Regency-Superior

Beware of this place. I am a dealer and took a very large collection in for their `free? appraisal which was not an appraisal. It was a scam to get you in the door. I hoped I would NOT hear the standard dealer scam - try to steal it speech but sadly that is exactly what I got. On the phone I talked to Joe I think and unsolicited he told me what to expect with the stamps I had. He confirmed the market values of the stamps I had so I had hope. But when I arrived it was different with the guy I met with. I told him I was a dealer but the guy either did not believe me or could not break his scamming role. The told me my collection was ALL fillers, thins, damaged and the very POORest quality only after a short time of looking at a few hundred of the tens of thousands of stamps I brought in. He NEVER physically took any out so he musta had xray vision to see all the so-called thins in the collection. Lol Keep in mind some in this collection came out of DEALER lots and was still in the priced stock cards so I know the quality spans ALL ranges and there was some rare stuff in there. He did not look at 2/3 of the collection and only spent about 20 minutes looking thru stuff. He gave me a VERY low ball figure that was designed to steal it away from me. I really think he did not believe I was a dealer from some of his comments about why I did not act like all the other `boys? that brought in their grandfathers collections. Even my wife could tell he was a scammer and she knows nothing about stamps. Not sure why they would low ball me since it would be their best interest to take an honest look at it and put up for auction and have both of us make money off it. 2/3s of the collection sat in a bag unopened through the whole experience. The guy clearly wrote off the collection after looking at 5 stock/albums and he clearly got combative when I told him an approximate Scott value of the collection was. I know the difference between market value and scott value and this guy CLEARLY low balled the market value after looking at a fraction of the collection. He then tried to get me to auction it but why would I trust him/them? And why should I if the whole collection is so called junk or low quality? Your collection is junk but we will sell it for thousands of dollars anyway? lol The guy made no sense whatsoever. In summary it was like they were saying we only looked at a little of the collection, we are guessing at the quality but we know it is worth mere pennys on the dollar even though some of it came from dealer lots with the values on it but we will take it from you and sell it if you let us? LOL! I am a dealer and I nave seen it all and Regency lost all credibility. There is no way I would trust them after getting the standard scam speech from their employee and I am baffled how this helped them get this large dealer lot for an auction. I feel sorry for those people going in there thinking they are getting a fair shake. I was infor more

I think in all fairness that he should have made an appointment. I am sure the time required to look at his coins and make a fair appraisal was at least an hour. I have had many dealings with Regency and found Mr. Kols to be both professional and fair. I would not hesitate to continue to do business with both Regency and Mr. Kols. more

I went to Regency Superior on Euclid around 3pm. When I approached the store there were no employees visible. I rang the doorbell and a man came out to buzz me in. I asked for an appraisal on my coins and told the man that I was interested in selling them. He sounded like he was uncertain as to how to help me. I felt like I was a burden. He told me he would have to go get someone who was more knowledgeable in the coin department. I waited alone for a minute then a man came out to ask if I needed help. I told him that I felt like I was interrupting and asked if I needed to make an appointment first. He reassured me that I was in the right place and asked if I would like something to drink. I felt a little better after that. The president (David M. Kols) popped out of his office and said ""I've got 4 lines going [on the phone] so someone else is going to have to help him."" He pointed to me as he said that. He seemed very annoyed with his situation. Then another man came out who could actually help me. He was an older gentleman and was super helpful. He showed me the book value of my coins and told me a little bit about how the company operates. I told him that I would be interested in selling the coins to them. He went to get the President who would have to do the appraisals. A minute later Mr. David M. Kols, the President, came out to look at my coins. He opened the first box and tossed the lid of the box on the counter. I was taken aback by his haste and carelessness of merchandise that was left as an inheritance from my late grandfather. The nice gentleman who helped me earlier told Mr. Kols the value of my coins as stated by the current price guide. Mr. Kols responded saying ""I don't give a s**t what the guide says."" At this point I wanted to take my business elsewhere but I stayed to see what kind of price he would offer. Once he had see my coins and after he chose not to make eye contact with me, he took him and an employee into his office to come up with a total. He came back after 5 minutes and quoted me a price that was just over half of what the pricing guide had quoted. I chose to accept the offer as the coins I were selling were just a fraction of what my grandfather had left me. Mr. Kols typed up the contract for the sale. I filled it out and he went to go make a copy of it and my drivers license. He returned and tossed my drivers license to me. I couldn't believe that he was being so unprofessional. He then went to write a check for me. He returned and was a bit more personable. He asked questions about the other coins that I had. He referenced where I was from as maybe to relate to me. I believe his attitude changed because he realized how much money he was making off of this transaction. I recommend taking your business elsewhere. There are other great coin dealers in the St. Louis area. In Mr. Kols defense, I will say that I have had bad days too. I have days when I get annoyed and angry, but I would hope that he would have been more professional about it. I did nothing wrong, I came to give him business, and yet I was treated as if I was causing him a problem. I won't be going back to Regency-Superior, unless I hear that they get a new president. Pros: Classy office Cons: The President (David M. Kols) was very rude. more