Premium Hot Tubs & Gazebos

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2263 Broadhollow Road
Farmingdale, NY 11735

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I called Mike to come look at my hot tub as it wasn't working right. That was in November 2010. After trying many different parts to fix it they had to change the whole mother boa...

not very good service 6/25/2011

I called Mike to come look at my hot tub as it wasn't working right. That was in November 2010. After trying many different parts to fix it they had to change the whole mother board which was 500 dollars. That was in February 2011. The hot tub wtill wasn't woriking right and after calling the company numerous times they finally came to look at it and the board was defective and they orderd a new oneThey still have not replaced it. It is now June 2011 and I still do not have a working hot tub. They won't return my phone calls and all the phone numbers I have for them are not in service. I would never use them again, but I want my hor tub repaired. Bobby was very nice but he still has not fixed my tub. more
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Nothing but trouble 9/17/2010

I've never had a worse consumer experince in my life. Plunked down more than 10K for an hot tub from Premium HT and Gazebos less than two years ago. Have had to replace the jets, onzen system and heater so far. Tub has literally been out of commision more than in service and getting Premium (NOT) to provide warranty service is a 5 phone call, two month effort every time. I've been waiting for this heater repair since June. I stongly suggest you go anywhere but to them if you're planning a hot tub purchase. more
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  • Neighborhoods: Long Island City, Dix Hills, Long Island
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