck. Even items we were charged an extra fee for "custom packing" were damaged... When I called Alan Myers, customer service manager, to complain the line mysteriously went dead, but before it did (or did he hang up on me...??) I heard his comment to one of his co-workers calling me a jerk. A nice way to call your clients after overcharging them Thousands of Dollars. Regions quotes you a competitive rate as bait and once they reel you in they over charge you exceeding the binding quotes of all the leading national moving carriers. DO NOT USE REGIONS and dfo not trust their word nor promises as they must not be trusted. more

We chose Regions Van Lines for our recent move. Not only was it the best price that we got from four different quotes, the moving services provided by the moving crew was nothing less than first class. The foreman was very thorough and the movers friendly and clean cut. The truck was clean which was also reassuring since our processions were going to be moved in it. There was excellent care in the handling and packing of our items. Everything arrived well at our new home. Our only minor disappointment was that the delivery was a day later than we had hoped for but within the scheduled delivery time frame. If it hadn’t been bad weather this too would have been as we had hoped. These movers did a great job overall and we have no problem recommending their services more

Contacted RVL rep Anne G in May regarding an upcoming move from FL to SF that was to take place on June 29. I got a written estimate for at $6.39/ft^3 However, I was told that RVL would match the price of a competitor; I got a rate of $4.00/ft^3 from another company. Anne said RVL would not honor the price match because the other company was “not reputable”. 2nd issue occurred b/c I had scheduled June 29th but on two separate occasions on which I contacted RVL, they had scheduled June 28th. 3rd issue was that on moving day, after everything was tallied, the final price ended up at more than $3200, more than double the estimated price. I got to SF and called/emailed RVL on July 7 to request shipment. The rep referred me to Danny G, the Ops Mgr, and the delivery department, where I left emails/VM's. Two days later I got no response. I called again, left VM's, left emails for Anne and Danny, and again no response. I tried to reach a rep at RVL but every time it automatically sent me to VM. 4 days after my initial communication, I spoke with a rep who informed me RVL was moving offices and she would personally verify my delivery scheduling– again, no response. At this point (7 days past initial communication) I was infuriated and began to research legal options. I notified Anne and Danny and voila, I got a response from Anne saying she would take care of it. 1st, moving offices should not hinder communications so much that you cannot contact customers. 2nd I spoke directly with people at RVL who promised to circumvent the supposed communications issues, to no avail. 3rd, it’s pretty clear that communications were working fine for someone to respond to the potential for a legal issue - there's clearly an underlying problem. I got the first response from Anne (yet still nothing from Danny) and told her July 15 given that I was out of town until then. She said that July 15 was the “start the clock” day after, per RVL's service agreement I should receive shipment within 14 days. I told her this was unacceptable given that I was ready on July 7. By July 20 I had heard nothing regarding the status of my delivery. I went online and wrote negative reviews online about RVL, submitted an official complaint to the BBB, and sent a certified letter to RVL. Customer service mgr Alan M called asking why I bashed RVL without contacting customer service. I told him the story but he swore that he hadn't heard anything about my experience - shocking since 3 people said they notified customer service for me. Alan and I came to an agreement that I met: remove negative reviews with the stipulation that I get on-time delivery (based on the 14 day delivery time frame promised from July 15 "start the clock" date) and that RVL meet what I requested (see below). At first Alan told me they were trying to make the July 29 delivery (14 days after "start the clock"). Then just before the 29th, Ops Mgr Danny G left a VM stating a delay until Aug 1-3. No acknowledgement of what I had been through. No apology. I got another call on Aug 2 from the driver, saying expect Aug 4. The next day I got another call saying expect Aug 5. Finally, on Aug 5, my goods were delivered, two items were significantly damaged. I paid and notified Alan. RVL came back with proposed refund of 5% (I asked for a roughly 50% refund based on refused price match and incurred expenses total). How is 5% a fair refund for the worst customer service I ever received from a moving company and after refusing to price match another competitor, forcing me to spend hundreds out of pocket for expenses that I incurred as a result of RVL, and causing hundreds in damage to my shipment? NEVER USE REGIONS VAN LINES!!! more

We had an absolutely horrible moving experience with Regions Van Lines for our move from Miami to NYC. The first issue was the quote. Despite quoting us a very reasonable and competitive price, once all of our boxes were on the truck, we were told that it would be an additional $1500 over the original quoted price. Second issue -- it took two full weeks to receive our belongings. We were called by the driver to schedule our delivery FOUR SEPARATE TIMES. In fact, we were told four different delivery dates. First it was Monday or Tuesday. Then we were told it was going to be Wednesday, then we were told it would be Thursday and finally we were told on Wednesday night, that it would be Friday. Although the delivery date is uncertain at the outset of the move, these were not estimates at the outset of the move, these were 4 separate dates that were set by the truck driver. We had to coordinate and re-coordinate our schedules each time. On top of this, from what we understand, our move continued to be pushed back in favor of easier moves, not in NYC. Third issue -- a couple days before the delivery, we were told by the driver that we would have to pay an additional fee because he could not take the 18 wheel truck into New York city -- that there was an ordiance prohibiting him from doing this -- so we would have to pay for him to rent a U-Haul truck and transfer our belongings to the U-Haul truck in order to come into the city. We reviewed the regulations and in fact, this was a lie. While there are certain streets in NYC on which you cannot drive an 18-wheel truck, there is no "general prohibition" about driving 18-wheelers into the city. We had actually checked this out in advance of our move and determined that 18-wheel trucks were permitted on our street! Nevertheless, the driver gave us a ridiculous amount of attitude about this and said that if he got a fine, we would have to pay it. Essentially, we were forced to pay this extra fee. Finally, once the driver arrived with our belongings, he told us that the walk from the curb to our apartment door was considered a "long haul" and that we were required to pay an additional fee for anything over 75 feet from the curb -- and according to his calculations (which was really just his estimate) we had "three" additional 75 feets of distance from the curb to our apartment (which is completely inaccurate). We told him that we never agreed to pay this fee (directing him to our signature next to a statement that said that we had a $0 balance due upon arrival). But he refused to continue with our move and kept saying that he was "not doing our move for free." Of course, this made no sense -- as what were we paying all of this money to the company for?!! We called the driver's boss and his boss told us that he would have the driver dump our belongings on the curb and drive away, unless we agreed to pay this extra fee. Again, we were forced to pay yet another additional fee. Whatever you do, DON'T USE REGIONS VAN LINES. They are dishonest and their drivers and transportation company are even worse. We ended up paying over $5,000 for this moving service, which is over $2,000 over the estimate. more

From my experience using a professional moving company is the best way to move. In past I have moved myself and used the “man with a van” type service but it is risky to say the least. Booking my move was painless, very easy and straightforward. The seasoned sales reps of Regions Van Lines make it easy as it is all explained in detail. It truly is a sales team as I had a question after booking my job and another sales person was able to help me. On the day of the move, I got a call about 30 minutes before they arrived. The high rise building we were moving from you have to walk a block underground from the elevator before you get to the loading dock. There was no extra charge for this long distance. Plus none of the movers openly complained, they performed their job very professionally. They were done moving us out in 2.5 hrs and they moved us in to our new apartment (another high rise but with a much better layout) in about 1.5 hrs. In the end our total for the day was exactly what I was quoted. Sure it might be more expensive than the “man with a van” or doing it yourself, but these movers are worth every penny. I didn't have to lift a box or anything. Just kinda sit back, watch them move everything out, take apart the furniture and wrap it up and reassemble at the new place. I would definitely use this moving company again!!! more