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Businiess name:
Pure Property management of North Carolina
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Review by:
citysearch c.
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Review content:
I am John Bradford, the owner of Park Avenue Properties. It is important to me to address Foodie C's remarks. From the content of the posting we know who this tenant is, specifically. While I cannot stop the power of the pen it is important to clarify this tenant's story. Tenants are responsible for their utilities at the time of move-in which is clearly stated, in writing, yet this tenant failed to switch the electricity and water into her name the day she moved in and then blamed our firm for her own oversight. Our firm has responded to every maintenance issue she he surfaced in a very timely manner. The owner of the property that this tenant leases uses a home warranty company which means our firm is contractually obligated to engage the home warranty company anytime a maintenance issue arises. The root cause of the issue, really, is this tenant does not want to allow the home warranty company the time needed to respond to her maintenance claims. Our firm engages quickly and we are at the mercy of the warranty company response time. While the plumbing issue took longer than our firm would have expected we kept her updated every day based on the home warranty's updates. As a good faith gesture, I personally offered that our firm would reimburse her if she needed to do laundry elsewhere. She refused and decided to wait for the plumbing repair a few days later. The HVAC issue she cites in her post is not as she claims. She made a claim around 5PM on a Friday and within minutes we responded to her by telephone and email explaining we would dispatch the home warranty company. We immediately made a claim with the home warranty company that Friday afternoon but she did not want to wait more than 2 hours for a response. She threatened to call her own resource if no one came by a specific time despite the fact that the home warranty was actively working the claim. For the record she had another working unit (the house has a dual system) in the house so she was only partially without HVAC. There was absolutely no emergency as she claims. In the end she called her own HVAC resource from the phone book and we were forced to cancel the warranty claim. The owner denied reimbursing her for calling her own HVAC company since she decided not to allow the warranty company to engage and dispatch their approved vendor. This tenant eventually engaged an attorney against our firm to try and collect the HVAC invoice amount. Once we responded with a full accounting of our responsiveness and a well documented timeline with email records the attorney opted not to pursue a claim against us. In summary, this tenant is a very unreasonable individual and has tried every means to discredit our firm. While I have found her to be nice in some rare instances she is very quick to blame others for her own shortcomings and her basic lack of patience. In this light, I wanted to personally respond to this posting to protect our good name. While we are not perfect and we will make mistakes, I can assure you we work hard to be responsive and do the right thing for every client each and every day. You can also review our Google feedback and see we have a stellar track record with approximately 40 responses. Please look at Foodie C's only other posted feedback which includes another 1-star posting for another Charlotte area business. It is clear that there is a pattern in her mode of operation.
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