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Businiess name:
Pure Property management of North Carolina
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Review by:
citysearch c.
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Review content:
As a renter, I thought this was a reputable, responsible company. I found a property, the agent was extremely personable, so I gave him my application and deposit. All went well until the day I moved in. The owner had turned off all the electricity and the agent was unaware they had done this. Then 2 days later the water is turned off and Charlotte Water took 2.5 days to turn it back on! The house was dirty and the yard was full of dog poop. Did they offer to come clean the house or pick up the dog poop? Nope! Next adventure - the outlet for the washing machine blew. And come to find out the owner knew it was a bad outlet, but chose not to do anything. It took Park Avenuen Properties 5 (five) days to get it repaired! Next mishap - during one of the worst heat waves in Charlotte, the AC went out and it was over 90 degrees in the house. It states right on their website that an emergency repair is only if the AC goes out and it's over 85 degrees in the house. So, silly me, I think it's an emergency. Well, they didn't. I called and emailed at 4:30P. No response until 5:30P and they tell me it won't get fixed today because the repair person they use stops work at 5. So I guess emergencies can only happen between 8A-5P? There are 20 companies listed in the Charlotte phone book that come after 5 and don't even charge extra! I called one and got it fixed but they won't reimburse me. Told me I should have just waited until the next day. Don't go anywhere near this company either as an owner or renter. I certainly won't extend my lease!
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