I would never, ever use this company. When they sent a tech to my home to look at my washing machine, he was unprepared to even open it up and left having quoted me nearly $500 in ""repairs."" Feeling skeptical of it being so costly, my husband opened the machine up, easily fixed it, and saw that none of the parts the tech claimed needed to be replaced were actually broken. These were also parts that the tech explained I would need to pay for ahead of time as they were special order. I was uncomfortable with paying so much after he didn't even bother to open up the washing machine and actually look inside. Feeling so dissatisfied as a customer, I called the company back and requested a refund for the $50 ""diagnostic fee"" I had paid to have the machine looked at. I talked to several different receptionists, none of whom were particularly helpful, all explaining to me that I needed to speak to a manager, who was never in the office. After calling four times, I finally received a call back from a woman five days later who again told me nothing could be done without manager approval and that she didn't know if he would be in the office soon or if it could be weeks. When I finally did receive a call back from the manager, he was completely unreceptive when I explained the situation. The conversation ended with him being unwilling to refund my fifty dollars and him also hanging up on me. Absolute worst customer service experience I could imagine.
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