I've never had a worse consumer experince in my life. Plunked down more than 10K for an hot tub from Premium HT and Gazebos less than two years ago. Have had to replace the jets, onzen system and heater so far. Tub has literally been out of commision more than in service and getting Premium (NOT) to provide warranty service is a 5 phone call, two month effort every time. I've been waiting for this heater repair since June. I stongly suggest you go anywhere but to them if you're planning a hot tub purchase.
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