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Businiess name:
Regions Van Lines
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Review by:
citysearch c.
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Review content:
The WORST MOVING COMPANY EVER - they should be in prison for what they do. A bunch of liars, careless people who don't know how to handle an item such as a Plasma television - and before the move, they told us they do this every day and I have nothing to worry.
My 49 boxes and a Plasma television took more than 3 weeks to arrive. And they arrived several hours late, in to the night when it was dark to deliver our things.
Most boxes were crushed including the 9 boxes they packed for me with sensitive electronics. Worst of all, they broke our Plasma television. When I called Danny to first report the damage, he said "you are blaming us for something that was always there". I was shocked because they packed the television and they would have known if it was already broken. It was an almost new TV with not even a little scratch! Upon delivery, there were several dents behind the television and the plasma panel had several cracks. We got a Panasonic authorized service person to assess the damage, and he wrote a report saying the television was "dropped and mishandled". Some of my items went missing too.
I ignored the smaller missing items for the time being just so we can focus on the largest damage, the Plasma television when I dealt with Regions Van Lines. We diligently spent several hours gathering documents and submitted the claim.
After several days of waiting, the Claims department got back to us. They repeatedly accused us for the damage saying we declined when the movers offered to unpack so they couldn't establish that the damage happened in transit. To set the records straight, they NEVER offered to unpack anything for us. They didn't even want to bring it up to the apartment. We begged them to bring the TV to the apartment and they did. But they were in a hurry to leave and never offered to unpack. Are they suggesting that the TV did not break when it was transferred from Boca Raton to Los Angeles but actually happened when we removed the card-board and bubble wrap off of the TV? Are they a bunch of morons to think that? Pllleeease, give me a break!
The claims department offered us $146.26 for a 58" Panasonic Plasma TV worth $2070 and said that if accept the $146.26, we couldn't write anything bad about them. We told them to keep our $146.26 so that we can write honest reviews online and protect other consumers.
I would NOT do business with them. I would NOT recommend them to anyone. Please save not only your valuables but also save yourself extreme emotional stress by avoiding this company. I went through hell dealing with them!
Oh, when they picked up my stuff, they tried to over-charge me by about $200 over the estimate and thankfully, I caught them and straightened that out.
I regret doing business with them not only for the financial loss we had to deal with but all the emotional stress we had to go through, and the insult that Danny and the claims department had put us through. Hope they FALTER and FAIL so no one else goes through the pain what we went through.
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