Pure Property management of North Carolina

I am John Bradford, the owner of Park Avenue Properties. It is important to me to address Foodie C's remarks. From the content of the posting we know who this tenant is, specifically. While I cannot stop the power of the pen it is important to clarify this tenant's story. Tenants are responsible for their utilities at the time of move-in which is clearly stated, in writing, yet this tenant failed to switch the electricity and water into her name the day she moved in and then blamed our firm for her own oversight. Our firm has responded to every maintenance issue she he surfaced in a very timely manner. The owner of the property that this tenant leases uses a home warranty company which means our firm is contractually obligated to engage the home warranty company anytime a maintenance issue arises. The root cause of the issue, really, is this tenant does not want to allow the home warranty company the time needed to respond to her maintenance claims. Our firm engages quickly and we are at the mercy of the warranty company response time. While the plumbing issue took longer than our firm would have expected we kept her updated every day based on the home warranty's updates. As a good faith gesture, I personally offered that our firm would reimburse her if she needed to do laundry elsewhere. She refused and decided to wait for the plumbing repair a few days later. The HVAC issue she cites in her post is not as she claims. She made a claim around 5PM on a Friday and within minutes we responded to her by telephone and email explaining we would dispatch the home warranty company. We immediately made a claim with the home warranty company that Friday afternoon but she did not want to wait more than 2 hours for a response. She threatened to call her own resource if no one came by a specific time despite the fact that the home warranty was actively working the claim. For the record she had another working unit (the house has a dual system) in the house so she was only partially without HVAC. There was absolutely no emergency as she claims. In the end she called her own HVAC resource from the phone book and we were forced to cancel the warranty claim. The owner denied reimbursing her for calling her own HVAC company since she decided not to allow the warranty company to engage and dispatch their approved vendor. This tenant eventually engaged an attorney against our firm to try and collect the HVAC invoice amount. Once we responded with a full accounting of our responsiveness and a well documented timeline with email records the attorney opted not to pursue a claim against us. In summary, this tenant is a very unreasonable individual and has tried every means to discredit our firm. While I have found her to be nice in some rare instances she is very quick to blame others for her own shortcomings and her basic lack of patience. In this light, I wanted to personally respond to this posting to protect our good name. While we are not perfect and we will make mistakes, I can assure you we work hard to be responsive and do the right thing for every client each and every day. You can also review our Google feedback and see we have a stellar track record with approximately 40 responses. Please look at Foodie C's only other posted feedback which includes another 1-star posting for another Charlotte area business. It is clear that there is a pattern in her mode of operation. more

As a renter, I thought this was a reputable, responsible company. I found a property, the agent was extremely personable, so I gave him my application and deposit. All went well until the day I moved in. The owner had turned off all the electricity and the agent was unaware they had done this. Then 2 days later the water is turned off and Charlotte Water took 2.5 days to turn it back on! The house was dirty and the yard was full of dog poop. Did they offer to come clean the house or pick up the dog poop? Nope! Next adventure - the outlet for the washing machine blew. And come to find out the owner knew it was a bad outlet, but chose not to do anything. It took Park Avenuen Properties 5 (five) days to get it repaired! Next mishap - during one of the worst heat waves in Charlotte, the AC went out and it was over 90 degrees in the house. It states right on their website that an emergency repair is only if the AC goes out and it's over 85 degrees in the house. So, silly me, I think it's an emergency. Well, they didn't. I called and emailed at 4:30P. No response until 5:30P and they tell me it won't get fixed today because the repair person they use stops work at 5. So I guess emergencies can only happen between 8A-5P? There are 20 companies listed in the Charlotte phone book that come after 5 and don't even charge extra! I called one and got it fixed but they won't reimburse me. Told me I should have just waited until the next day. Don't go anywhere near this company either as an owner or renter. I certainly won't extend my lease! more