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Review content:
We had an absolutely horrible moving experience with Regions Van Lines for our move from Miami to NYC.
The first issue was the quote. Despite quoting us a very reasonable and competitive price, once all of our boxes were on the truck, we were told that it would be an additional $1500 over the original quoted price.
Second issue -- it took two full weeks to receive our belongings. We were called by the driver to schedule our delivery FOUR SEPARATE TIMES. In fact, we were told four different delivery dates. First it was Monday or Tuesday. Then we were told it was going to be Wednesday, then we were told it would be Thursday and finally we were told on Wednesday night, that it would be Friday. Although the delivery date is uncertain at the outset of the move, these were not estimates at the outset of the move, these were 4 separate dates that were set by the truck driver. We had to coordinate and re-coordinate our schedules each time. On top of this, from what we understand, our move continued to be pushed back in favor of easier moves, not in NYC.
Third issue -- a couple days before the delivery, we were told by the driver that we would have to pay an additional fee because he could not take the 18 wheel truck into New York city -- that there was an ordiance prohibiting him from doing this -- so we would have to pay for him to rent a U-Haul truck and transfer our belongings to the U-Haul truck in order to come into the city. We reviewed the regulations and in fact, this was a lie. While there are certain streets in NYC on which you cannot drive an 18-wheel truck, there is no "general prohibition" about driving 18-wheelers into the city. We had actually checked this out in advance of our move and determined that 18-wheel trucks were permitted on our street! Nevertheless, the driver gave us a ridiculous amount of attitude about this and said that if he got a fine, we would have to pay it. Essentially, we were forced to pay this extra fee.
Finally, once the driver arrived with our belongings, he told us that the walk from the curb to our apartment door was considered a "long haul" and that we were required to pay an additional fee for anything over 75 feet from the curb -- and according to his calculations (which was really just his estimate) we had "three" additional 75 feets of distance from the curb to our apartment (which is completely inaccurate). We told him that we never agreed to pay this fee (directing him to our signature next to a statement that said that we had a $0 balance due upon arrival). But he refused to continue with our move and kept saying that he was "not doing our move for free." Of course, this made no sense -- as what were we paying all of this money to the company for?!! We called the driver's boss and his boss told us that he would have the driver dump our belongings on the curb and drive away, unless we agreed to pay this extra fee. Again, we were forced to pay yet another additional fee.
Whatever you do, DON'T USE REGIONS VAN LINES. They are dishonest and their drivers and transportation company are even worse. We ended up paying over $5,000 for this moving service, which is over $2,000 over the estimate.
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