Progressive Tech

Prepare to grab your ankles after going here, got a low quote but after not wanting to buy there hard drive my bill doubled, quoted me $325 on the phone including a $150 hard drive after declining and bringing in my own drive my bill was $411\r toatally makes sense to me, RIP OFF!! more

I got the best tech service I have ever gotten at Progressive Tech. I had to come in from Vashon so I paid for expressive service and it was worth every penny. They turned my old hard drive into an external hard drive for less than a third of what I thought it would cost. Total cost, including diagnosis, less than $160! I would recommend Chris and his team to any MAC user that has a 'problem child.' I will recommend them to every MAC user I know! Thanks guys, you went over and above, above and beyond. Pros: Best MAC tech in town Cons: Cons? What Cons? more

I'll definitely try them again. What began as a very challenging experience (a couple of confusing conversations and what looked like a three week delay in making repairs) turned out just fine because the owners cared enough to get involved quickly and make it right . That's customer service you can really respect. Or as one of the owners said, we think its important to turn ""lemons into lemonade."" What could have been a very unsatisfying experience became a textbook example of great customer care and customer service. You gotta love that...thanks! Pros: Seem like they know what they're doing Cons: Rocky start, good save more

About a month ago, my Dell laptop gave me the ultimate blue screen of death. I am totally clueless when it comes to computers so I knew I had to take it somewhere before I got too frustrated and threw it out the window or something. I remembered seeing the sign for Progressive Tech on my daily drive down Roosevelt from work so that was the first place I thought of for repairing my sick laptop. Well, let me tell you, I will not take my computer anywhere else now. I was told the day I took it in that I needed a new hard-drive and the following day, the work was complete! They were super fast and super friendly and even gave me a deal on re-installing the operating system as well as a 30 day free trial for the antivirus software they recommend. Lawrence was the tech I worked with and he was super nice and was very patient with me and my limited computer knowledge. Best of all, my computer worked perfectly and 100 times better than when I took it into the shop.\r \r Now, fast forward 40 days to me turning on my computer one day and the operating system wouldn't boot up. I was pretty bummed my computer wasn't working again and took it back to Progressive Tech. I walked in and Lawrence recognized me right away and immediately took my computer to the back to see what was wrong with it. It turns out that I inadvertantly copied the contents of my external hard drive to my computer hard drive and maxed it out! Whoops! Long story short, Lawrence ended up having to uninstall and re-install my operating system to bring my computer back to life. Best of all, he did it free of charge, even though the 30 day warranty on the previous work that was done was technically up. I am totally impressed with the awesome service I received from Lawrence and everyone else I talked to at Progressive Tech. I would recommend this computer repair business to anyone with computer problems and I will definitely be returning if I ever have any again. Thank you so much Progressive Tech (especially Lawrence)!! You guys rock! Pros: Fast, uber friendly service by Lawrence Cons: None! more

After spending close to $90 for just rapid diagnosis on a PC laptop that was shutting off for over-heating,\r they didn't bother opening the PC to look at the fan,\r but didn't bother to even call till over 24 hours later\r to say their diagnostics showed 'no problem'. \r So they blew dust out w/o opening the case up.\r We had talked ad nausem about the fan, the glue\r and bearings that held it in. They told me it was dusty\r but hadn't bothered to open the laptop (oh- that's not part of the diagnostics, they said, that would have been a separate charge). \r Fan crashed the next day when I took it home. \r Both an authorized service dealer for LeNovo think pads and another independent said that visual inspection of the fan should have been done .\r Hence I got nothing for my money. Like taking a car\r that's overheating to the shop and having them hook it up to their computer w/o opening the hood.\r Asked if they would credit the diagnostic charge towards\r labor to replace the fan the next day and I'd pay for fan, they said 'no'. \r Customer service wasn't helpful either. Cons: Not willing to do what it takes to properly diagnose more

My back up drive crashed due to a bad casing. I guess this is common. \r The manufacturer could not help me. I contacted Progressive Tech after hearing their ads on AM1090.\r I brought it in for the $49 inspect. They were tenacious. They could see the data but the drive was not cooperating. After multiple attempts they were able to make the drive work and recover all my data. Whew!\r I highly recommend as long as the drive is not grinding or making mechanical noises that would require a clean room. Pros: Availability 7 days a week, fast, great communicaion. more

Computer was crashing and not functioning well. They completely fixed everyhting and detailed the computer. It is literally like new. Pros: Excellent Service, my laptop is like new again more

We are on our trip around the world and lost connection to the planet because our laptop broke down fataly (we thought we have to give him a funeral). We went to Progressive Tech on a friday and got the promise to get it back on saturday! (Where we come from that sounds like a good told story you don t believe in). After two phonecalls (they called us to report what happened and how they proceed!) we went back to the store on saturday 3 o clock and everything was fixed. Great and well done job. Now it s working faster than ever. Price ratio is good because we are all to poor to save money at the wrong place. Vielen Dank und bis dann L. Pros: Proffessional, fast, honest more

Picture it: graphic designer with a deadline - computer crashes - client is unsympathetic (naturally).\r \r I took my G5 tower in to Progressive Tech and in a little over 24 hours, I had my machine and was back to work.\r \r Pros: they worked extremely quickly and actually came in LESS expensive than the initial quote.\r \r The only con was that it was a little on the pricey side. That said, they more than made up for it in quality and timely service.\r \r Thanks guys! more

Progressive is exceptionally responsive. They promptly repaired my computer both times I had it serviced, and even gave me a discount for being a loyal customer. They are honest and avoid all BS.\r \r more

I have been to Progressive Tech on three different occasions for three separate computer problems. Each and every time the problem has been diagnosed quickly and I have been given options as to what would help my computer run more efficiently.This included changing my internet security system so that my computer would stop crashing, adding more memory to optimize speed as well as help with a couple of user related problems. All of that for a nominal price and great vibes from the staff to boot. more

This is hands down the best computer repair business in the Northwest! My wife has a home business that is dependent upon a data base buried inside a 2 year old compaq laptop. The laptop crashed on a Thursday night. I brought the laptop down to Progressive Tech Friday morning at 10 am. They had the problem diagnosed by 1pm, solution suggested and resolved by 10am the following day. I am sold for life with these friendly, helpful and knowledable professionals. A++++ Service! Gunner Pros: Fast, fast, fast! 24 hour turnaround! Cons: Next to whole foods, sometimes lots of traffic more

There are at the least several computer experts who are not only smart but polite. The mangagement has grown into a user friendly group. They reply to questions and are concerned in a polite and helpful manner. 'There is always some one available to assist when the office is busy. Beyond thier set prices they are willing to negotiate. And is located in an area with a variety of shopping such as whole foods and Bartells. Pros: Near Sunlight cafe,Japanese restaurant and Whole Foods Cons: parking sometimes not conveniet unless shopping in whole food or bartells more

Recently, my laptop was on the fritz. I decided to drop it off at ProgressiveTech Seattle (U-Dist) to have it checked out. It turns out, laptop repairs were more costly then anticipated. Instead, I decided to have the Technicians back-up the laptop's data to my personal Hard-Drive at a reasonable price. A week later, after the back-up was complete, I tried accessing the data only to find it was not back-up correctly. I returned the personal Hard-Drive to ProgressiveTech to have their technicians re-examine the issue. An hour later, the Technicians confirmed that the data was not backed-up correctly. According to ProgressiveTech's manager, however, they were not liable for the lost data. In the end, not only did I lose the service fee paid to ProgressiveTech, and all data from my laptop, but I was also blamed for the lost data. Needless to say, it was a horrible customer experience that I hope no one else has to endure. Pros: reasonable discount prices Cons: Unprofessional handling of customer's grievance more

They fixed my initial problem quickly and were very helpful with a followup issue. Very friendly people too. I would definitely use them again. more

I drove my laptop to Progressive at my lunch hour. Before I made it back to my office they had called with a diagnosis and within 24 hours it was fixed and ready for pick up. My computer needed an exorcism and these guys de-Linda Blaired it quickly and with little carnage. THESE GUYS ARE GREAT!!! more

My Windows based PC had a mass amount of infections that caused a mass amount of headaches and stress. These dudes fixed it fast ( less than a day) and clean. They were very respectful to me and took time to explain what they were going to do and why they needed to do what they did. I am telling all my friends and family about the teatment I received and how amazing they were. \r \r Thanks to all at Progressive tech! Pros: Respectful, clean and efficient. Cons: Parking iffy during peak hours more

We were so lucky to find Progressive Tech. Recently our laptop died and 20 years of my boyfriend's precious artwork seemed all but lost. Rich told us the hard drive had failed but he was able to retrieve everything and replace the hard drive. We are so greatful for the fast service and for being kept informed throughout the process. It was a happy day when Martin called to say the data recovery was 100% successful!! Being able to choose the hourly rate you want to pay depending on how fast you need your computer fixed is a great idea! We will definitely be back next time we have computer issues!! Pros: Variable hourly rates, friendly professional service Cons: Not in our neighborhood, but very much worth the drive more

I had DELL desktop that would shut down during boot up. I took it to Progressive Tech for a consult to see if it could be resurrected.\r They found out that the motherboard was fried. I did not have a budget for new desktop. Progressive Tech offered to find me another DELL desktop and install my hard drive on this replacement DELL. For under 200 dollars, Progressive Tech gave me a computer almost identical to my old one, with my current hard drive, so that I do not have to configure or install any programs. They also gave me a great deal to install extra memory in this computer.\r These guys are helpful, professional and know what they are doing. They provided a great costumer experience and I am very impressed with their service. I would recommend this outfit to any person looking to fix/troubleshoot an existing windows machine!! more

I had a hard drive failure, and after reading reviews for local and Seattle-based computer repair, I decided to go with Progressive Tech. I'm so glad I did! Very fast service and very friendly, and offered a great rate. Although I'm a little farther away (Tacoma-area) it was definitely worth the drive for the great service, compared to the other businesses that received mediocre/poor reviews! Thank you so much! more