Quality Appliance SVC

This was the worst experience with a Utah company we've ever had. \r \r We called to have someone come take a look at our dishwasher. We were told it would be $75 for a professional servicemen to come out and diagnose the issue. Then, if we decided to have them do the work, it would be a minimum of $108. Sounded reasonable. What we got was a nightmare. \r \r The technician, after being rude from the moment he walked in, was unable to diagnose anything adeptly (we've since had a real professional correctly diagnose and fix the issue), snapped on a small part, said he had no idea if that would work, and then asked for $130 in payment. My fiance said absolutely not. He said he'd give him the $75 dollars and that's it. \r \r The guy looks at my fiance, who is half black, and said, ""I knew from the moment I saw you you were a crook! I knew you'd try to steal service."" WHHHHAAATTTT????? How did he just ""know"" this? When we called the company to complain, the office manager just kept reading from her script and told us we owed her the money. After I asked to speak with the owner she got increasingly flustered and kept repeating, ""you owe $130 or I'll send this to a collection agency tomorrow."" \r \r I will be writing reviews on every site/social media platform so hopefully our fellow Park City dwellers and Utahans everywhere stay away from this company and their HORRIBLE, RACIST, UNPROFESSIONAL service (of lack there of...) DO NOT USE THIS COMPANY! more

I would never, ever use this company. When they sent a tech to my home to look at my washing machine, he was unprepared to even open it up and left having quoted me nearly $500 in ""repairs."" Feeling skeptical of it being so costly, my husband opened the machine up, easily fixed it, and saw that none of the parts the tech claimed needed to be replaced were actually broken. These were also parts that the tech explained I would need to pay for ahead of time as they were special order. I was uncomfortable with paying so much after he didn't even bother to open up the washing machine and actually look inside. Feeling so dissatisfied as a customer, I called the company back and requested a refund for the $50 ""diagnostic fee"" I had paid to have the machine looked at. I talked to several different receptionists, none of whom were particularly helpful, all explaining to me that I needed to speak to a manager, who was never in the office. After calling four times, I finally received a call back from a woman five days later who again told me nothing could be done without manager approval and that she didn't know if he would be in the office soon or if it could be weeks. When I finally did receive a call back from the manager, he was completely unreceptive when I explained the situation. The conversation ended with him being unwilling to refund my fifty dollars and him also hanging up on me. Absolute worst customer service experience I could imagine. more

Had them come out to diagnosis problem on my stove. The service tech had to uninstall my oven to get to the stove. After the diagnosis and estimate he reinstalled my stove and had a very hard time reinstalling my oven. He claimed the person who installed it the first time did a bad job. Now my oven is making a funny noise and is off balance. I called them to come back out and install it correctly and they want to charge me for LABOR!!!!! Are you kidding?!! My oven has worked correctly for the last 7 years since we bought it until their service man messed with it. Not only is my stove top still not working my oven now has issues!! What a joke!! I would never recommend them to anyone. more

I was told one price and ended paying way more than I was expecting. Was an expensive learning experience. Wouldn't go back..... more

Spoke to the very nice receptionist and Quality Appliance arrived quickly. Great local service and surprisingly fast, you will not be disappointed and I will always use them in the future. more

I had TWO different companies try to charge me for ""repairs"" and absolutely NOTHING was done! I called Quality Appliance and their techs seem to know way more about what is going on and fixed my appliance in less than an hour. They were a little late but I thanked them for doing their job and resolving one of the most frustrating experiences I have ever had using local services. Will do business again. more

My dryer was shutting off early and it took over 7 resarts to finish drying my clothes. I had to be to work later that evening and wanted this dryer repaired before the weekend and holiday. I called Quality Appliance and they came FAST... super fast! A super friendly and funny guy repaired my dryer and I even got to use a coupon I found online. Thanks Quality Appliance for everything! more

Would not recommend to go there fixed my washer $280 new pulley bearings, one week later pulley falls of brought washer back to there shop puts back on falls of two days later. Fixed it myself c ring to loose that goes on bottom of pulley called to see if they would give me a tighter one to put on accused me of wanting a feebie wanted me to bring it down a to them again or charge $35 for a service fee.All i wanted was a was a c ring to fix myself, if you like hauling your appliances than this is the place for you. more

Michael was very knowledgeable about the problems with my refrigerator. Everything works great now, and I will call them again in the future. Pros: Arrived on time. Very friendly and professional. Cons: None that I could think of. more

thinks 6 hrs late is okay, offered $10 off for being late. WOW. Thinks it's not his job to bring the right parts that work, is prepared to charge you extra when he has brought the wrong parts and has to go get more. the Better and Business and Bureau gives him an ""f"" and I think that is generous. This guy is a mess. DO NOT USE Pros: he eventually fixed my stove Cons: late, cocky, late, unprepared, horrible attitude more

They attempted to charge me for a part that was covered under my warranty. Do not trust this ""LG Certified,"" company. Pros: they arrive in timely mannor Cons: they tell you things are not covered under your warranty, when they really are more